Isaca CISA Dumps

 Stress testing is a type of performance testing that evaluates the behavior and reliability of a system under extreme conditions, such as high workload, limited resources, or concurrent users. Stress testing should ideally be carried out under a test environment with production workloads, as this would simulate the most realistic and demanding scenario for the system without affecting the actual production environment. A production environment with production workloads is not suitable for stress testing, as it could cause disruption or damage to the system and its users. A production environment with test data is not suitable for stress testing, as it could compromise the integrity and security of the production data. A test environment with test data is not suitable for stress testing, as it could underestimate the potential issues and risks that could occur in the production environment. References:

CISA Review Manual, 27th Edition, pages 471-4721

CISA Review Questions, Answers & Explanations Database,Question ID: 261

 The most significant concern for an IS auditor when reviewing an industrial control system (ICS) that uses older unsupported technology in the scope of an upcoming audit is that there is a greater risk of system exploitation. System exploitation is an attack that occurs when an unauthorized entity or individual takes advantage of a vulnerability or weakness in a system to compromise its security or functionality. System exploitation can cause harm or damage to the system or its users, such as data loss, corruption, theft, manipulation, denial of service (DoS), etc. An ICS that uses older unsupported technology poses a high risk of system exploitation, as older technology may have known or unknown vulnerabilities or defects that have not been patched or fixed by the vendor or manufacturer, and unsupported technology may not receive any updates or support from the vendor or manufacturer in case of issues or incidents. Attack vectors are evolving for industrial control systems is a possible concern for an IS auditor when reviewing an ICS that uses older unsupported technology in the scope of an upcoming audit, but it is not the most significant one. Attack vectors are methods or pathways that attackers use to gain access to or attack a system. Attack vectors are evolving for industrial control systems, as attackers are developing new techniques or tools to target ICSs that are increasingly connected and complex. However, this concern may not be specific to older unsupported technology, as it may affect any ICS regardless of its technology level. Disaster recovery plans (DRPs) are not in place is a possible concern for an IS auditor when reviewing an ICS that uses older unsupported technology in the scope of an upcoming audit, but it is not the most significant one. DRPs are documents that outline the technical and operational steps for restoring the IT systems and infrastructure that support critical functions or processes in the event of a disruption or disaster. DRPs are not in place, as they may affect the availability and continuity of the ICS and its functions or processes in case of a failure or incident. However, this concern may not be related to older unsupported technology, as it may apply to any ICS regardless of its technology level. Technical specifications are not documented is a possible concern for an IS auditor when reviewing an ICS that uses older unsupported technology in the scope of an upcoming audit, but it is not the most significant one. Technical specifications are documents that describe the technical characteristics or requirements of a system or component, such as functionality, performance, design, etc. Technical specifications are not documented, as they may affect the understanding, maintenance, and improvement of the ICS and its components. However, this concern may not beassociated with older unsupported technology, as it may affect any ICS regardless of its technology level. 

The best way to obtain assurance that certain automated calculations comply with the regulatory requirements is to re-perform the calculation with audit software. This will allow the auditor to independently verify the accuracy and validity of the calculation and compare it with the expected results. Reviewing sign-off documentation, source code, or user acceptance test results may not provide sufficient evidence or assurance that the calculation is correct and compliant. References:

CISA Review Manual (Digital Version), page 325

CISA Questions, Answers & Explanations Database, question ID 3335

The evidence collected during a digital forensic investigation would not be admissible in court if the logs failed to identify the person handling the evidence. This would violate the chain of custody principle, which requires that the evidence be properly documented, secured, and tracked throughout the investigation process. The chain of custody ensures that the evidence is authentic, reliable, andtrustworthy, and that it has not been tampered with or altered. The person who collected the evidence, whether qualified or not, is not relevant to the admissibility of the evidence, as long as they followed the proper procedures and protocols. The evidence collected by the internal forensics team can be admissible in court, as long as they are independent, objective, and competent. The evidence does not need to be fully backed up using a cloud-based solution prior to the trial, as long as it is preserved and protected from damage or loss. References: ISACA Journal Article: Digital Forensics: Chain of Custody

 Following a configuration management process to maintain applications is the primary reason for ensuring proper change control. Configuration management is a process of identifying, documenting, controlling, and verifying the configuration items and their interrelationships within an IT system or environment. Following a configuration management process can help to ensure that any changes to the applications are authorized, tested, documented, and tracked throughout their lifecycle. This will help to prevent unauthorized or improper changes that could affect the functionality, performance, or security of the applications. The other options are not the primary reasons for following a configuration management process, but rather possible benefits or outcomes of doing so. References:

CISA Review Manual (Digital Version), Chapter 4, Section 4.3.31

CISA Review Questions, Answers & Explanations Database, Question ID 225

The most important factor for the organization to ensure when reducing the retention period for media containing completed low-value transactions is that the retention period complies with data owner responsibilities. Data owners are accountable for defining the retention and disposal requirements for the data under their custody, based on business, legal, regulatory, and contractual obligations. The policy should reflect the data owner’s decisions and obtain their approval. The policy should also include a risk-based approach, but this is not as important as complying with data owner responsibilities. The retention period should allow for review during the year-end audit, but this may not be necessary for low-value transactions that have minimal impact on financial reporting. The total transaction amount may have some impact on financial reporting, but this is not a direct consequence of reducing the retention period. References:

CISA Review Manual, 27th Edition, pages 414-4151

CISA Review Questions, Answers & ExplanationsDatabase, Question ID: 255

The best source of information for an IS auditor to use when determining whether an organization’s information security policy is adequate is the risk assessment results. The risk assessment results provide the auditor with an overview of the organization’s risk profile, including the identification, analysis, and evaluation of the risks that affect the confidentiality, integrity, and availability of the information assets. The auditor can use the risk assessment results to compare the organization’s information security policy with the risk appetite, risk tolerance, and risk treatment strategies of the organization. The auditor can also use the risk assessment results to evaluate if the information security policy is aligned with the organization’s objectives, requirements, and regulations.

Some of the web sources that support this answer are:

Performance Measurement Guide for Information Security

ISO 27001 Annex A.5 - Information Security Policies

[CISA Certified Information Systems Auditor – Question0551]

The system only allows payments to vendors who are included in the system’s master vendor list is an example of a preventative control in an accounts payable system. A preventative control is a control that aims to prevent errors or irregularities from occurring in the first place. By restricting payments to vendors who are authorized and verified in the master vendor list, the system prevents unauthorized or fraudulent payments from being made. The other options are examples of other types of controls, such as backup (recovery), reconciliation (detective), and communication (directive) controls. References: CISA Review Manual, 27th Edition, page 223

This is the most helpful method for measuring benefits realization for a new system, because it involves evaluating the actual outcomes and impacts of the system after it has been implemented and used for a certain period of time. A post-implementation review can compare the actual benefits with the expected benefits that were defined in the business case or the benefits realization plan, and identify any gaps, issues, or opportunities for improvement. A post-implementation review can also assess the effectiveness, efficiency, and satisfaction of the system’s users, stakeholders, and customers, and provide feedback and recommendations for future enhancements or changes.

The other options are not as helpful as post-implementation review for measuring benefits realization for a new system:

Function point analysis. This is a technique that measures the size and complexity of a software system based on the number and types of functions it provides. Function point analysiscan help estimate the cost, effort, and time required to develop, maintain, or enhance a software system, but it does not measure the actual benefits or value that the system delivers to the organization or its users.

Balanced scorecard review. This is a strategic management tool that measures the performance of an organization or a business unit based on four perspectives: financial, customer, internal process, and learning and growth. A balanced scorecard review can help align the organization’s vision, mission, and goals with its activities and outcomes, but it does not measure the specific benefits or impacts of a new system.

Business impact analysis (BIA). This is a process that identifies and evaluates the potential effects of a disruption or disaster on the organization’s critical business functions and processes. A BIA can help determine the recovery priorities, objectives, and strategies for the organization in case of an emergency, but it does not measure the benefits or value of a new system.

The IS auditor’s primary concern when an organization has recently implemented a Voice-over IP (VoIP) communication system is a single point of failure for both voice and data communications. VoIP is a technology that allows voice communication over IP networks such as the internet. VoIP can offer benefits such as lower costs, higher flexibility, and better integration with other applications. However, VoIP also introduces risks such as dependency on network availability, performance, and security. If both voice and data communications share the same network infrastructure and devices, then a single point of failure can affect both services simultaneously and cause significant disruption to business operations. Therefore, the IS auditor should evaluate the availability and redundancy of the network components and devices that support VoIP communication. The other options are not as critical as a single point of failure for both voice and data communications, as they do not pose a direct threat to business continuity. References: CISA Review Manual, 27th Edition, page 385

The greatest concern for an IS auditor when reviewing IT policies and procedures that are not regularly reviewed and updated is that policies and procedures might not reflect current practices. Policies are documents that define the goals, objectives, and guidelines for an organization’s information systems and resources. Procedures are documents that describe the steps, tasks, or activities for implementing or executing policies. Policies and procedures should be regularly reviewed and updated to ensure that they are relevant, accurate, consistent, and effective for the organization’s information systems and resources. Policies and procedures that are not regularly reviewed and updated might not reflect current practices, as they might be outdated, obsolete, or incompatible with the current state or needs of the organization’s information systems and resources. This can cause confusion, inconsistency, inefficiency, or noncompliance among users or stakeholders who rely on policies and procedures for guidance or direction. Policies and procedures might not include new systems and corresponding process changes is a possible concern for an IS auditor when reviewing IT policies and procedures that are not regularly reviewed and updated, but it is not the greatest one. Policies and procedures might not include new systems and corresponding process changes, as they might be unaware of or unresponsive to the introduction or modification of information systems or resources within the organization. This can cause gaps, overlaps, or conflicts among policies and procedures that affect different information systems or resources. 

 The IS quality assurance (QA) group is responsible for ensuring that program changes adhere to established standards. Program changes are modifications made to software applications or systems to fix errors, improve performance, add functionality, or meet changing requirements. Program changes should follow established standards for documentation, authorization, testing, implementation, and review. The IS QA group is responsible for verifying that program changes comply with these standards and meet the expected quality criteria. Designing procedures to protect dataagainst accidental disclosure; ensuring that the output received from system processing is complete; and monitoring the execution of computer processing tasks are not responsibilities of the IS QA group. References: [ISACA CISA Review Manual 27th Edition], page 304.

 In an online application, data architecture provides the most information about the transaction audit trail, as it describes how data are created, stored, processed, accessed and exchanged among different components of the application. Data architecture includes data models, schemas, dictionaries, metadata, standards and policies that define the structure, quality, integrity, security and governance of data. Data architecture can help the IS auditor to trace the origin, flow, transformation and destination of data in an online transaction, and to identify the key data elements, attributes and relationships that are relevant for audit purposes. A system/process flowchart is a graphical representation of the sequence of steps or activities that are performed by a system or process. A system/process flowchart can provide some information about the transaction audit trail, but it is not as detailed or comprehensive as data architecture. A system/process flowchart shows the inputs, outputs, decisions and actions of a system or process, but it does not show the data elements, attributes and relationships that are involved in each step or activity. A file layout is a specification of the format and structure of a data file. A file layout can provide some information about the transaction audit trail, but it is not as detailed or comprehensive as data architecture. A file layout shows the fields, types, lengths and positions of data in a file, but it does not show the origin, flow, transformation and destination of data in an online transaction. Source code documentation is a description of the logic, functionality and purpose of a program or module written in a programming language. Source code documentation can provide some information about the transaction audit trail, but it is not as detailed or comprehensive as data architecture. Source code documentation shows the instructions, variables and parameters that are used to perform calculations and operations on data, but it does not show the data elements, attributes and relationships that are involved in each instruction or operation. References: CISA Review Manual (Digital Version) 1, Chapter 4: Information Systems Operations and Business Resilience, Section 4.2: Data Administration Practices.

