ACMP Global CCMP Dumps

ACMP underscores thatprogress trackingis only possible if ameasurement and benefits realization strategyis in place. This strategy defines adoption metrics, usage levels, and business KPIs that are monitored against targets. Without it, “things going okay” would be anecdotal rather than evidence-based. Stakeholder engagement (A) and risk strategies (C) support adoption, but they don’t measure it. Project management plans (B) track deliverables, not people-side outcomes. Thus, option D is the correct enabler of tracking.

(Reference: ACMP Standard, Process Group 4 – Execute; Develop and implement measurement and benefits realization strategy.)

Feedback is valuable only if it isshared and acted upon. ACMP directs that performance feedback should be:

Shared with project leadershipto enable decision-making and corrective action.

Incorporated into future change management activitiesto continuously improve.While stakeholder sharing (B and C) may be appropriate, the critical accountability lies with leadership and the improvement of change practices. Option D reflects this continuous improvement cycle, making it the most aligned answer.(Reference: ACMP Standard, Process Group 4 – Execute; Activity: Capture, analyze, and integrate feedback into current and future change activities.)

ACMP stresses thatintegration of change and project management plans must occur at the startof the project. This ensures people-focused activities (communications, training, resistance management) are aligned with technical deliverables from the outset. Waiting until after assessments (A, C) or months into the project (B) risks misalignment, duplicated efforts, and resistance. Thus, option D reflects best practice for integrated planning.

(Reference: ACMP Standard, Process Group 2 – Formulate; Guidance: Integrate change management and project management early, ideally at project initiation.)

ACMP defines asustainability strategyas the framework that ensures adoption becomes part of organizational culture and ongoing operations. The key elements include:

Communicationto reinforce messages after go-live.

Performance managementto integrate expectations into roles.

Rewards and recognitionto reinforce new behaviors.

Continuous process improvementto adapt and refine the change.Options A, B, and D list useful elements, but they are incomplete or misaligned with ACMP’s emphasis on reinforcement and institutionalization. The comprehensive package is option C.(Reference: ACMP Standard, Process Group 4 – Sustainability Plan; Activities: Communication, measurement, performance management, rewards and recognition, continuous improvement.)

Closing requiresevaluationbefore handover and formal approval. The Standard directs practitioners toassess outcomes versus defined objectives and success criteriato determine if adoption, usage, and benefits targets were achieved. Only after this evidence-based evaluation should ownership be transferred, resources released, and closure approval sought. Therefore, comparing outcomes with the original objectives is the correctpre-closurestep that informs the rest of the closure activities. (Reference:ACMP Standard, Process Group 5 – Close the Change Management Effort; Outcomes: Evaluate outcomes against objectives; Activities: Assess adoption/usage/proficiency, document lessons, recommend sustainability actions.)

The ACMP Standard defines asustainability strategyas the plan that ensures the change becomes “the new normal” within the organization. It includes reinforcement activities, continuous improvement, recognition programs, and alignment of performance management. Options B and D represent partial benefits but not the comprehensive purpose. Option C is unrelated to change adoption and focuses instead on organizational survival. Thus, option A best describes the overarching purpose.

(Reference: ACMP Standard, Process Group 4 – Sustainability Plan; Objective: Ensure the change is embedded into daily organizational functioning.)

The ACMP Standard highlights that themost critical component of a communication strategyis ensuring it communicates thebusiness rationale: why the change is needed, what it involves, who is affected, how it will be executed, and when it will occur. This ensures clarity, builds awareness, and drives buy-in. While consistent messaging (A), formal channels (C), and top-down updates (B) are valuable, they do not guarantee understanding. Option D reflects the true essence of effective communication — providing meaning and context so stakeholders understand the change.

(Reference: ACMP Standard, Process Group 3 – Communication Plan; Activity: Communicate the business rationale of the change clearly to all stakeholders.)

Theprimary objective of closureis totransition to maintenance and sustainabilityactivities, ensuring the change becomes part of everyday operations. ACMP explains that this involves transferring ownership to operational leaders, embedding reinforcement mechanisms, and releasing resources. Assessing capacity (B) and preparing for continuous improvement (C) are useful lessons learned, but they are not the closure objective. Revising targets (D) is a tactical step, not a closure requirement. Option A is the correct answer.

(Reference: ACMP Standard, Process Group 5 – Close; Objective: Transition ownership to sustain adoption and benefits.)

ACMP highlights that culture is apowerful enabler or barrierto change. Cultural norms, values, and shared assumptions can eitherpropel adoptionby aligning with the change vision orretard progressif they contradict the desired state. Culture cannot be quickly shifted by inducements or commands; it evolves slowly. Deep cultural traits exist in all organizations, not just old ones. It is not inherently agile, but rather contextual—supportive in some cases, resistant in others. Thus, the accurate framing is that culture can eitherpropel or hinderthe direction of change.

(Reference: ACMP Standard, Process Group 1 – Evaluate; Assess organizational culture and readiness for change; Risks and opportunities.)

ACMP distinguishes between incremental and transformational change.Transformational change, particularly when it requires cultural shifts, causes the greatest disruption because it challenges organizational norms, values, and long-standing behaviors. New technology (D) or role changes (B) can be significant but typically occur within existing frameworks. Incremental changes (A) are small and evolutionary. Thus,transformational change with culture changeis the most disruptive.

(Reference: ACMP Standard, Introduction; Defines transformational change as a high-impact shift involving culture and behaviors, creating greater disruption than technical or incremental adjustments.)

Change impact assessmentevaluates the depth and breadth of the change across processes, people, technology, and culture. ACMP specifies this activity determinessize, scope, timing, and complexityof the effort. Stakeholder identification (B) and sponsorship assessment (C) are complementary but not sufficient to define overall impact. Benefits realization (A) occurs later during execution. Thus, option D directly corresponds with this critical evaluation activity.

(Reference: ACMP Standard, Process Group 1 – Evaluate; Activity: Conduct change impact assessment.)

Thestakeholder engagement planis built onstakeholder analysis, which identifies who is impacted, their influence, and readiness. ACMP stresses that without this input, engagement efforts risk being misaligned or incomplete. Clear metrics (A) and communication (D) are valuable, but they don’t ensure outcomes unless the plan is grounded in a thoroughanalysis of stakeholders. Thus, option B is the correct answer.

(Reference: ACMP Standard, Process Group 3 – Stakeholder Engagement Plan; Input: Stakeholder analysis ensures alignment of engagement to intended outcomes.)

Thechange management leadis accountable for ensuring change management activities are properly coordinated, applied, and monitored. While sponsors provide leadership and stakeholders participate, the change management lead ensures integration of plans, tracks progress, and adjusts activities as needed. Change agents support by influencing peers, but they are not accountable for overall coordination. ACMP clearly defines thechange lead’s role as orchestrator of the processacross all groups.

(Reference: ACMP Standard, Process Groups 2–5; Role of Change Lead: Develop, coordinate, execute, and monitor change management activities.)

Themeasurement and benefits realization planprovides data on whether objectives were met and what gaps remain. This input is critical for analyzing results against change objectives and determining corrective or next steps. While lessons learned inform future practices, and schedules/scopes are important for project management, thedirect evidence base for outcome analysiscomes from the measurement and benefits realization plan.

(Reference: ACMP Standard, Process Group 5 – Evaluate outcomes; Inputs: Measurement and benefits realization data.)

ACMP emphasizes thatlearning and development plansare not limited to frontline employees — they also extend tomanagers and supervisors. Supervisors play a critical role in coaching, reinforcing, and clarifying expectations for their teams. The learning and development plan ensures that leaders are trained in the tools and techniques they need to guide employees effectively. Sustainability (A) occurs later to reinforce adoption. Performance planning (B) supports long-term integration, and stakeholder analysis (D) identifies who is impacted but does not provide tools. Therefore, the correct answer is C.