The most effective way to ensure the integrity of data transmitted over a network is to use a message digest. A message digest is a cryptographic function that generates a unique and fixed-length value (also known as a hash or checksum) from any input data. The message digest can be used to verify that the data has not been altered or corrupted during transmission by comparing it with the message digest generated at the destination. Message encryption is a method of protecting the confidentiality of data transmitted over a network by transforming it into an unreadable format using a secret key. Message encryption does not ensure the integrity of data, as it does not prevent or detect unauthorized modifications. Certificate authority (CA) is an entity that issues and manages digital certificates that bind public keys to identities. CA does not ensure the integrity of data, as it does not prevent or detect unauthorized modifications. Steganography is a technique of hiding data within other data, such as images or audio files. Steganography does not ensure the integrity of data, as it does not prevent or detect unauthorized modifications. References:

CISA Review Manual, 27th Edition, pages 383-3841

CISA Review Questions, Answers & Explanations Database, Question ID: 258

 A service level agreement (SLA) is a contract between a service provider and a customer that defines the expected level of performance, risks, and capabilities of an IT infrastructure. An IS auditor can use an SLA to measure how well the IT infrastructure meets the business needs and objectives, as well as to identify any gaps or issues that need to be addressed. The other options are not directly related to measuring the performance, risks, and capabilities of an IT infrastructure. References:

CISA Review Manual (Digital Version), Chapter 5, Section 5.2.11

CISA Review Questions, Answers & Explanations Database, Question ID 203

 Impact assessment is an activity that occurs during the issues management process for a system development project. Issues management is a process of identifying, analyzing, resolving, and monitoring issues that may affect the project scope, schedule, budget, or quality. Impact assessment is a technique of evaluating the severity and priority of an issue, as well as its implications for the project objectives and deliverables. The other options are not activities that occur during the issues management process, but rather related to other processes such as contingency planning, configuration management, or help desk management. References:

CISA Review Manual (Digital Version), Chapter 4, Section 4.3.31

CISA Review Questions, Answers & Explanations Database, Question ID 217

The best indicator of the effectiveness of an organization’s incident response program is the financial impact per security event. This metric measures the direct and indirect costs associated with security incidents, such as loss of revenue, reputation damage, legal fees, recovery expenses, and fines. By reducing the financial impact per security event, the organization can demonstrate that its incident response program is effective in mitigating the consequences of security breaches and restoring normal operations as quickly as possible. Number of successful penetration tests, percentage of protected business applications, and number of security vulnerability patches are indicators of the security posture of the organization, but they do not reflect the effectiveness of the incident response program. References: ISACA Journal Article: Measuring Incident Response Effectiveness

The best way for an organization to mitigate the risk associated with third-party application performance is to utilize performance monitoring tools to verify service level agreements (SLAs). Performance monitoring tools are software or hardware devices that measure and report the performance of an application or system, such as speed, availability, reliability, etc. Performance monitoring tools can help mitigate the risk associated with third-party application performance, by allowing the organization to verify whether the third-party provider is meeting the SLAs, which are contracts or agreements that define the expected level and quality of service for an application or system. Performance monitoring tools can also help identify and resolve any performance issues or problems that may arise from the third-party application. Ensuring the third party allocates adequate resources to meet requirements is a possible way to mitigate the risk associated with third-party application performance, but it is not the best one, as it may not be feasible or effective depending on the availability, cost, and suitability of the resources. Using analytics within the internal audit function is a possible way to mitigate the risk associated with third-party application performance, but it is not the best one, as it may not be timely or relevant depending on the frequency, scope, and quality of the analytics. Conducting a capacity planning exercise is a possible way to mitigate the risk associated with third-party application performance, but it is not the best one, as it may not be accurate or reliable depending on the assumptions, methods, and data used for the capacity planning.

The first thing that should be done before allowing users to connect personal devices to the corporate network is to implement an acceptable use policy. An acceptable use policy is a document that defines the rules and guidelines for using personal devices on the corporate network, such as security requirements, access rights, responsibilities, and consequences. An acceptable use policy can help to protect the organization from potential risks such as data leakage, malware infection, or legal liability. The other options are not as important as implementing an acceptable use policy, as they do not establish the boundaries and expectations for using personal devices on the corporate network. References: CISA Review Manual, 27th Edition, page 318

An application’s audit trail is a record of all actions or events that occur within or affect an application, such as user activities, system operations, data changes, errors, exceptions, etc. An audit trail can provide evidence and accountability for an application’s functionality and performance, and support auditing, monitoring, troubleshooting, and investigation purposes. An IS auditor should ensure that an application’s audit trail has adequate security, which means that it is protected from unauthorized access, modification, deletion, or disclosure. Adequate security can help ensure that an audit trail maintains its integrity, reliability, and availability, and prevents tampering or manipulation by attackers or insiders who want to hide their tracks or evidence of their actions. Logs all database records is a possible feature of an application’s audit trail, but it is not the most important thing for an IS auditor to ensure, as logging all database records may not be necessary or feasible for some applications, and may generate excessive or irrelevant data that can affect the storage or analysis of the audit trail. Is accessible online is a possible feature of an application’s audit trail, but it is not the most important thing for an IS auditor to ensure, as online accessibility may not be required or desirable for some applications, and may introduce security or privacy risks for the audit trail. Does not impact operational efficiency is a desirable outcome of an application’s audit trail, but it is not the most important thing for an IS auditor to ensure, as operational efficiency may not be the primary objective or concern of an application’s audit trail, and may depend on other factors or trade-offs such as storage capacity, performance speed, or data quality. 

 Antivirus software has been implemented on the guest operating system only is the observation that an IS auditor would consider the greatest risk when conducting an audit of a virtual server farm for potential software vulnerabilities. A virtual server farm is a collection of servers that run multiple virtual machines (VMs) on a single physical host using a software layer called a hypervisor. A guest operating system is the operating system installed on each VM. Antivirus software is a software program that detects and removes malicious software from a computer system. If antivirus software has been implemented on the guest operating system only, it means that the hypervisor and the host operating system are not protected from malware attacks, which could compromise the security and availability of all VMs running on the same host. Therefore, antivirus software should be implemented on both the guest and host operating systems as well as on the hypervisor. References: CISA Review Manual, 27th Edition, page 378

The best source of information for IT management to estimate resource requirements for future projects is the records of actual time spent on projects. This data can provide a realistic and reliable basis for forecasting future resource needs based on historical trends and patterns. The records of actual time spent on projects can also help IT management to identify any gaps or inefficiencies in resource allocation and utilization. The human resources (HR) sourcing strategy is not a good source of information for estimating resource requirements for future projects, as it may not reflect the actual demand and availability of IT resources. The peer organization staffing benchmarks are not a good source of information for estimating resource requirements for future projects, as they may not account for the specific characteristics and needs of each organization. The budgeted forecast for the next financial year is not a good source of information for estimating resource requirements for future projects, as it may not be based on accurate or realistic assumptions. References:

CISA Review Manual, 27th Edition, pages 465-4661

CISA Review Questions, Answers & Explanations Database,Question ID: 263

 The type of firewall that provides the greatest degree of control against hacker intrusion is an application level gateway. A firewall is a device or software that filters or blocks network traffic based on predefined rules or policies. A firewall can help protect an information system or networkfrom unauthorized access or attack by hackers or other malicious entities. An application level gateway is a type of firewall that operates at the application layer of the network model (layer 7), which is where user applications communicate with each other over the network. An application level gateway provides the greatest degree of control against hacker intrusion, by inspecting and analyzing the content and context of each network packet at the application level, such as protocols, commands, requests, responses, etc., and allowing or denying access based on specific criteria or conditions. An application level gateway can also perform additional functions such as authentication, encryption, caching, logging, etc., to enhance the security and performance of network traffic. A circuit gateway is a type of firewall that operates at the transport layer of the network model (layer 4), which is where data are transferred between end points over the network. A circuit gateway provides a moderate degree of control against hacker intrusion by establishing a secure connection between two end points (such as client and server) and relaying network packets between them without inspecting or analyzing their content. A circuit gateway can also perform functions such as encryption, authentication, or address translation to improve the security and privacy of network traffic. A packet filtering router is a type of firewall that operates at the network layer of the network model (layer 3), which is where data are routed between different networks or subnets. A packet filtering router provides a low degree of control against hacker intrusion by examining the header of each network packet and allowing or denying access based on basic criteria such as source address, destination address, port number, protocol, etc. A packet filtering router can also perform functions such as routing, forwarding, or address translation to optimize the delivery and efficiency of network traffic. A screening router is a type of firewall that operates at the network layer of the network model (layer 3), which is where data are routed between different networks or subnets. A screening router provides a low degree of control against hacker intrusion by examining the header of each network packet and allowing or denying access based on basic criteria such as source address, destination address, port number, protocol, etc. A screening router can also perform functions such as routing, forwarding, or address translation to optimize the delivery and efficiency of network traffic. 

This must be in place before an IS auditor initiates audit follow-up activities, because it indicates that management has acknowledged and accepted the audit findings and recommendations, and has agreed to take corrective actions within a specified timeframe. Audit follow-up activities are the processes and procedures that the IS auditor performs to verify that management has implemented the agreed-upon actions effectively and in a timely manner, and that the audit findings have been resolved or mitigated.

The other options are not required to be in place before an IS auditor initiates audit follow-up activities:

Available resources for the activities included in the action plan. This is a factor that may affect the feasibility and success of the action plan, but it is not a prerequisite for the audit follow-up activities. The IS auditor should assess the availability and adequacy of the resources for the action plan during the audit planning and execution phases, and provide recommendations accordingly. However, the IS auditor does not need to wait for the resources to be available before initiating the audit follow-up activities.

A heat map with the gaps and recommendations displayed in terms of risk. This is a tool that may help the IS auditor prioritize and communicate the gaps and recommendations, but it is not a requirement for the audit follow-up activities. A heat map is a graphical representation of data that uses colors to indicate the level of risk or impact of each gap or recommendation. The IS auditor may use a heat map to support the audit report or presentation, but it does not replace the need for a management response with a committed implementation date.

Supporting evidence for the gaps and recommendations mentioned in the audit report. This is a component that should be included in the audit report, but it is not a condition for the audit follow-up activities. Supporting evidence is the information or data that supports or substantiates the audit findings and recommendations. The IS auditor should collect and document sufficient, reliable, relevant, and useful evidence during the audit execution phase, and present it in the audit report. However, the IS auditor does not need to have supporting evidence in place before initiating the audit follow-up activities.

 The most significant risk associated with a new health records system that replaces a legacy system is data not being converted correctly, resulting in inaccurate patient records. Data conversion is the process of transferring data from one format or system to another. Data conversion is a critical step in implementing a new health records system, as it ensures that the patient data are consistent, complete, accurate, and accessible in the new system. Data not being converted correctly may cause errors, discrepancies, or losses in patient records, which may have serious implications for patient safety, quality of care, legal compliance, and privacy protection. Staff not being involved in the procurement process, creating user resistance to the new system; the deployment project experiencing significant overruns, exceeding budget projections; and the new system having capacity issues, leading to slow response times for users are also risks associated with a new health records system implementation, but they are not as significant as data not being converted correctly. References: [ISACA CISA Review Manual 27th Edition], page 281.

Signature-based intrusion detection systems (IDS) are systems that compare network traffic with predefined patterns of known attacks, called signatures. The effectiveness of signature-based IDS depends on how well they can detect new or unknown attacks that are not in their signature database. Therefore, an increase in the number of detected incidents not previously identified is the best indicator of the effectiveness of signature-based IDS, as it shows that they can recognize novel or modified attacks. 

This should result in a finding because it violates the best practice of setting rules for groups rather than users. According to one of the web search results1, using group permissions instead of individual permissions can simplify the management and maintenance of ACLs, reduce the risk of human errors, and ensure consistency and compliance. Individual permissions can create conflicts, confusion, and security gaps in the ACLs. Therefore, the IS auditor should report this as a finding and recommend using group permissions instead.

 Team member assignments based on individual competencies is the most important factor to meet the IS audit standard for proficiency. Proficiency is the ability to apply knowledge, skills and experience to perform audit tasks effectively and efficiently. The IS audit standard for proficiency requires that IS auditors must possess the knowledge, skills and discipline to perform audit tasks in accordance with applicable standards, guidelines and procedures. Team member assignments based on individual competencies is a way to ensure that each IS auditor is assigned to audit tasks that match their level of proficiency, and that the audit team as a whole has sufficient and appropriate proficiency to conduct the audit. The other options are not as important as option C, as they do not ensure that the IS auditors have the required proficiency to perform audit tasks. Having a globally recognized audit certification is a way to demonstrate proficiency in IS auditing, but it does not guarantee that the IS auditor has the specific knowledge, skills and experience needed for a particular audit task or system. Technical co-sourcing is a way to supplement the proficiency of the IS audit team by hiring external experts or consultants to perform certain audit tasks or functions, but it does not replace the need for internal IS auditors to have adequate proficiency. Having a supervisor review the new auditors’ work is a way to ensure quality and accuracy of the audit work, but it does not ensure that the new auditors have the necessary proficiency to perform audit tasks independently or competently. References: CISA Review Manual (Digital Version) , Chapter 1: Information Systems Auditing Process, Section 1.4: Audit Skills and Competencies.

Analyzing risks posed by new regulations is an appropriate role of internal audit in helping to establish an organization’s privacy program. An internal auditor can provide assurance and advisory services on the compliance and effectiveness of the privacy program, as well as identify and assess the potential risks and impacts of new or changing privacy regulations. The other options are not appropriate roles of internal audit, but rather the responsibilities of the management, the information security officer, or the privacy officer. References:

CISA Review Manual (Digital Version), Chapter 7, Section 7.4.21

CISA Review Questions, Answers & ExplanationsDatabase, Question ID 216

Source code for the software must be placed in escrow is the most important requirement to include in the vendor contract to ensure continuity. Source code is the original code of a software program that can be modified or enhanced by programmers. Placing source code in escrow means depositing it with a trusted third party who can release it to the customer under certain conditions, such as vendor bankruptcy, breach of contract, or failure to provide support. This can help to ensure continuity of the software product and its maintenance in case of vendor unavailability or dispute. The other options are less important requirements to include in the vendor contract, as they may involve support availability, disaster recovery plan, or staff training. References:

CISA Review Manual (Digital Version), Chapter 5, Section 5.51

CISA Review Questions, Answers & Explanations Database, Question ID228

The first action that an IS auditor should take when finding a high-risk vulnerability in a public-facing web server used to process online customer payments is to identify compensating controls. Compensating controls are alternative or additional controls that provide reasonable assurance of mitigating the risk of exploiting the vulnerability. The IS auditor should assess the effectiveness of the compensating controls and determine whether they reduce the risk to an acceptable level. If not, the IS auditor should recommend remediation actions to address the vulnerability. Documenting the exception in an audit report is an important action, but it should not be the first action, as it does not address the urgency of the situation. Reviewing security incident reports is a useful action, but it should not be the first action, as it does not provide assurance of preventing future incidents. Notifying the audit committee is a necessary action, but it should not be the first action, as it does not involve taking any corrective measures. References:

CISA Review Manual, 27th Edition, pages 295-2961

CISA Review Questions, Answers & Explanations Database, Question ID: 260

 The auditor’s best course of action after a security breach in which a hacker exploited a well-known vulnerability in the domain controller is to determine if the logs were monitored. Log monitoring is an essential control for detecting and responding to security incidents, especially when known vulnerabilities exist in the system. The auditor should assess if the logs were properly configured, collected, reviewed, analyzed, and acted upon by the responsible parties. Updating patches, monitoring network traffic, and classifying domain controllers for high availability are also important controls, but they are not directly related to the detection and response of the security breach. References:

CISA Review Manual (Digital Version), page 301

CISA Questions, Answers & Explanations Database, question ID 3340

 Clustering is a technique that allows multiple servers to work together as a single system, providing high availability, load balancing, and fault tolerance. Clustering can limit the potential impact of server failures in a distributed environment, as it can automatically switch the workload to another server in the cluster if one server fails, without interrupting the service. Redundant pathways, failoverpower, and parallel testing are also useful for improving the reliability and availability of servers, but they do not directly address the issue of server failures. 