(Reference: ACMP Standard, Process Group 3 – Learning and Development Plan; Purpose: Equip all levels, including supervisors, to support employees in change adoption.)

ACMP emphasizes that resistance is most effectively reduced when people understandwhythe change is necessary andhowit affects their roles (“what’s in it for me”). The Standard situates resistance management within execution, calling for targeted communications that buildawarenessof the business rationale and provideimpact-basedinformation to individuals and groups. Training and rumor management matter, but they are secondary to establishing awareness and personal impact clarity—the core precursors to willingness and adoption. (Reference:ACMP Standard for Change Management®, Process Group 4 – Execute the Change Management Plan; Activities: Manage Resistance; Communications aligned to impact; Linkage to Process Group 1 impact assessment & WIIFM messaging.)

Completing thecase for changeensures that all stakeholders understand thereasons for the change and its expected benefits. According to ACMP, this creates awareness, builds urgency, and drives sponsor alignment. Deliverables and activities (A), methodologies (C), and effort/resource estimates (D) are subsequent steps in planning but not the primary purpose of the case for change. Thus, option B is the correct answer.

(Reference: ACMP Standard, Process Group 2 – Case for Change; Purpose: Identify rationale and benefits for change.)

Theprimary purpose of lessons learnedis to identifyimprovements for future change programs. ACMP stresses that documenting successes, challenges, and corrective actions builds organizational capability for handling change. While metrics refinement (B) and gap correction (D) may occur, they are secondary. Informing stakeholders of future changes (A) is unrelated. The main purpose is to improvefuture practices, making option C correct.

(Reference: ACMP Standard, Process Group 5 – Close; Activity: Conduct lessons learned evaluation to identify improvements for future efforts.)

ACMP directs practitioners to teststrategic alignmentearly to confirm that the changeadds valueand supports enterprise priorities and KPIs. Prioritization may follow, but the core purpose is verifying contribution to strategy and performance, thereby justifying investment and sponsorship. (Reference:ACMP Standard, Process Group 1 – Evaluate; Activities: Assess strategic alignment and value contribution; Inputs: business case, strategy, measures.)

Stakeholder analysis reveals who is impacted, their level of influence, and their readiness. ACMP specifies this analysis as aninput to multiple plans, particularly:

Stakeholder engagement plan(who needs to be engaged and how),

Communication plan(what messages to whom, by whom, and when),

Training plan(who requires what type of capability development).Resistance and coaching plans also use insights, but the most direct set linked to stakeholder analysis is answer A.(Reference: ACMP Standard, Process Group 3 – Develop Plan; Inputs: Stakeholder analysis; Outputs: Stakeholder engagement, communication, and learning plans.)

The purpose of alearning and development strategyis to closeskills and competency gapsidentified in the learning needs assessment. It must demonstrate what knowledge, skills, and behaviors are required for success in the future state and how these will be built. While training methods (B, C) are included in planning, thecore demonstrationis the competency framework aligned to the change. Individual impact (A) may be measured later but is not the strategy’s primary output. Thus, option D best aligns with ACMP guidance.

(Reference: ACMP Standard, Process Group 3 – Develop Learning and Development Plan; Outputs: Defined competencies and skill-building activities.)

The ACMPDuty of Responsibilityrequires practitioners to accept assignments only when they have the skills, qualifications, and experience to perform them competently. Taking on a role beyond one’s expertise could put the organization, stakeholders, and the practitioner at risk. While Honesty (D) and Fairness (B) also apply to ethical behavior, the specific tenet addressing this situation isResponsibility— ensuring accountability and due diligence in accepting professional engagements. Respect (C) concerns valuing diversity and stakeholder perspectives. Thus, option A aligns directly with ACMP’s Code of Ethics.