 Requiring written authorization for all payment transactions is the IS auditor’s best recommendation for a compensating control in an environment where segregation of duties (SoD) cannot be enforced in an accounts payable system. SoD is a principle that requires different individuals or functions to perform different tasks or roles in a business process, such as initiating, approving, recording and reconciling transactions. SoD reduces the risk of errors, fraud and misuse of resources by preventing any single person or function from having excessive or conflicting authority or responsibility. A compensating control is a control that mitigates or reduces the risk associated with the absence or weakness of another control. Requiring written authorization for all payment transactions is a compensating control that provides an independent verification and approval of each transaction before it is processed by the accounts payable system. This control can help to detect and prevent unauthorized, duplicate or erroneous payments, and to ensure compliance with policies and procedures. The other options are not as effective as option A, as they do not provide an independent verification or approval of payment transactions. Restricting payment authorization to senior staff members is a control that limits the number of people who can authorize payments, but it does not prevent them from initiating or processing payments themselves, which could violate SoD. Reconciling payment transactions with invoices is a control that verifies that the payments match the invoices, but it does not prevent unauthorized, duplicate or erroneous payments from being processed by the accounts payable system. Reviewing payment transaction history is a control that monitors and analyzes thepayment transactions after they have been processed by the accounts payable system, but it does not prevent unauthorized, duplicate or erroneous payments from occurring in the first place. References: CISA Review Manual (Digital Version) , Chapter 5: Protection of Information Assets, Section 5.2: Logical Access.

 Identifying business processes associated with personal data exchange with the affected jurisdiction is the most helpful activity in making an assessment of the organization’s level of exposure in the affected country. An IS auditor should understand how the organization’s business operations and functions rely on or involve the cross-border transfer of personal data, as well as the potentialimpacts and risks of the new regulation on the business continuity and compliance. The other options are less helpful activities that may provide additional information or context for the assessment, but not its primary focus. References:

CISA Review Manual (Digital Version), Chapter 7, Section 7.4.21

CISA Review Questions, Answers & Explanations Database, Question ID 221

 Upon completion of audit work, an IS auditor should distribute a summary of general findings to the members of the auditing team. This is to ensure that the audit team members are aware of the audit results, have an opportunity to provide feedback, and can agree on the audit conclusions and recommendations. Providing a report to senior management prior to discussion with the auditee, providing a report to the auditee stating the initial findings, and reviewing the working papers with the auditee are not appropriate actions for an IS auditor to take upon completion of audit work, as they may compromise the audit independence, objectivity, and quality. References: ISACA CISA Review Manual 27th Edition, page 221

Asking management why the regulatory changes have not been included is the first thing that an IS auditor should do during the planning stage of a compliance audit. An IS auditor should inquire about the reasons for not updating the inventory of compliance requirements with recent regulatory changes related to managing data risk. This will help the IS auditor to understand whether there is a gap in awareness, communication, or implementation of compliance obligations within the organization. The other options are not the first things that an IS auditor should do, but rather possible subsequent actions that may depend on management’s response. References:

CISA Review Manual (Digital Version), Chapter 2, Section 2.31

CISA Review Questions, Answers & Explanations Database, Question ID 214

Penetration testing is a method of evaluating the security of a system or network by simulating an attack from a malicious source. Penetration testing typically consists of four phases: planning, discovery, attacks, and reporting. In the discovery phase, penetration testers gather information about the target system or network, such as host detection, domain name system (DNS) interrogation, port scanning, service identification, operating system fingerprinting, vulnerability scanning, etc. This information can help to identify potential entry points, weaknesses, or vulnerabilities that can be exploited in the subsequent attack phase. Host detection and DNS interrogation are techniques that can be used in the discovery phase to determine the active hosts and their IP addresses and hostnames on the target network. References: [ISACA CISA Review Manual 27th Edition], page 368.

 The best environment for copying data and transforming it into a compatible data warehouse format is the staging environment. The staging environment is a temporary area where data from various sources are extracted, transformed, and loaded (ETL) before being moved to the data warehouse. The staging environment allows for data cleansing, validation, integration, and standardization without affecting the source or target systems. The testing environment is not suitable for copying data and transforming it into a compatible data warehouse format, as it is used for verifying and validating the functionality and performance of applications or systems. The replication environment is not suitable for copying data and transforming it into a compatible data warehouse format, as it is used for creating identical copies of data or systems for backup or recovery purposes. The development environment is not suitable for copying data and transforming it into a compatible data warehouse format, as it is used for creating or modifying applications or systems. References:

CISA Review Manual, 27th Edition, pages 475-4761

CISA Review Questions, Answers & Explanations Database, Question ID: 2642

The most important task for an IS auditor to perform after the merger of two organizations is to verify that access privileges have been reviewed. Access privileges are the permissions granted to users, groups, or roles to access, modify, or manage IT resources, such as systems, applications, data, or networks. After a merger, the IS auditor should ensure that the access privileges of both organizations are aligned with the new business objectives, policies, and processes, and that there are no conflicts, overlaps, or gaps in the access rights. The IS auditor should also verify that the access privileges are based on the principle of least privilege, which means that users are granted only the minimum level of access required to perform their tasks.

The other options are not as important as verifying that access privileges have been reviewed:

Investigating access rights for expiration dates is a useful task, but it is not the most important one. Expiration dates are the dates when access rights are automatically revoked or suspended after a certain period of time or after a specific event. The IS auditor should check that the expiration dates are set appropriately and enforced consistently, but this is not as critical as reviewing the access privileges themselves.

Updating the continuity plan for critical resources is a necessary task, but it is not the most urgent one. A continuity plan is a document that outlines the procedures and actions to be taken in the event of a disruption or disaster that affects the availability of IT resources. The IS auditor should update the continuity plan to reflect the changes and dependencies introduced by the merger, but this can be done after verifying that the access privileges are secure and compliant.

Updating the security policy is an essential task, but it is not the most immediate one. A security policy is a document that defines the rules and guidelines for securing IT resources and protecting information assets. The IS auditor should update the security policy to incorporate the best practices and standards of both organizations, and to address any new risks or threats posed by the merger, but this can be done after verifying that the access privileges are aligned with the policy.

The condition that would be of most concern to an IS auditor assessing the risk of a successful brute force attack against encrypted data at rest is short key length. A brute force attack is a method of breaking encryption by trying all possible combinations of keys until finding the correct one. The shorter the key length, the easier it is for an attacker to guess or crack the encryption. Random key generation, use of symmetric encryption, and use of asymmetric encryption are not conditions that would increase the risk of a successful brute force attack. In fact, random key generation can enhance security by preventing predictable patterns in key selection. Symmetric encryption and asymmetric encryption are different types of encryption that have their own advantages and disadvantages, but neither is inherently more vulnerable to brute force attacks than the other. References: CISA Review Manual (Digital Version): Chapter 5 - Information Systems Operations and Business Resilience

The completeness of the vulnerability scanning process depends on the accuracy and currency of the organization’s systems inventory, which is a list of all the hardware and software assets that are owned or used by the organization. A complete and up-to-date systems inventory can help ensure that all the systems are identified and scanned for vulnerabilities, and that no system is missed or overlooked. Vulnerability scanning results are reported to the CISO is a good practice for ensuring accountability and visibility of the vulnerability management process, but it is not the most important thing to verify when determining the completeness of the vulnerability scanning process, as reporting does not guarantee that all the systems are scanned. The organization is using a cloud-hosted scanning tool for identification of vulnerabilities is a possible option for conducting vulnerability scanning, but it is not the most important thing to verify when determining the completeness of the vulnerability scanning process, as the type of scanning tool does not affect the scope or coverage of the scanning. Access to the vulnerability scanning tool is periodically reviewed is a critical control for ensuring the security and integrity of the vulnerability scanning tool, but it is not the most important thing to verify when determining the completeness of the vulnerability scanning process, as access review does not ensure that all the systems are scanned. 

The greatest risk associated with storing customer data on a web server is data confidentiality. Data confidentiality is the property that ensures that data are accessible only to authorized entities or individuals, and protected from unauthorized disclosure or exposure. Storing customer data on a web server poses a high risk to data confidentiality, as web servers are exposed to the internet and may be vulnerable to various types of attacks or breaches that can compromise the security and privacy of customer data, such as hacking, phishing, malware, denial of service (DoS), etc. Customer data may contain sensitive or personal information that can cause harm or damage to customers or the organization if disclosed or exposed, such as identity theft, fraud, reputation loss, legal liability, etc. Data availability is the property that ensures that data are accessible and usable by authorized entities or individuals when needed. Data availability is a risk associated with storing customer data on a web server, as web servers may experience failures or disruptions that can affect the accessibility and usability of customer data, such as hardware faults, network issues, power outages, etc. However, data availability is not the greatest risk associated with storing customer data on a web server, as it does not affect the security and privacy of customer data. Data integrity is the property that ensures that data are accurate and consistent, and protected from unauthorized modification or corruption. Data integrity is a risk associated with storing customer data on a web server, as web servers may be subject to attacks or errors that can affect the accuracy and consistency of customer data, such as injection attacks, tampering, replication issues, etc. However, data integrity is not the greatest risk associated with storing customer data on a web server, as it does not affect the security and privacy of customer data. Data redundancy is the condition of having duplicate or unnecessary data in a database or system. Data redundancy is not a risk associated with storing customer data on a web server, but rather a result of poor database design or management. 

The impact if corrective actions are not taken is the most important factor to consider when scheduling follow-up audits. An IS auditor should prioritize the follow-up audits based on the risk and potential consequences of not addressing the audit findings and recommendations. The other options are less important factors that may affect the timing and scope of the follow-up audits, but not their necessity or urgency. References:

CISA Review Manual(Digital Version), Chapter 2, Section 2.5.31

CISA Review Questions, Answers & Explanations Database, Question ID 207

 A staging environment is a replica of the production environment that is used to test and verify software before deploying it to production. A staging environment is most likely to have the same software version as production, as it mimics the real-world conditions and configurations that will be encountered in production. A testing environment is a separate environment that is used to perform various types of testing on software, such as functional testing, performance testing, security testing, etc. A testing environment may not have the same software version as production, as it may undergo frequent changes or updates based on testing results or feedback. An integration environment is a separate environment that is used to combine and test software components or modules from different developers or sources, to ensure that they work together as expected. An integration environment may not have the same software version as production, as it may involve different versions or branches of software from different sources. A development environment is a separate environment that is used by developers to create and modify software code. A development environment may not have the same software version as production, as it may contain unfinished or untested code that has not been released yet.

 The auditor’s next course of action should be to evaluate the appropriateness of the remedial action taken by the auditee. The auditor should assess whether the alternative approach taken by the auditee is effective, efficient, and aligned with the audit objectives and recommendations. The auditor should also consider the impact of the change on the audit scope, criteria, and risk assessment. Conducting a risk analysis incorporating the change, reporting results of the follow-up to the audit committee, and informing senior management of the change in approach are possible subsequent actions that the auditor may take after evaluating the appropriateness of the remedial action taken. References: CISA Review Manual (Digital Version): Chapter 1 - Information Systems Auditing Process

 A nondisclosure agreement (NDA) is the best way to protect an organization’s proprietary code during a joint-development activity involving a third party. An NDA is a legal contract that binds the parties involved in a joint-development activity to keep confidential any information, data or materials that are shared or exchanged during the activity. An NDA specifies what constitutes confidential information, how it can be used, disclosed or protected, how long it remains confidential, what are the exceptions and remedies for breach of confidentiality, and other terms and conditions. An NDA can help to protect an organization’s proprietary code from being copied, modified, distributed or exploited by unauthorized parties without its consent or knowledge. The other options are not as effective as option B, as they do not address confidentiality issues specifically. A statement of work (SOW) is a document that defines the scope, objectives, deliverables, tasks, roles, responsibilities, timelines and costs of a joint-development activity, but it does not cover confidentiality issues explicitly. A service level agreement (SLA) is a document that defines the quality, performance and availability standards and metrics for a service provided by one party to another party in a joint-development activity, but it does not cover confidentiality issues explicitly. A privacy agreement is a document that defines how personal information collected from customers or users is collected, used, disclosed and protected by one party or both parties in a joint-development activity, but it does not cover confidentiality issues related to proprietary code. References: CISA Review Manual (Digital Version) , Chapter 3: Information Systems Acquisition, Development & Implementation, Section 3.2: Project Management Practices.