(Reference: ACMP Code of Ethics, Duty of Responsibility — practitioners must only undertake assignments they are qualified to perform.)

ACMP emphasizesmulti-channel communicationbecause individuals absorb and retain information differently. Limiting all communications to a single channel (e.g., weekly email) risks low engagement and reduced retention. While routine can also cause disengagement (D), the stronger principle is thatvariety of format(town halls, videos, one-on-ones, digital platforms) ensures reinforcement and comprehension. Option C is aligned with ACMP’s guidance on communications effectiveness.

(Reference: ACMP Standard, Process Group 4 – Execute Communications Plan; Best practice: Use multiple channels and formats for reinforcing key messages.)

ACMP stresses thatmeasurement must be credibleto stakeholders. This credibility comes whenimpacted business unitsare directly involved in tracking and validating results. Including them ensures data reflects real adoption, usage, and performance outcomes rather than only top-down metrics. While sponsors (D) provide authority, credibility rests onoperational evidence. Risk stakeholders (C) or charismatic leaders (A) may influence perceptions but not measurement accuracy. Thus, someone from theimpacted business unitprovides the necessary trust and operational validation of results.

(Reference: ACMP Standard, Process Group 5 – Close; Evaluate outcomes against objectives; Engage impacted groups in benefits validation.)

Sustainability activities are designed toembed new behaviorsinto normal operations. If these are ineffective, employees oftenrevert to old ways of working. This backsliding undermines adoption, erodes benefits realization, and threatens the credibility of change management. While delays (B), customer behavior (C), and vision alignment (D) are concerns, the most direct risk of ineffective sustainability practices is aretreat to the prior current state.

(Reference: ACMP Standard, Process Group 4 – Sustainability Activities: Reinforce adoption, monitor usage, adjust systems, and prevent reversion.)

Closure requiresformal transfer of outcomesto operational owners. ACMP explains this ensures sustainability by embedding responsibility into business operations. Business operations planning (A), surveys (C), and education plans (D) may support continuity, but the required condition for closure is documented transfer of ownership. Without this, the change may revert or fail to sustain. Thus, option B aligns with ACMP best practices.

(Reference: ACMP Standard, Process Group 5 – Close; Activity: Transfer ownership of outcomes to operational resources.)

Subject matter expertise is aresource requirement. If expertise is unavailable, theresource planis impacted, since this plan defines roles, skills, and availability required to support the change. Risk mitigation (B) may eventually address consequences, but the direct plan affected is the resource plan. Learning (A) and sustainability (D) come later, after execution and adoption.

(Reference: ACMP Standard, Process Group 3 – Develop Resource Plan; Identify skill requirements, assign resources, and address gaps in expertise.)

When a change significantly affects financial health, it is classified as ahigh-risk initiative. ACMP highlights that risk increases with larger impacts on finances, operations, and culture. Awareness (A), commitment (B), and adoption (D) are important factors for success but do not describe the inherent risk. Therefore, the correct framing of financial impact ishigh level of risk(C). This requires stronger governance, sponsor involvement, and monitoring.

(Reference: ACMP Standard, Process Group 1 – Evaluate; Activity: Risk assessment considers organizational financial performance as a major factor.)

Before execution, theproject schedule, stakeholder engagement plan, and resource planmust be finalized. ACMP specifies these as foundational inputs ensuring clarity of timing, stakeholder involvement, and capacity. Timelines and communications (B) or strategies (A) are useful, but without explicit scheduling, resourcing, and engagement planning, execution may lack alignment. Benefits analysis and sustainability (D) are addressed later. Thus, option C is the correct prerequisite for execution.

(Reference: ACMP Standard, Process Group 3 – Develop Plan; Required plans include stakeholder engagement, communication, resource allocation, and scheduling.)

To minimize the risk ofunsustainability, ACMP highlights three essential levers:

Communication plan– ensures consistent reinforcement of key messages.