 An IS auditor is conducting a review of a data center. An observation that could indicate an access control issue is muddy footprints directly inside the emergency exit. Access control is a process that ensures that only authorized entities or individuals can access or use an information system or resource, and prevents unauthorized access or use. Access control can be implemented using various methods or mechanisms, such as physical, logical, administrative, etc. Muddy footprints directly inside the emergency exit could indicate an access control issue, as they could suggest that someone has entered the data center through the emergency exit without proper authorization or authentication, and potentially compromised the security or integrity of the data center. Security cameras deployed outside main entrance is not an observation that could indicate an access control issue, but rather a control that could enhance access control, as security cameras are devices that capture and record video footage of the surroundings, and can help monitor and deter unauthorized access or activity. Antistatic mats deployed at the computer room entrance is not an observation that could indicate an access control issue, but rather a control that could prevent static electricity damage, as antistatic mats are devices that dissipate or reduce static charges from people or objects, and can help protect electronic equipment from electrostatic discharge (ESD). Fencing around facility is two meters high is not an observation that could indicate an access control issue, but rather a control that could improve physical security, as fencing is a barrier that encloses or surrounds an area, and can help prevent unauthorized entry or intrusion. 

 Validating that assets are protected according to assigned classification is the primary role of the IS auditor in an organization’s information classification process. An IS auditor should evaluate whether the information security controls are adequate and effective in safeguarding the information assets based on their classification levels. The other options are not the primary role of the IS auditor, but rather the responsibilities of the information owners, custodians, or security managers. References:

CISA Review Manual (Digital Version), Chapter 6, Section 6.2.31

CISA Review Questions, Answers & Explanations Database, Question ID 206

 Verification of hash totals is a detective control. A detective control is a control that aims to identify and report errors or irregularities that have already occurred. Verification of hash totals is a technique that compares the hash values of data before and after transmission or processing to detect any changes or corruption. The other options are examples of other types of controls, such as programmed edit checks (preventive), backup procedures (recovery), and use of pass cards (preventive). References: CISA Review Manual, 27th Edition, page 223

 Social engineering is a technique that exploits human weaknesses, such as trust, curiosity, or greed, to obtain information or access from a target. An employee is induced to reveal confidential IP addresses and passwords by answering questions over the phone is an example of a social engineering attack method, as it involves manipulating the employee into divulging sensitive information that can be used to compromise the network or system. A hacker walks around an office building using scanning tools to search for a wireless network to gain access, an intruder eavesdrops and collects sensitive information flowing through the network and sells it to third parties, and an unauthorized person attempts to gain access to secure premises by following an authorized person through a secure door are not examples of social engineering attack methods, as they do not involve human interaction or deception. References: [ISACA CISA Review Manual 27th Edition], page 361.

Mapping IT processes to roles is an activity that provides an IS auditor with the most insight regarding potential single person dependencies that might exist within the organization. Single person dependencies occur when only one person has the knowledge, skills, or access rights to perform a critical IT function. Mapping IT processes to roles can help to identify such dependencies and assess their impact on the continuity and security of IT operations. The other activities do not provide as much insight into single person dependencies, as they do not show the relationship between IT processes and roles. References: CISA Review Manual, 27th Edition, page 94

The best way to prevent accepting bad data from a third-party service provider is to implement business rules to reject invalid data. Business rules are logical statements that define the data quality requirements and standards for the organization. By implementing business rules, the organization can ensure that only data that meets the predefined criteria is accepted into the enterprise data warehouse. Obtaining error codes indicating failed data feeds, purchasing data cleansing tools from a reputable vendor, and appointing data quality champions across the organization are useful measures to improve data quality, but they do not prevent accepting bad data in the first place. References: ISACA Journal Article: Data Quality Management

 A business impact analysis (BIA) is a process that identifies and evaluates the potential effects or consequences of disruptions or disasters on an organization’s critical business functions or processes. A BIA can help prioritize the recovery of critical functions by assessing their importance and urgency for the organization’s operations, objectives, and stakeholders, and determining their recovery time objectives (RTOs), which are the maximum acceptable time for restoring a functionafter a disruption. A business continuity plan (BCP) testing is a process that verifies and validates the effectiveness and readiness of a BCP, which is a document that outlines the strategies and procedures for ensuring the continuity of critical business functions in the event of a disruption or disaster. A BCP testing does not prioritize the recovery of critical functions, but rather evaluates how well they are recovered according to the BCP. A disaster recovery plan (DRP) testing is a process that verifies and validates the effectiveness and readiness of a DRP, which is a document that outlines the technical and operational steps for restoring the IT systems and infrastructure that support critical business functions in the event of a disruption or disaster. A DRP testing does not prioritize the recovery of critical functions, but rather evaluates how well they are supported by the IT systems and infrastructure according to the DRP. A risk assessment is a process that identifies and analyzes the potential threats and vulnerabilities that could affect an organization’s critical business functions or processes. A risk assessment does not prioritize the recovery of critical functions, but rather estimates their likelihood and impact of being disrupted by various risk scenarios. 

The most appropriate and effective fire suppression method for an un-staffed computer room is carbon dioxide (CO2). Carbon dioxide is a gaseous clean agent that extinguishes fire by displacing oxygen and reducing the combustion process. Carbon dioxide is suitable for un-staffed computer rooms because it does not leave any residue, damage, or corrosion on the electronic equipment, and it does not require water or other chemicals that could harm the environment or human health. However, carbon dioxide can pose a risk of asphyxiation to any person who may enter the computer room during or after the discharge, so proper safety precautions and warning signs should be in place.

The other options are not as appropriate or effective as carbon dioxide for an un-staffed computer room:

Water sprinkler. This is a common fire suppression method that uses water to cool down and extinguish fire. However, water sprinkler is not suitable for un-staffed computer rooms because it can cause severe damage to the electronic equipment, such as short circuits, corrosion, or data loss. Water sprinkler can also create a risk of electric shock to any person who may enter the computer room during or after the discharge.

Fire extinguishers. These are portable devices that contain a pressurized agent that can be sprayed on a fire to put it out. However, fire extinguishers are not effective for un-staffed computer rooms because they require manual operation by a trained person who can identify the type and location of the fire, and use the appropriate extinguisher. Fire extinguishers can also cause damage to the electronic equipment if they contain water or chemical agents.

Dry pipe. This is a type of sprinkler system that uses pressurized air or nitrogen in the pipes instead of water until a fire is detected. When a fire is detected, the air or nitrogen is released and water flows into the pipes and sprinklers. However, dry pipe is not ideal for un-staffed computer rooms because it still uses water as the extinguishing agent, which can damage the electronic equipment as mentioned above. Dry pipe also has a slower response time than wet pipe sprinkler systems, which can allow the fire to spread more quickly.

 The audit charter is the document that defines the purpose, authority and responsibility of the IS audit function. It provides IS audit professionals with the best source of direction for performing audit functions, as it establishes the scope, objectives, reporting lines, independence, accountability and resources of the IS audit function. The IT steering committee is a governance body that oversees the strategic alignment, prioritization and direction of IT initiatives, but it does not provide specific guidance for IS audit functions. The information security policy is a document that defines the rules and principles for protecting information assets in the organization, but it does not cover all aspects of IS audit functions. Audit best practices are general guidelines and recommendations for conducting effective and efficient audits, but they are not binding or authoritative sources of direction for IS audit functions. References: CISA Review Manual (Digital Version) 1, Chapter 1: Information Systems Auditing Process, Section 1.1: Audit Charter.

The greatest concern for an IS auditor in this scenario is that the user department will manage access rights to the new accounting system. This could pose a significant risk of unauthorized access, segregation of duties violations, data tampering and fraud. The IS auditor should ensure that access rights are defined, approved and monitored by an independent function, such as IT security or internal audit. The other options are not as concerning as option C, as they can be mitigated by other controls or procedures. Data migration is an important part of the system replacement project, but it can be performed by another party or verified by the IS auditor. The timing of the replacement near year-end reporting is a challenge, but it can be managed by proper planning, testing and contingency plans. Testing performed by the third-party consultant is acceptable, as long as it is reviewed and validated by the IS auditor or another independent party. References: CISA Review Manual (Digital Version) 1, Chapter 3: Information Systems Acquisition, Development & Implementation, Section 3.4: System Implementation.

 Requiring documentation that the finding will be addressed within the new system is the best course of action for a follow-up audit. An IS auditor should obtain evidence that the complex security vulnerability of low risk will be resolved in the new system and that there is a reasonable timeline for its implementation. The other options are not appropriate courses of action, as they may be too costly, time-consuming, or impractical for a low-risk finding. References:

CISA Review Manual (Digital Version), Chapter 2, Section 2.5.31

CISA Review Questions, Answers& Explanations Database, Question ID 209

 The chain of custody has not been documented is a finding that should be of greatest concern for an IS auditor reviewing a forensic analysis process of an organization that has suffered a cyber attack. The chain of custody is a record of who handled, accessed, or modified the evidence during a forensic investigation. Documenting the chain of custody is essential to preserve the integrity, authenticity, and admissibility of the evidence in a court of law. The other options are less concerning findings that may not affect the validity or reliability of the forensic analysis process. References:

CISAReview Manual (Digital Version), Chapter 7, Section 7.51

CISA Review Questions, Answers &Explanations Database, Question ID 220

 Access rights provisioned according to scheme would best help to support an auditor’s conclusion about the effectiveness of an implemented data classification program. This would indicate that the data classification program has been properly implemented and enforced, and that the data is protected according to its sensitivity and value. The other options are not sufficient to demonstrate the effectiveness of a data classification program, as they do not show how the data is actually accessed and used by authorized users. References:

CISA Review Manual (Digital Version), Chapter 6, Section 6.2.31

CISA Review Questions, Answers & Explanations Database, Question ID 2042

 The major advantage of moving from many desktop PCs to a thin client architecture is that desktop application software will never have to be upgraded. A thin client architecture is a type of client-server architecture that uses lightweight or minimal devices (thin clients) as clients that connect to a central server that provides most of the processing and storage functions. A thin client architecture can offer several benefits over a traditional desktop PC architecture, such as lower cost, higher security, easier maintenance, etc. One of these benefits is that desktop application software will never have to be upgraded on thin clients, as all the applications are installed and updated on the server, and accessed by thin clients through a network connection. This can save time and money for installing and upgrading software on individual devices, and ensure consistency and compatibility among different devices. The security of the desktop PC is enhanced is a possible advantage of moving from many desktop PCs to a thin client architecture, but it is not the major one. A thin client architecture can enhance the security of desktop PCs by reducing the exposure orvulnerability of data and applications on individual devices, and centralizing the security management and control on the server. However, this advantage may depend on other factors such as network security, server security, user authentication, etc. Administrative security can be provided for the client is a possible advantage of moving from many desktop PCs to a thin client architecture, but it is not the major one. A thin client architecture can provide administrative security for clients by allowing administrators to configure and manage client devices remotely from the server, and enforce policies and restrictions on client access or usage. However, this advantage may depend on other factors such as network reliability, server availability, user compliance, etc. System administration can be better managed is a possible advantage of moving from many desktop PCs to a thin client architecture, but it is not the major one. A thin client architecture can improve system administration by simplifying and streamlining the tasks and activities involved in maintaining and supporting client devices, such as backup, recovery, troubleshooting, etc., and consolidating them on the server. However, this advantage may depend on other factors such as network bandwidth, server capacity, user satisfaction

The best way to determine whether programmers have permission to alter data in the production environment is by reviewing the access rights that have been granted. Access rights are permissions or privileges that define what actions or operations a user can perform on an information system or resource. By reviewing the access rights that have been granted to programmers, an IS auditor can verify whether they have been authorized to modify data in the production environment, which is where live data and applications are stored and executed. The access control system’s log settings are parameters that define what events or activities are recorded by the access control system, which is a system that enforces the access rights and policies of an information system or resource. The access control system’s log settings are not the best way to determine whether programmers have permission to alter data in the production environment, as they do not indicate what permissions or privileges have been granted to programmers. How the latest system changes were implemented is a process that describes how software updates or modifications are deployed to the production environment. How the latest system changes were implemented is not the best way to determine whether programmers have permission to alter data in the production environment, as it does not indicate what permissions or privileges have been granted to programmers. The access control system’s configuration is a set of rules or parameters that define how the access control system operates and functions. The access control system’s configuration is not the best way to determine whether programmers have permission to alter data in the production environment, as it does not indicate what permissions or privileges have been granted to programmers. 

 The first thing that the audit manager should do when faced with a situation where only 60% of the audit has been completed and the due date is approaching is to determine where delays have occurred. This can help the audit manager to identify and analyze the root causes of the delays, such as unexpected issues, scope changes, resource constraints, communication problems, etc., and evaluate their impact on the audit objectives, scope, quality, and timeline. Based on this analysis, the audit manager can then decide on the best course of action to address the delays and complete the audit successfully. Assigning additional resources to supplement the audit is a possible option forresolving delays in an audit project, but it is not the first thing that the audit manager should do, as it may not be feasible or effective depending on the availability, cost, and suitability of the additional resources. Escalating to the audit committee is a possible option for communicating delays in an audit project and seeking guidance or support from senior management, but it is not the first thing that the audit manager should do, as it may not be necessary or appropriate depending on the severity and urgency of the delays. Extending the audit deadline is a possible option for accommodating delays in an audit project and ensuring sufficient time for completing the audit tasks and activities, but it is not the first thing that the audit manager should do, as it may not be possible or desirable depending on the contractual obligations, stakeholder expectations, and regulatory requirements. 