Learning and development plan– builds knowledge, skills, and behaviors for sustaining change.

Reward and recognition system– reinforces desired behaviors and motivates continued adoption.Other options contain valuable tools, but none combine reinforcement, capability building, and recognition in the same way. Option D directly addressessustainability riskby embedding and rewarding new ways of working.(Reference: ACMP Standard, Process Group 4 – Execute; Activities: Communication execution, learning and development, reinforcement via recognition systems.)

If an initiative suffers from low support and engagement, it signals a failure in theoverall change management strategy. ACMP emphasizes that the strategy must address sponsorship, stakeholder engagement, communication, and readiness. Interventions should begin by reviewing and strengthening thechange management strategy(option B) to re-align with organizational goals and re-engage stakeholders. Risk, communication, and stakeholder strategies are components, but the overarchingchange strategydefines how all are coordinated to regain momentum.

(Reference: ACMP Standard, Process Group 2 – Formulate Change Management Strategy; Outcome: Define integrated strategy for adoption and benefits realization.)

The ACMP Standard states that a strong communication plan is built onthree critical inputs:

Change impact assessment(defines what will change and who is impacted).

Organizational change readiness assessment(measures preparedness to receive messages).

Stakeholder analysis(identifies audiences and influencers).Customer input (A, D) and operational strategies (C) may provide context, but they are not the essential core inputs. Option B matches ACMP guidance for communication planning.(Reference: ACMP Standard, Process Group 3 – Communication Plan; Inputs: Impact assessment, readiness assessment, and stakeholder analysis.)

A communications plan must includeclear stakeholder messagingtailored to different groups. ACMP emphasizes that during momentum phases, reinforcingwhat stakeholders need to know, feel, and dois critical. Feedback channels (B) and case studies (D) support engagement but are not the core requirement. Sponsors (A) are senders, not the message itself. Clear, relevant messaging ensures stakeholders remain aligned and supported.

(Reference: ACMP Standard, Process Group 3 – Communication Plan; Key component: Targeted stakeholder messaging.)

ACMP defines closure as a structured set of steps:

Gain sponsor approvalthat objectives were met.

Transfer ownershipof outcomes to operational stakeholders to ensure sustainability.

Release resources(human and financial) to their original roles or new assignments.Options A and D include useful activities, but the official closure process emphasizesapproval, ownership transfer, and resource releaseas the final actions. Thus, option C is correct.(Reference: ACMP Standard, Process Group 5 – Close; Activities: Secure approval, transfer ownership, release resources.)

Thesustainability planensures that new behaviors, processes, and systems are embedded into everyday organizational functioning. According to ACMP, sustainability activities include reinforcement mechanisms, monitoring adoption, and integrating changes into performance systems. Benefits realization (B) measures outcomes, while the business case (C) provides rationale. Stakeholder engagement (D) supports adoption but does not ensure permanence. Thus, the sustainability plan (A) is the section that institutionalizes change.

(Reference: ACMP Standard, Process Group 4 – Sustainability Plan; Outcome: Integrate change into the organization’s ongoing operations.)

ACMP positions sponsorship as theaccountablerole for realizing benefits and securing adoption within the sponsor’s span of control. Sponsors authorize, prioritize, visibly lead, and ensure middle managers and teams adopt new ways of working. While they also validate plans, give feedback, and help mitigate risks, their defining responsibility isensuring adoptionandbenefits realizationthrough visible, sustained leadership. (Reference:ACMP Standard, cross-cutting role of Sponsorship; Process Groups 2–5: Define sponsorship strategy, engage sponsors, coach sponsors, and sustain visible leadership.)

Formal closure of a change management effort requiresapproval from the senior sponsor. This ensures the accountable executive validates that outcomes were achieved, ownership transferred, and sustainability measures are in place. The project manager approves project closure, while the change lead and training lead execute tasks but do not have the authority to formally close. Thus, the sponsor’s approval is required to ensure accountability for benefits realization.