The best recommendation for the IS auditor to facilitate compliance with the new regulation is to include the requirement in the incident management response plan. An incident management response plan is a document that defines the roles, responsibilities, processes, and procedures for responding to security incidents. By including the new regulation in the plan, the IS auditor can ensure that the organization is aware of the reporting obligation, has a clear workflow for notifying the regulator within 24 hours, and has the necessary documentation and evidence to support the report.

The other options are not as effective as including the requirement in the incident management response plan:

Establishing key performance indicators (KPIs) for timely identification of security incidents is a good practice, but it does not guarantee compliance with the regulation. KPIs are metrics that measure the performance of a process or activity, but they do not specify how to perform it. The IS auditor should also provide guidance on how to identify and report security incidents within 24 hours.

Engaging an external security incident response expert for incident handling is a possible option, but it may not be feasible or cost-effective. The organization may not have the budget or time to hire an external expert, or may prefer to handle the incidents internally. The IS auditor should also evaluate the qualifications and trustworthiness of the external expert, and ensure that they comply with the regulation and other contractual or legal obligations.

Enhancing the alert functionality of the intrusion detection system (IDS) is a useful measure, but it is not sufficient to comply with the regulation. An IDS is a tool that monitors network traffic for malicious activity and alerts the network administrator or takes preventive action. However, an IDS may not detect all types of security incidents, or may generate false positives or negatives. The IS auditor should also consider other sources of incident detection, such as logs, reports, audits, or user feedback.

 Control self-assessment (CSA) is a technique that enables business managers and staff to assess and improve the effectiveness of their own controls and risk management processes. CSA can best enable the timely identification of risk exposure, as it allows for continuous monitoring and reporting of risks by those who are closest to the business processes and activities. External audit review, internal audit review, and stress testing are also useful methods for identifying risk exposure, but they are not as timely as CSA, as they are performed periodically or on demand by external or internal parties who may not have as much insight into the business operations and environment. References: ISACA CISA Review Manual 27th Edition, page 95.

 Ensuring that the facts presented in the report are correct is the most important thing for an IS auditor to do during an exit meeting with an auditee. An IS auditor should confirm that the audit findings and observations are accurate, complete, and supported by sufficient evidence, as well as that the auditee understands and agrees with them. This will help to avoid any misunderstandings or disputes later on, as well as to enhance the credibility and quality of the audit report. The other options are less important things for an IS auditor to do during an exit meeting, as they may involve communicating the recommendations to senior management, specifying implementation dates for the recommendations, or requesting input in determining corrective action. References:

CISA Review Manual (Digital Version), Chapter 2, Section 2.5.21

CISA Review Questions, Answers & Explanations Database, Question ID 222

 A network firewall is a device or software that monitors and controls the incoming and outgoing network traffic based on predefined rules. A network firewall can help reduce the risk of denial of service (DoS) attacks, which are attempts to overwhelm a system or network with excessive requests or traffic, by filtering or blocking unwanted or malicious packets. A SQL injection attack is a type of code injection attack that exploits a vulnerability in a web application’s database query, by inserting malicious SQL statements into the input fields. A phishing attack is a type of social engineering attack that attempts to trick users into revealing sensitive information or installing malware, by sending fraudulent emails or messages that impersonate legitimate entities. An insider attack is a type of malicious activity that originates from within an organization, such as employees, contractors, or partners, who abuse their access privileges or credentials to compromise the confidentiality, integrity, or availability of information systems or data. A network firewall cannot prevent these types of attacks, as they rely on exploiting human or application weaknesses rather than network vulnerabilities.

 The auditor’s best course of action when senior management disagrees with some of the facts presented in the draft audit report is to gather evidence to analyze senior management’s objections. The auditor should not revise the assessment, escalate the issue, or finalize the report without changes until they have evaluated the validity and relevance of senior management’s objections and resolved any discrepancies or misunderstandings. The auditor should maintain a professional and objective attitude and seek to present a fair and accurate audit report based on sufficient and appropriate evidence. References:

CISA Review Manual (Digital Version), page 372

CISA Questions,Answers & Explanations Database, question ID 3338

The best recommendation for the IS auditor to make is to implement a closing checklist, as this will help to ensure that all the required tasks and scripts are performed and verified during the year-end closing process12. A closing checklist can also help to prevent errors, omissions, and delays that could affect the accuracy and timeliness of the financial statements3 .

References

1: Year-end closing procedures for GL - Dynamics GP | Microsoft Learn1 2: Year-end activities FAQ - Finance | Dynamics 365 | Microsoft Learn2 3: Year-End Closing Checklist: 10 Steps to Close Your Books3 : Year End Closing Checklist: 7 Steps to Make it Easy

Comprehensive and Detailed Step-by-Step Explanation:

When an employee exploits avulnerability, the most appropriate audit is aforensic audit, as it focuses oninvestigating and documenting security incidentsfor legal or disciplinary action.

Option A (Incorrect):Acompliance auditensures adherence to policies but does not investigate incidents in detail.

Option B (Incorrect):Application security testinghelps identify vulnerabilities but does not addressemployee misuse.

Option C (Correct):Aforensic auditgathersdigital evidence, determines how the exploit occurred, and ensures legal compliance in the investigation.

Option D (Incorrect):Penetration testingidentifies weaknesses but does notanalyze past incidents.

EVA is a project management technique that measures the performance of a project by comparing the actual work completed, the actual costs incurred, and the planned costs for the work scheduled. EVA can help determine if the project is on track, ahead of schedule, or behind schedule, and if the project is under budget, over budget, or on budget. EVA can also help forecast the final cost and schedule of the project based on the current performance.

References

ISACA CISA Review Manual, 27th Edition, page 255

18. Project Completion – Project Management – 2nd Edition

How to Measure Project Success | Smartsheet

Comprehensive and Detailed Step-by-Step Explanation:

To ensure that theBCP aligns with business strategy, aBusiness Impact Analysis (BIA)is the most valuable resource.

Option A (Incorrect):DRP testing resultsshow how wellsystems recover, but they do notestablish strategic alignmentwith business priorities.

Option B (Correct):ABIA identifies critical processes, financial impact, and business priorities, ensuring that theBCP is alignedwith strategic goals.

Option C (Incorrect):Thecorporate risk management policyis broader and does not focus onbusiness continuity priorities.

Option D (Incorrect):KPIs measure performance, but they do notdefine business continuity needs.

Mirroring (Option B) is the best choice for applications requiring a short Recovery Point Objective (RPO) because it provides real-time replication of data, ensuring minimal data loss.

ISACA CISA Reference: Data replication strategies in disaster recovery planning emphasize mirroring for high-availability systems.

Risk Implication: If mirroring is not implemented for critical systems, significant data loss may occur in the event of a failure.

Alternative Choices:

Option A: Snapshots capture data at specific points in time, leading to potential data loss.

Option C: Log shipping has delays due to batch processing.

Option D: Backups are periodic and not suitable for short RPO needs.

Shadow IT often arises when approved software does not meet user requirements (Option D), leading employees to seek alternative solutions.

ISACA CISA Reference: IT governance frameworks stress the need for user-centric IT policies to mitigate shadow IT risks.

Risk Implication: Shadow IT introduces security vulnerabilities, compliance risks, and potential data breaches.

The primary reason to perform internal QA for an internal audit function is to ensure that the internal audit activity adheres to the Definition of Internal Auditing and the International Standards for the Professional Practiceof Internal Auditing (Standards) issued by the Institute of Internal Auditors (IIA), as well as the internal audit methodology and policies of the organization. A QA program enables an evaluation of the internal audit activity’s performance, efficiency, effectiveness, and value, and identifies opportunities for improvement. A QA program also helps to enhance the credibility and reputation of the internal audit function among the stakeholders.

References

Quality Assurance - The Institute of Internal Auditors or The IIA

Benefits of a quality assurance review for internal audit

Optimize your internal audit function with a quality assurance review …

Comprehensive and Detailed Step-by-Step Explanation:

Audit findings should be communicated as early as possible to avoid misunderstandings, provide an opportunity for corrective action, and ensure transparency.

Option A (Incorrect):The planning phase involves defining audit scope, objectives, and methodology, but findings are not yet available to discuss with management.

Option B (Incorrect):The reporting phase formalizes audit results, but discussing issuesonlyat this stage may lead to delays in corrective action.

Option C (Incorrect):The follow-up phase ensures that management has implemented corrective actions, but this occursafterthe initial discussion of findings.

Option D (Correct):The fieldwork phase is when auditors activelygather evidence, analyze data, and identify issues. Discussing observationsduringthis phase allows for immediate clarification, validation, and resolution of misunderstandings before the final report.

Comprehensive and Detailed Step-by-Step Explanation:

Conducting vulnerability assessmentsonly once per year, right before an audit,creates a false sense of securityandleaves systems exposedbetween assessments.

Annual Testing Before Audit (Correct Answer – A)

Risksundetected vulnerabilitiesfor extended periods.

Example:A company only tests security before acompliance audit, allowingzero-day threatsto persist for months.

Internal Team Conducting Assessments (Incorrect – B)

Not ideal, butregular assessmentsare more critical.

Focusing on Critical Systems (Incorrect – C)

Not perfect, butbetter than no testing at all.

Using Open-Source Tools (Incorrect – D)

Open-source toolscan be effective ifproperly configured.

Comprehensive and Detailed Step-by-Step Explanation:

To verify thatweb application inputs are sanitized,fuzzingis the best method because it testsvarious malformed inputsto detect security flaws.

Option A (Incorrect):SQL injectionis a specificattack technique, not a comprehensive input validation test.

Option B (Correct):Fuzzingis adynamic security testing techniquethat sendsrandom, malformed, or unexpected inputsto check if the application properly sanitizes and validates data.

Option C (Incorrect):Brute forceattacks targetauthentication mechanisms, notinput sanitization.

Option D (Incorrect):Password sprayingis an attack method, not a testing technique forinput validation.

Comprehensive and Detailed Step-by-Step Explanation:

SFTP (Secure File Transfer Protocol)is the most secure option for transferring data over the internet, as it encrypts both commands and data, ensuring confidentiality and integrity.

SFTP (Correct Answer – C)

Uses SSH (Secure Shell) for encryption.

Provides authentication and encryption for secure data transfers.

Example:A company uses SFTP to securely transmit payroll files to a third-party processor.

UDP (Incorrect – A)

Faster but lacks encryption and data integrity checks.

HTTP (Incorrect – B)

Transfers data in plaintext and is vulnerable to interception.

RDP (Incorrect – D)

Used for remote desktop access, not secure file transfers.

Disabling operational logging compromises critical functions such as security monitoring, troubleshooting, and compliance reporting. Logs are essential for tracking system activities, identifying anomalies, and conducting forensic investigations in case of incidents. Enhancing processing speed and saving storage should not come at the cost of reducing logging, as this increases security risks and weakens the organization's ability to detect and respond to threats.

Adopting a Peer-Inspired Service Delivery Model (Option B):This might pose risks if not customized for the organization's context, but it is not as critical as the loss of operational logging.

Delegating Business Decisions to the CRO (Option C):While unconventional, this does not inherently introduce risks to IT service delivery unless operational control issues arise.

Eliminating Reports and KPIs (Option D):This could hinder performance tracking but does not compromise operational security as severely as disabling logging.

Operational logging is foundational to maintaining security, reliability, and accountability in IT environments.

The best way to determine whether IT investments are meeting business objectives is to compare the realized return on investment (ROI) versus the projected ROI (Option B). This approach measures actual performance against planned expectations.

ISACA CISA Reference: The ISACA IT Governance framework emphasizes performance measurement through ROI analysis, ensuring IT investments align with strategic objectives.

Risk Implication: If actual ROI is lower than projected, this may indicate ineffective investment decisions, poor execution, or misalignment with business goals.

Alternative Choices:

Option A: Break-even analysis only determines when an investment recoups its costs but does not measure performance against business objectives.

Option C: Budgeted versus actual spend assesses financial discipline but does not indicate business impact.

Option D: Industry average ROI provides benchmarking but does not assess internal goal achievement.

The most important consideration when assessing the adequacy of management’s remediation action plan is the criticality of the audit findings, as this reflects the level of risk and impact that the findings pose to the organization’s objectives, performance, and value. The IS auditor should evaluate whether the remediation action plan addresses the root causes, mitigates the risks, and resolves the issues of the audit findings in a timely and effective manner. The IS auditor should also consider the feasibility, reasonableness, and measurability of the remediation actions.

References

ISACA CISA Review Manual, 27th Edition, page 256

How to Write an Audit Finding - Dallas Chapter of the IIA

How to Write an Audit Report: 14 Steps (with Pictures) - wikiHow

After migrating infrastructure to the cloud, it's imperative to test the disaster recovery plan (DRP) to ensure its effectiveness in the new environment. Without evidence of DRP testing post-migration, the organization cannot be certain that it can recover and continue operations during a disaster. While updating the DRP and configuring redundancy are essential steps, their effectiveness can only be validated through rigorous testing. Retaining previous infrastructure is less relevant if the cloud environment is properly configured and tested for disaster recovery.

Social engineering exploits human vulnerabilities, and the most effective mitigation is training employees to recognize and respond to these threats. Security awareness programs help build a culture of vigilance, equipping employees with the knowledge to identify phishing attempts, suspicious behavior, and other social engineering tactics.

Multi-factor Authentication (MFA) (Option A):Enhances access control but does not address the human vulnerability to social engineering.

Access History Log Review (Option C):Useful for post-incident analysis but does not prevent incidents.

File Encryption with Password Protection (Option D):Adds security layers but is ineffective if the password is compromised.