(Reference: ACMP Standard, Process Group 5 – Close; Activity: Seek formal sponsor approval for closure.)

Theprimary purpose of determining why change is requiredis to articulate thecase for change— explaining opportunities, risks, consequences of not changing, and expected benefits. ACMP highlights that this rationale is foundational for building awareness, stakeholder alignment, and sponsor commitment. Future state direction (B), structural effects (D), and identifying the change (C) follow from this rationale, but the starting point is always explainingwhy change is necessary.

(Reference: ACMP Standard, Process Group 2 – Case for Change; Purpose: Clarify opportunities, risks, consequences, and benefits.)

Formal and informal networks of change agents are valuable not only during implementation but also forlong-term reinforcement. ACMP suggests maintaining these networks to support peer learning, knowledge transfer, and monitoring adoption over time. Recognition (B) is important but not sufficient for sustainability. Rewards (A) and lessons learned (D) are one-time activities, while ongoingmaintenance of networks(C) ensures enduring support for the future state.

(Reference: ACMP Standard, Process Group 4 – Execute; Activity: Leverage networks of change agents for reinforcement and sustainability.)

ACMP emphasizes that project and change plans must bealigned, not competing or siloed. Alignment ensures technical deliverables (project management) and people-focused activities (change management) reinforce each other, avoiding duplication and confusion. Making one plan the “master” (A, B) risks imbalance, while independence (C) causes misalignment. Thus, the correct approach is option D — alignment between project and change management plans.

(Reference: ACMP Standard, Process Group 2 – Integration; Activity: Align change management and project management plans to increase efficiency and reduce duplication.)

If employees do not understandwhythe change is happening, the issue lies in thebusiness rationale/case for changecomponent of the communication strategy. ACMP stresses that building awareness starts with a clear explanation of why change is needed, risks of not changing, and expected benefits. The other options (B–D) deal with ability, adaptability, or future readiness, which follow only after a strong rationale is understood. Thus, revising thebusiness rationale(A) is necessary.

(Reference: ACMP Standard, Process Group 3 – Communication Plan; Activity: Communicate business rationale to build awareness and alignment.)

ACMP defines a communication plan as specifyingwho (target audience), what (key messages), and why (desired outcomes). These three elements ensure communications are intentional, audience-centered, and outcome-oriented. Frequency, RACI, channels, and measures are helpful details, but the essential backbone isaudience, message, and intended effect. Option B captures these essentials.

(Reference: ACMP Standard, Process Group 3 – Communication Plan; Required components: Audience segmentation, message definition, and outcomes alignment.)

ACMP assigns thechange management leadresponsibility for ensuring lessons learned outputs are documented and applied in future projects. The lead synthesizes insights and shares them across the organization to enhance change maturity. Sponsors may support and external parties may provide perspective, but accountability lies with the change lead as the professional steward of change management practices.

(Reference: ACMP Standard, Process Group 5 – Close; Activity: Capture and apply lessons learned; Role of Change Lead.)

Thebusiness caseprovides a structured explanation of opportunities, risks, consequences, and benefits associated with the change. It ensures stakeholders understand why the change is required and how it aligns with strategic objectives. Change definition (C) focuses on scope, success measures (B) define evaluation, and research (A) provides background but not justification. Thus, option D is correct.

(Reference: ACMP Standard, Process Group 2 – Case for Change; Output: Business case articulates rationale, risks, and benefits.)

The effect of learning should be measured throughobservable performance outcomes. ACMP highlights job performance as the most direct indicator, showing that knowledge and skills gained in training are being applied. Communication (A) and teamwork (C) may improve indirectly, while stress reduction (D) is harder to quantify. Tangible evidence comes when employeesperform their roles effectively in the new state, making job performance (B) the correct answer.

(Reference: ACMP Standard, Process Group 3 – Learning and Development Plan; Activity: Measure effectiveness of training through performance outcomes.)