The effectiveness of an organization’s security awareness program can be measured by capturing data on changes in the way people react to threats, such as the ability to recognize and avoid social engineering attacks1. An increase in the number of phishing emails reported by employees indicates that they are more aware of the signs and risks of phishing, and are more likely to take appropriate actions to prevent or mitigate the impact of such attacks23.

References

1: The Importance Of Measuring Security Awareness 2: Measuring the effectiveness of your security awareness program 3: How effective is security awareness training?

Comprehensive and Detailed Step-by-Step Explanation:

Normalizationis the process ofstructuring log datainto a standard format for easy analysis and correlation across multiple systems.

Normalization (Correct Answer – D)

Ensures consistency in log file formats.

Helps security analysts detect patterns and anomalies.

Example:Converting log timestamps into a standardized format (UTC).

Extraction (Incorrect – A)

Retrieves data but does not format it for analysis.

Data Acquisition (Incorrect – B)

Refers to collecting data, not structuring it.

Imaging (Incorrect – C)

Creates copies of disk storage but is unrelated to log analysis.

 Periodic review of access profiles by management is an additional control that is required when using swipe cards to limit employee access to restricted areas. Swipe cards are a type of physical access control that use magnetic stripes or radio frequency identification (RFID) to store and transmit information about the cardholder’s identity and access rights. Swipe cards can help to prevent unauthorized entry, protect sensitive assets and data, and monitor access activity. However, swipe cards alone are not enough to ensure effective access control. They need to be complemented by other controls, such as:

Periodic review of access profiles by management: This is a type of logical access control that involves verifying that the access rights assigned to each cardholder are appropriate, necessary, and consistent with the organization’s policies and procedures. Periodic review of access profiles can help to detect and correct any errors, inconsistencies, or violations in the access control system, such as outdated, excessive, or redundant access rights, segregation of duties conflicts, or unauthorized changes. Periodic review of access profiles can also help to ensure compliance with internal and external audit requirements and regulations.

Implementation of additional PIN pads: This is a type of multi-factor authentication (MFA) that requires the cardholder to enter a personal identification number (PIN) in addition to swiping their card. MFA can enhance the security of the access control system by adding another layer of verificationand reducing the risk of lost, stolen, or cloned cards being used by unauthorized persons.

Installation of closed-circuit television (CCTV): This is a type of surveillance system that uses cameras and monitors to record and display the images of the people and activities in the restricted areas. CCTV can deter potential intruders, provide evidence of any security incidents or breaches, and enable real-time monitoring and response by security personnel.

The other options are not as effective or relevant as periodic review of access profiles by management for an additional control when using swipe cards. Physical sign-in of all employees for access to restricted areas is a redundant and inefficient control that can be easily bypassed or manipulated. It also does not provide any assurance or verification of the identity or access rights of the cardholders. Audit hooks are software routines embedded in an application that can trigger an alert or a report when certain conditions are met. Audit hooks can help to detect anomalies or exceptions in access control lists, but they do not provide a comprehensive or integrated view of them.

Comprehensive and Detailed Step-by-Step Explanation:

Internalquality assurance (QA) reviewsare conducted toensure conformancewith professionalaudit standards and methodology.

Option A (Correct):The primary purpose of QA reviews is toconfirm that the internal audit function adheres to industry standards, such asISACA’s IT audit frameworkand theInternational Standards for the Professional Practice of Internal Auditing (IPPF).

Option B (Incorrect):Whilegovernance and performance metricsare important,conformance to standardsis theprimary goalof QA reviews.

Option C (Incorrect):Risk management is part of audits, butQA reviews focus on adherence to methodologyrather than reducing audit risk.

Option D (Incorrect):Efficient resource usageis a goal butnot the main objectiveof an audit QA program.

Comprehensive and Detailed Step-by-Step Explanation:

Service accountsare used by applications or systems to perform automated tasks and shouldnot be allowed for interactive login, as they present security risks if compromised.

Service Accounts (Correct Answer – D)

Used for running background tasks (e.g., database services, scheduled jobs).

Should have minimal permissions and be denied interactive logins.

Example:A compromised service account with interactive login could allow attackers to gain system access.

Local Accounts (Incorrect – A)

Local administrator accounts should be restricted but may still be required for some systems.

Administrator Accounts (Incorrect – B)

Should be restricted, but disabling them entirely could lock out system management.

Console Accounts (Incorrect – C)

Console access is sometimes needed for system recovery and troubleshooting.

Comprehensive and Detailed Step-by-Step Explanation:

Theaudit charteris a formal document that definesthe purpose, authority, and responsibilitiesof the internal audit function.

Audit Charter (Correct Answer – A)

Establishesroles, reporting structure, and independenceof the audit team.

Example:TheIS audit team’s roleinrisk assessmentsis outlined in the charter.

Annual Audit Plan (Incorrect – B)

Outlinesaudit activitiesbutdoes not define roles and responsibilities.

Engagement Letter (Incorrect – C)

Used forspecific audits, not theentire audit function.

Audit Scope Letter (Incorrect – D)

Detailswhat is coveredin an audit but doesnot define responsibilities.

Comprehensive and Detailed Step-by-Step Explanation:

Thespeed at which security threats are mitigatedis akey indicatorof an organization'srisk management effectiveness.

Option A (Correct):Response time to security threatsmeasures how efficiently security teams detect, analyze, and mitigate risks, providingclear insight into security operations.

Option B (Incorrect):The number of security controls auditeddoes not indicatehow well risk is being managed, only that reviews are taking place.

Option C (Incorrect):Log analysis speedis useful, but it does notdirectly measure risk mitigation effectiveness.

Option D (Incorrect):Risk register entriesindicate known risks but do not provide insight intohow well those risks are managed.

Comprehensive and Detailed Step-by-Step Explanation:

Enterprise Architecture (EA) governance requires proper oversight and separation of duties to ensure strategic alignment and risk management.

Option A (Correct):If IT application owners have sole authority over architecture approval, there is a high risk of inadequate governance, lack of strategic alignment, and potential conflicts of interest. Architecture decisions should involve multiple stakeholders, including business and security teams, to ensure compliance, security, and business alignment.

Option B (Incorrect):While having the CIO chair the architecture review board might not be ideal, it is not thegreatestconcern. The CIO is a senior leader who can provide oversight and direction, even if additional governance mechanisms should be in place.

Option C (Incorrect):Reviewing security requirements within the EA program is abest practice, as it ensures that security is embedded into enterprise architecture rather than treated as an afterthought.

Option D (Incorrect):Enterprise architecture should ideally encompass both IT and business processes. Governing non-IT-related projects is not inherently problematic, as EA is designed to align business strategy with IT infrastructure.

Regression testing is crucial to ensure that new changes do not negatively impact existing functionalities. The IS auditor should recommend that regression testing be conducted to confirm that the system operates correctly after changes are made.

References

ISACA CISA Review Manual 27th Edition, Page 256-257 (Testing Strategies)

The best way to foster continuous improvement of IS audit processes and practices is to establish and embed quality assurance (QA) within the IS audit function, as this will ensure that the IS audit activities are aligned with the standards, expectations, and objectives of the organization and the stakeholders12. QA involves periodic internal and external assessments, benchmarking, feedback, and root cause analysis to identify and address gaps, issues, and opportunities for improvement34.

References

1: The Basics and Principles of Continuous Improvement4 2: ISO 9001 Auditing Practices Group Guidance on5 3: INSIGHTS TO QUALITY3 4: Continuous Auditing: Coordinating Continuous Auditing and Monitoring to Provide Continuous Assurance2

Comprehensive and Detailed Step-by-Step Explanation:

Minimizing business downtime is critical when implementing a new system that supports an essential process like month-end closing.

Option A (Incorrect):Thebig bang approachinvolves replacing the old system with the new system all at once. This method carries ahigh riskbecause if issues arise, they may causesignificant downtimeand disruption.

Option B (Correct):Aphased approachgradually implements the system in stages, allowing users toadaptand minimizing the risk of complete failure. This strategy is ideal for critical systems that cannot afford extended downtime.

Option C (Incorrect):Thecutover approachis a variation of big bang, where the old system is shut down, and the new system is activated. This method isriskyfor month-end processes because errors can causebusiness delays.

Option D (Incorrect):Theparallel approachruns both old and new systems simultaneously to verify accuracy, but it isresource-intensiveand may not be practical for a high-volume month-end process.

The best recommendation for a small IT web development company where developers must have write access to production is to remove production access from the developers. Production access is the ability to modify or update the live systems or applications that are used by customers or end users. Production access should be restricted to authorized and qualified personnel only, as any changes or errors in production can affect the functionality, performance, or security of the systems or applications. Developers should not have write access to production, as they may introduce bugs,vulnerabilities, or inconsistencies in the code that can compromise the quality or reliability of the systems or applications. The other options are not as effective as removing production access from the developers, as they do not address the root cause of the problem or provide the same benefits. Hiring another person to perform migration to production is a costly solution that can help segregate the roles and responsibilities of developers and migrators, but it does not remove production access from the developers. Implementing continuous monitoring controls is a good practice that can help detect and correct any issues or anomalies in production, but it does not remove production access from the developers. Performing a user access review for the development team is a detective control that can help verify and validate the access rights and privileges of developers, but it does not remove production access from the developers. References: CISA Review Manual (Digital Version), Chapter 3, Section 3.2

 Input validation is the best control to address SQL injection vulnerabilities, because it can prevent malicious users from entering SQL commands or statements into input fields that are intended for data entry, such as usernames or passwords. SQL injection is a technique that exploits a security vulnerability in an application’s software by inserting SQL code into a query string that can execute commands on a database server. Unicode translation, SSL encryption, and digital signatures are not effectivecontrols against SQL injection, because they do not prevent or detect SQL code injection into input fields. References: CISA Review Manual (Digital Version), Chapter 5, Section 5.4.2

Parallel processing is a system implementation approach that involves running the new system and the old system simultaneously for a period of time until the new system is verified and accepted. The primary advantage of parallel processing is that it provides assurance that the new system meets performance requirements and produces the same or better results as the old system. Parallel processing also minimizes the risk of system failure and data loss, as the old system can be used as a backup or fallback option in case of any problems with the new system.

Understanding the business process is the most important factor for an effective control self-assessment (CSA) program. A CSA program is a technique that allows managers and work teams directly involved in business units, functions or processes to participate in assessing the organization’s risk management and control processes1. A CSA program can help identify risks and potential exposures to achieving strategic business objectives, evaluate the adequacy and effectiveness ofcontrols, and implement remediation plans to address any gaps or weaknesses2. To conduct a successful CSA, it is essential to have a clear and comprehensive understanding of the business process under review, including its objectives, inputs, outputs, activities, resources, dependencies, stakeholders, performance indicators, etc. This will help to identify the relevant risks and controls associated with the process, as well as to evaluate their impact and likelihood. Determining the scope of the assessment, performing detailed test procedures, and evaluating changes to the risk environment are also important factors for an effective CSA program, but not as important as understanding the business process. These factors are more related to the execution and monitoring phases of the CSA program, while understanding the business process is related to the planning and preparation phase. Without a solid understanding of the business process, the scope, testing, and evaluation of the CSA may not be accurate or complete. References: ISACA CISA Review Manual 27th Edition, page 310

 The most important consideration for an IS auditor when scheduling follow-up activities for agreed-upon management responses to remediate audit observations is the risk rating of original findings. The risk rating of original findings is an assessment of the potential impact or likelihood of an audit issue or observation on the organization’s objectives, operations, or reputation. The risk rating of original findings can help determine the priority and urgency of follow-up activities for agreed-upon management responses to remediate audit observations by ensuring that high-risk issues are addressed first and more frequently than low-risk issues. The other options are not as important as the risk rating of original findings in scheduling follow-up activities for agreed-upon management responses to remediate audit observations, as they do not reflect the significance or severity of audit issues or observations. Business interruption due to remediation is a possible consequence of implementing corrective actions to address audit issues or observations, but it does not indicate the priority or urgency of follow-up activities. IT budgeting constraints is a possible factor that may affect the availability or feasibility of resources for implementing corrective actions to address audit issues or observations, but it does not indicate the priority or urgency of follow-up activities. Availability of responsible IT personnel is a possible factor that may affect the accountability or responsiveness of staff for implementing corrective actions to address audit issues or observations, but it does not indicate the priority or urgency of follow-up activities. References: CISA Review Manual (Digital Version), Chapter 2, Section 2.4

 The best compensating control when segregation of duties is lacking in a small IS department is transaction log review. Transaction log review can help detect any unauthorized or fraudulent activities performed by IS staff who have access to multiple functions or systems. Transaction log review can also provide an audit trail for accountability and investigation purposes. The other options are not as effective as transaction log review in compensating for the lack of segregation of duties. Background checks are preventive controls that can help screen potential employees for any criminal records or dishonest behavior, but they do not prevent existing employees from abusing their access privileges. User awareness training is a detective control that can help educate users on how to report any suspicious or abnormal activities in the IS environment, but it does not monitor or verify the actions of IS staff. Mandatory holidays are deterrent controls that can discourage IS staff from engaging in fraudulent activities by requiring them to take periodic leave, but they do not prevent or detect such activities when they occur. References: CISA Review Manual (Digital Version), Chapter 3, Section 3.2

The best way to protect sensitive information such as personally identifiable information (PII) stored in a particular data format while allowing the software developers to use it in development and test environments is data masking. Data masking is a technique that replaces or obscures sensitive data elements with fictitious or modified data elements that retain the original format and characteristics of the data. Data masking can help protect sensitive information such as PII stored in a particular data format while allowing the software developers to use it in development and test environments by preventing the exposure or disclosure of the real data values without affecting the functionality or performance of the software or application. The other options are not as effective as data masking in protecting sensitive information such as PII stored in a particular data format while allowing the software developers to use it in development and test environments, as they have different limitations or drawbacks. Data tokenization is a technique that replaces sensitive data elements with non-sensitive tokens that have no intrinsic value or meaning. Data tokenization can protect sensitive information such as PII from unauthorized access or theft, but it may not retain the original format and characteristics of the data, which may affect the functionality or performance of the software or application. Data encryption is a technique that transforms sensitive data elements into unreadable or unintelligible ciphertext using an algorithm and a key. Data encryption can protect sensitive information such as PII from unauthorized access or modification, but it requires decryption to restore the original data values, which may introduce additional complexity or overhead to the software development process. Data abstraction is a technique that hides the details or complexity of data structures or operations from users or programmers by providing a simplified representation or interface. Data abstraction can help improve the usability or maintainability of software or applications, but it does not protect sensitive information such as PII from exposure or disclosure. References: CISA Review Manual (Digital Version), Chapter 5, Section 5.3.2

 The greatest concern for an IS auditor if there are flaws in the mapping of accounts between a front-end subledger and a main ledger is the inaccuracy of financial reporting. A subledger is a detailed record of transactions for a specific account, such as accounts receivable, accounts payable, inventory, or fixed assets. A main ledger is a summary record of all transactions for all accounts in an accounting system. The mapping of accounts between a subledger and a main ledger is the process of linking or reconciling the transactions in the subledger with the corresponding entries in the main ledger. If there are flaws in the mapping of accounts, such as missing, duplicated, or incorrect transactions, the main ledger may not reflect the true financial position and performance of the organization. This may lead to inaccurate financial reporting, which may affect decision making, compliance, auditing, taxation, and stakeholder confidence.

Double-posting of a single journal entry, inability to support new business transactions, and unauthorized alteration of account attributes are not the greatest concerns for an IS auditor if there are flaws in the mapping of accounts between a front-end subledger and a main ledger. These are possible consequences or causes of flaws in the mapping of accounts, but they do not have as significant an impact as inaccuracy of financial reporting. Double-posting of a single journal entry may result in errors or discrepancies in the main ledger balances. Inability to support new business transactions may indicate limitations or inefficiencies in the accounting system design or configuration. Unauthorized alteration of account attributes may suggest weaknesses or breaches in access control or segregation of duties.

 The strategy that would provide the greatest assurance of system quality at implementation is delivering only the core functionality on the initial target date. This strategy can help avoid compromising the quality of the system by focusing on the essential features that meet the user needs and expectations. Delivering only the core functionality can also help reduce the scope creep, complexity, and testing efforts of the system development project.

Implementing overtime pay and bonuses for all development staff, utilizing new system development tools to improve productivity, and recruiting IS staff to expedite system development are not strategies that would provide the greatest assurance of system quality at implementation. These strategies may help speed up the system development process, but they may also introduce new risks or challenges such as burnout, learning curve, integration issues, or communication gaps. These risks or challenges may adversely affect the quality of the system.

The best way to assess the effectiveness of changes made to processes and tools related to an organization’s BCP is to review the full test results of the BCP. Full test results can provide evidence of whether the changes have improved the BCP’s objectives, such as recovery time objectives (RTOs), recovery point objectives (RPOs), and business impact analysis (BIA). The other options are not as effective as reviewing the full test results, as they do not demonstrate the actual performance of the BCP under simulated disaster scenarios. Completed test plans are only documents that outline the scope, objectives, and procedures of the BCP testing, but they do not show the outcomes or issues encountered during the testing. Updated inventory of systems is a component of the BCP that identifies the critical systems and resources required for business continuity, but it does not measure the effectiveness of the BCP changes. Change management processes are controls that ensure that changes to the BCP are authorized, documented, and communicated, but they do not evaluate the impact or benefit of the changes. References: CISA Review Manual (Digital Version), Chapter 4, Section 4.2.3

The most concerning issue when determining if information assets are adequately safeguarded during transport and disposal is lack of appropriate data classification. Data classification is a process that assigns categories or levels of sensitivity to different types of information assets based on their value, criticality, or risk to the organization. Data classification can help safeguard information assets during transport and disposal by providing criteria and guidelines for identifying, labeling, handling, and protecting information assets according to their sensitivity. Lack of appropriate data classification can compromise the security and confidentiality of information assets during transport and disposal by exposing them to unauthorized access, disclosure, theft, damage, or destruction. The other options are not as concerning as lack of appropriate data classification in safeguarding information assets during transport and disposal, as they do not affect the identification, labeling, handling, or protection of information assets according to their sensitivity. Lack of appropriate labeling is a possible factor that may increase the risk of misplacing, losing, or mishandling information assets during transport and disposal, but it does not affect the classification of information assets according to their sensitivity. Lack of recent awareness training is a possible factor that may affect the knowledge or behavior of staff involved in transporting or disposing of information assets, but it does not affect the classification of information assets according to their sensitivity. Lack of password protection is a possible factor that may affect the security or confidentiality of information assets stored on devices during transport and disposal, but it does not affect the classification of information assets according to their sensitivity. References: CISA Review Manual (Digital Version), Chapter 5, Section 5.3.2

 The effectiveness of a risk management program can be measured by how well it reduces the residual risk, which is the risk that remains after applying controls, to an acceptable level. Inherent risk is the risk that exists before applying any controls, and it cannot be eliminated completely. Control risk is the risk that the controls fail to prevent or detect a risk event, and it is a component of residual risk. Overall risk is not a meaningful metric for assessing the effectiveness of a risk management program, as it does not account for the impact and likelihood of different risk events. References: CISA Review Manual (Digital Version), Chapter 1, Section 1.2.2

The most effective control to mitigate unintentional misuse of authorized access is security awareness training. This is because security awareness training can educate users on the proper use of their access rights, the potential consequences of misuse, and the best practices to protect the confidentiality, integrity, and availability of information systems. Security awareness training can also help users recognize and avoid common threats such as phishing, malware, and social engineering.

Annual sign-off of acceptable use policy, regular monitoring of user access logs, and formalized disciplinary action are not the most effective controls to mitigate unintentional misuse of authorized access. These controls may help deter or detect intentional misuse, but they do not address the root cause of unintentional misuse, which is often a lack of knowledge or awareness of security policies and procedures.

Prior to a follow-up engagement, if an IS auditor learns that management has decided to accept a level of residual risk related to an audit finding without remediation, the IS auditor should report the issue to IS audit management. This is because IS audit management is responsible for ensuring that audit findings are properly communicated and resolved. Accepting management’s decision and continuing the follow-up would not address the IS auditor’s concern. Reporting the disagreement to the board or executive management would be premature and inappropriate without consulting IS audit management first. References: CISA Review Manual (Digital Version), Chapter 1, Section 1.6

 An IS auditor would be most concerned if process ownership has not been established for the information asset management process, as this would indicate a lack of accountability, responsibility, and authority for managing the assets throughout their lifecycle. The process owner should also ensure that the process is aligned with the organization’s objectives, policies, and standards. The process should require specifying the physicallocations of assets, include asset review, and identify asset value, but these are less critical than establishing process ownership. References: CISA Review Manual (Digital Version), Chapter 3, Section 3.3

Flooding the site with an excessive number of packets is an attack technique that will succeed because of an inherent security weakness in an Internet firewall. This type of attack is also known as a denial-of-service (DoS) attack or a distributed denial-of-service (DDoS) attack if it involves multiple sources. The aim of this attack is to overwhelm the network bandwidth or the processing capacity of the firewall or the target system, rendering it unable to respond to legitimate requests or perform its normal functions. An Internet firewall is a device or software that monitors andcontrols incoming and outgoing network traffic based on predefined rules. A firewall can block or allow traffic based on various criteria, such as source address, destination address, port number, protocol type, application type, etc. However, a firewall cannot prevent traffic from reaching its interface or distinguish between legitimate and malicious traffic based on its content or behavior. Therefore, a firewall is vulnerable to flooding attacks that exploit its limited resources. Phishing is an attack technique that involves sending fraudulent emails or messages that appear to come from legitimate sources, such as banks, government agencies, online services, etc., in order to trick recipients into revealing their personal or financial information, such as passwords, credit card numbers, bank account details, etc., or into clicking on malicious links or attachments that can infect their systems with malware or ransomware. Phishing does not exploit an inherent security weakness in an Internet firewall, but rather exploits human psychology and social engineering techniques. A firewall cannot prevent phishing emails or messages from reaching their intended targets, unless they contain some identifiable features that can be filtered out by the firewall rules. However, a firewall cannot detect or prevent users from responding to phishing emails or messages or from opening malicious links or attachments. Using a dictionary attack of encrypted passwords is an attack technique that involves trying to guess or crack passwords by using a list of common or likely passwords or by using a brute-force method that tries all possible combinations of characters. This type of attack does not exploit an inherent security weakness in an Internet firewall, but rather exploits weak or poorly chosen passwords or weak encryption algorithms. A firewall cannot prevent a dictionary attack of encrypted passwords, unless it has some mechanisms to detect and block repeated or suspicious login attempts or to enforce strong password policies. However, a firewall cannot protect passwords from being stolen or intercepted by other means, such as phishing, malware, keylogging, etc. Intercepting packets and viewing passwords is an attack technique that involves capturing and analyzing network traffic that contains sensitive information, such as passwords, credit card numbers, bank account details, etc., in order to use them for malicious purposes. This type of attack does not exploit an inherent security weakness in an Internet firewall, but rather exploits insecure or unencrypted network communication protocols or channels. A firewall cannot prevent packets from being intercepted and viewed by unauthorized parties, unless it has some mechanisms to encrypt or obfuscate the network traffic or to authenticate the source and destination of the traffic. However, a firewall cannot protect packets from being modified or tampered with by other means, such as man-in-the-middle attacks, replay attacks, etc. References: ISACA CISA Review Manual 27th Edition, page 300

The most useful tool for determining whether the goals of IT are aligned with the organization’s goals is a balanced scorecard. A balanced scorecard is a strategic managementsystem that translates an organization’s vision and mission into a set of objectives and measures across four perspectives: financial, customer, internal process, and learning and growth. A balanced scorecard helps align IT goals with organizational goals by linking them to a common strategy map that shows how IT contributes to value creation and performance improvement in each perspective. A balanced scorecard also helps monitor and evaluate IT performance against predefined targets and indicators.

Enterprise dashboard, enterprise architecture (EA), and key performance indicators (KPIs) are not the most useful tools for determining whether the goals of IT are aligned with the organization’s goals. These tools may help communicate, design, or measure IT goals or activities, but they do not provide a comprehensive framework for aligning IT goals with organizational goals across multiple dimensions.

The IS auditor’s most important course of action after finding that several similar incidents were logged during the audit period is to determine if a root cause analysis was conducted. A root cause analysis is a systematic process that identifies the underlying causes of system failures or incidents. A root cause analysis can help to prevent recurrence of similar incidents, improve system performance and reliability, and enhance incident management processes. The IS auditor should evaluate whether a root cause analysis was performed for each incident, whether it was timely and thorough, and whether it resulted in effective corrective actions.

 The project manager should be accountable for managing the risks to project benefits. Project benefits are the expected outcomes or value that a project delivers to its stakeholders, such as improved efficiency, quality, customer satisfaction, or revenue. Project risks are uncertain events or conditions that may affect the project objectives, scope, budget, schedule, or quality. The project manager is responsible for identifying, analyzing, prioritizing, responding to, and monitoring project risks throughout the project life cycle. The other options are not accountable for managing project risks, as they have different roles and responsibilities. The enterprise risk manager is responsible foroverseeing the organization’s overall risk management framework and strategy, but not for managing specific project risks. The project sponsor is responsible for initiating, approving, and supporting the project, but not for managing project risks. The information security officer is responsible for ensuring that the project complies with the organization’s information security policies and standards, but not for managing project risks. References: CISA Review Manual (Digital Version), Chapter 3, Section 3.3

The first course of action that the auditor should recommend after finding that several employees are spending an excessive amount of time using social media sites for personal reasons is to implement policies addressing acceptable usage of social media during working hours. Policies can help define the scope, purpose, rules, and expectations of using social media in the workplace, both for personal and professional reasons. Policies can also specify the consequences of violating the policies, such as disciplinary actions or termination. Policies can help deter employees from misusing social media at work, which could affect their productivity, performance, or security. Policies can also help protect the organization from legal liabilities or reputational damages that could arise from inappropriate or unlawful employee behavior on social media. 

The expected costs for recovering the business would be used when performing a business impact analysis (BIA). A BIA is a process of identifying and evaluating the potential effects ofdisruptions to critical business functions or processes. A BIA helps to determine the recovery priorities, strategies, and resources needed to resume normal operations after a disruption. One of the key outputs of a BIA is an estimate of the financial losses or costs associated with different types of disruptions, such as lost revenue, increased expenses, contractual penalties, or regulatory fines.

 The primary concern when negotiating a contract for a hot site is the availability of the site in the event of multiple disaster declarations. A hot site is a fully equipped alternative facility that can be used to resume business operations in the event of a disaster. However, if multiple clients of the hot site provider declare a disaster at the same time, there may be a shortage of resources or capacity to accommodate all of them. Therefore, the contract should specify the terms and conditions for ensuring the availability and priority of the hot site for the organization. The other options are not as important as availability, as they do not affect the ability to use the hot site in a disaster situation. Coordination with the site staff in the event of multiple disaster declarations is a logistical issue that can be resolved by communication and planning. Reciprocal agreements with other organizations are alternative arrangements that can be used to share resources or facilities in a disaster, but they may not be as reliable or suitable as a hot site. Complete testing of the recovery plan is a good practice that can help validate and improve the effectiveness of the recovery plan, but it is not a concern for negotiating a contract for a hot site. References: CISA Review Manual (Digital Version), Chapter 4, Section 4.2.3

Implementing business rules to validate employee data entry is the best way to reduce the likelihood of future occurrences of poor data quality that cause customer complaints about receiving different items from what they ordered on the organization’s website. Business rules are logical statements that define the conditions and actions for data validation, such as checking for data completeness, accuracy, consistency, and integrity. Assigning responsibility for improving data quality, investing in additional employee training for data entry, and outsourcing data cleansing activities to reliable third parties are also possible ways to improve data quality, but they are not as effective as implementing business rules to validate employee data entry. References: CISA Review Manual (Digital Version), Chapter 4, Section 4.3.1

The best indicator of whether a PIR performed by the PMO was effective is whether project outcomes have been realized. Project outcomes are the benefits or value that a project delivers to its stakeholders, such as improved efficiency, quality, customer satisfaction, or revenue. A PIR should evaluate whether project outcomes have been achieved in accordance with project objectives, scope, budget, and schedule. The other options are not as good as project outcomes in determining the effectiveness of a PIR. Lessons learned are valuable inputs for improving future projects, but they do not measure whether project outcomes have been realized. Management approval of the PIR report is a sign of acceptance and support for the PIR findings and recommendations, but it does not reflect whether project outcomes have been achieved. The review performed by an external provider is a way of ensuring objectivity and independence for the PIR, but it does not guarantee whether project outcomes have been realized. References: CISA Review Manual (Digital Version), Chapter 3, Section 3.3

The best method to prevent wire transfer fraud by bank employees is system-enforced dual control. System-enforced dual control is a segregation of duties control that requires two or more individuals to perform or authorize a transaction or activity using a system that enforces this requirement. System-enforced dual control can prevent wire transfer fraud by requiring independent verification and approval of payment requests, amounts, and recipients by different bank employees using a system that does not allow any single employee to complete the transaction alone. The other options are not as effective as system-enforced dual control in preventing wire transfer fraud, as they do not involve independent checks or approvals using a system. Independent reconciliation is a detective control that can help compare and confirm payment records with bank statements, but it does not prevent wire transfer fraud from occurring. Re-keying of wire dollar amounts is an input control that can help detect any errors or discrepancies in payment amounts, but it does not prevent wire transfer fraud from occurring. Two-factor authentication control is an access control that can help verify the identity and authorization of bank employees, but it does not prevent wire transfer fraud from occurring. References: CISA Review Manual (DigitalVersion), Chapter 3, Section 3.2

 Configuring each authentication server as belonging to a cluster of authentication servers is the best way to minimize performance degradation of servers used to authenticate users of an e-commerce website. A cluster is a group of servers that work together to provide high availability, load balancing, and fault tolerance. If one server fails or becomes overloaded, another server in the cluster can take over its workload without disrupting the service. A single server as a primary authentication server and a second server as a secondary authentication server is not as effective as a cluster, because the secondary server is only used when the primary server fails, which means it is idle most of the time and does not improve performance. Configuring each authentication server and ensuring that each disk of its RAID is attached to the primary controller does not address the issue of performance degradation, but rather the issue of data redundancy and reliability. RAID (redundant array of independent disks) is a technology that combines multiple disks into a logical unit that can tolerate disk failures and improve data access speed. Configuring each authentication server and ensuring that the disks of each server form part of a duplex does not address the issue of performance degradation, but rather the issue of data backup and recovery. A duplex is a pair of disks that store identical copies of data, so that if one disk fails, the other disk can be used to restore the data. References: ISACA CISA Review Manual 27th Edition, page 310

Reviewing and evaluating application test cases is the most effective use of an IS auditor’s time during the evaluation of controls over a major application development project. Application test cases are designed to verify that the application meets the functional and non-functional requirements and specifications. They also help to identify and correct any errors, defects, or vulnerabilities in the application before it is deployed. By reviewing and evaluating the test cases, the IS auditor can assess the quality, reliability, security, and performance of the application and provide recommendations for improvement. 

The primary benefit of using a dry-pipe fire-suppression system rather than a wet-pipe system is that a dry-pipe system has a decreased risk of leakage, as the pipes are filled with pressurized air or nitrogen instead of water until the system is activated. A wet-pipe system has a higher risk of leakage, corrosion, and freezing. A dry-pipe system is not more effective at suppressing flames, as it uses the same water-based suppressant as a wet-pipe system. A dry-pipe system does not allow more time to abort release of the suppressant, as it has a delay of only a few seconds before the water is released. A dry-pipe system does not disperse dry chemical suppressants exclusively, as it uses water as the primary suppressant. References: CISA Review Manual (Digital Version), Chapter 5, Section 5.2.3

The first step in addressing a vulnerability is to evaluate the associated risk, which involves assessing the likelihood and impact of a potential exploit. Based on the risk assessment, the appropriate mitigation strategy can be determined, such as implementing a new system, addingfirewalls, or decommissioning the server. References: ISACA CISA Review Manual 27th Edition, page 280

The IS auditor’s first course of action should be to verify the results of the critical automatic calculations made by the system to determine the validity of user concerns. This is because the IS auditor needs to obtain sufficient and appropriate audit evidence to support the audit findings and conclusions. By verifying the results, the IS auditor can assess whether there are any errors or discrepancies in the system’s calculations that could affect the accuracy and reliability of the financial data. The IS auditor can use various techniques to verify the results, such as re-performing the calculations, comparing them with expected values, or tracing them to source documents. 

The best recommendation to address the risk of privileged application accounts with passwords set to never expire in a 24/7 processing environment is to introduce database access monitoring into the environment. Database access monitoring is a security control that tracks and records all activities and transactions performed on a database, especially by privileged users or accounts. Database access monitoring can help address the risk of privileged application accounts with passwords set to never expire by detecting and alerting any unauthorized or abnormal access or actions on the database. The other options are not as effective as database access monitoring in addressing the risk, as they may cause disruption to the business or violate the access management policy. Modifying applications to no longer require direct access to the database is a complex and costly solution that may affect the functionality or performance of the applications, and it may not be feasible or practical in a 24/7 processing environment. Modifying the access management policy to make allowances for application accounts is a risky solution that may create exceptions or loopholes in the policy, and it may not comply with the best practices or standards for password management. Scheduling downtime to implement password changes is a disruptive solution that may affect the availability or continuity of the systems or applications, and it may not be acceptable or possible in a 24/7 processing environment. References: CISA Review Manual (Digital Version), Chapter 5, Section 5.2.4

 An IT balanced scorecard is a strategic management tool that aligns IT objectives with business goals and measures the performance of IT processes using key performance indicators (KPIs). It is the most effective means of monitoring governance of enterprise IT, which is the process of ensuring that IT supports the organization’s strategy and objectives. Governance of enterprise IT covers aspects such as IT value delivery, IT risk management, IT resource management, and IT performance measurement. An IT balanced scorecard can help monitor these aspects and provide feedback to improve IT governance. References: ISACA Frameworks: Blueprints for Success, CISA Review Manual (Digital Version)

 The primary reason for an IS auditor to conduct post-implementation reviews is to determine whether project objectives in the business case have been achieved. A post-implementation review is an audit activity that evaluates whether a project has delivered its expected outcomes or benefits in accordance with its objectives, scope, budget, and schedule. A business case is a document that defines and justifies the need, value, and feasibility of a project. A post-implementation review can help assess whether project objectives in the business case have been achieved by comparing actual results with planned expectations and identifying any gaps or deviations. The other options are not primary reasons for conducting post-implementation reviews, as they do not measure whether project objectives in the business case have been achieved. Ensuring key stakeholder sign-off has been obtained is a project closure activity that confirms that all project deliverables have been completed and accepted by key stakeholders, but it does not evaluate whether project objectives in the business case have been achieved. Aligning project objectives with business needs is a project initiation activity that ensures that the project is aligned with the organization’s strategy, goals, and priorities, but it does not evaluate whether project objectives in the business case have been achieved. Documenting lessons learned to improve future project delivery is a project learning activity that captures and shares the knowledge, experience, and feedback gained from the project, but it does not evaluate whether project objectives in the business case have been achieved. References: CISA Review Manual (Digital Version), Chapter 3, Section 3.3

Residual risk from the findings of previous audits should be the primary basis for prioritizing follow-up audits, because it reflects the level of exposure and potential impact that remains after management has implemented corrective actions or accepted the risk. Follow-up audits should focus on verifying whether the residual risk is within acceptable levels and whether the corrective actions are effective and sustainable. Audit cycle defined in the audit plan, complexity of management’s action plans, and recommendation from executive managementare not valid criteria for prioritizingfollow-up audits,because they do not consider the residual risk from previous audits. References: CISA Review Manual (Digital Version), Chapter 2, Section 2.4.3

Data loss can occur due to various reasons, such as accidental deletion, hardware failure, malware infection, theft, or unauthorized access. Data classification procedures can help to identify and protect sensitive data, but they are not sufficient to prevent data loss. The most effective way to protect against data loss is to conduct periodic security awareness training for employees, which can educate them on the importance of data security, the best practices for data handling and storage, and the common threats and risks to data. 

 The auditor’s best action when IT management provides suitable evidence for a control that had been concluded as ineffective is to re-perform the audit before changing the conclusion. This means that the auditor should verify the validity, completeness, and timeliness of the evidence provided by IT management and test the effectiveness of the new control in meeting the audit objectives. The auditor should not change the conclusion based on evidence provided by IT management without re-performing the audit, as this could compromise the auditor’s independence and objectivity. The auditor should also not explain to IT management that the new control will be evaluated during follow-up or add comments about the action taken by IT management in the report, as these actions do not address the original audit finding. References: CISA Review Manual, 27thEdition, page 439

 The first course of action when a data breach has occurred due to malware is to quarantine the impacted systems. This means isolating the infected systems from the rest of the network and preventing any further communication or data transfer with them. This can help contain the spread of the malware, limit the damage and exposure of sensitive data, and facilitate the investigation and remediation of the incident. Quarantining the impacted systems can also help preserve the evidence and logs that may be needed for forensic analysis or legal action.

The most important thing for the auditor to confirm when sourcing the population data for testing accounts payable controls by performing data analytics is that the data is taken directly from the system. Taking the data directly from the system can help ensure that the data is authentic, complete, and accurate, and that it has not been manipulated or modified by any intermediary sources or processes. The other options are not as important as taking the data directly from the system, as they do not affect the validity or reliability of the data. There is no privacy information in the data is a privacy concern that can help protect the confidentiality and integrity of personal or sensitive data, but it does not affect the accuracy or completeness of the data. The data can be obtained in a timely manner is a logistical concern that can help facilitate the efficiency and effectiveness of the data analytics process, but it does not affect the authenticity or accuracy of the data. The data analysis tools have been recently updated is a technical concern that can helpenhance the functionality and performance of the data analytics tools, but it does not affect the validity or reliability of the data. References: CISA Review Manual (Digital Version), Chapter 3, Section 3.2

Allowing only corporate IM solutions is the best control to mitigate the malware risk associated with an IM system, because it can prevent unauthorized or malicious IM applications from accessing the network and infecting the system with malware. Corporate IM solutions can also enforce security policies and standards, such as encryption, authentication, and logging, to protect the IM system from malware attacks. Blocking attachments in IM, blocking external IMtraffic, and encrypting IM traffic are also possible controls to mitigate the malware risk, but they are not as effective as allowing only corporate IM solutions. References: CISA Review Manual (Digital Version), Chapter 5, Section 5.4.4

The most effective control for protecting the confidentiality and integrity of data stored unencrypted on virtual machines is to monitor access to stored images and snapshots of virtual machines. Images and snapshots are copies of virtual machines that can be used for backup, restoration, or cloning purposes. If data stored on virtual machines are unencrypted, they may be exposed or compromised if unauthorized or malicious users access or copy the images or snapshots. Therefore, monitoring access to stored images and snapshots can help detect and prevent any unauthorized or suspicious activities, and provide audit trails for accountability and investigation.

Restricting access to images and snapshots of virtual machines, limiting creation of virtual machine images and snapshots, and reviewing logical access controls on virtual machines regularly are not the most effective controls for protecting the confidentiality and integrity of data stored unencrypted on virtual machines. These controls may help reduce the risk or impact of data exposure or compromise, but they do not provide sufficient visibility or assurance of data protection. Restricting access to images and snapshots may not prevent authorized users from abusing their privileges or credentials. Limiting creation of virtual machine images and snapshots may not address the existing copies that may contain sensitive data. Reviewing logical access controls on virtual machines regularly may not reflect the actual access activities on images and snapshots.

Reviewing input and output control reports to verify the accuracy of the system decisions is the most important procedure for the IS auditor to perform during the post-implementation review of intelligent-agent software for granting loans to customers, because it can help identify any errors or anomalies in the system logic or data that may affect the quality and reliability of the system outcomes. Reviewing systemand error logs, signed approvals, and systemdocumentation are also important procedures, but they are not as critical as verifying the accuracy of the system decisions. References: CISA Review Manual (Digital Version), Chapter 4, Section 4.2.21

The best recommendation to mitigate the risk of data leakage from lost or stolen devices that contain confidential data is to configure them to auto-wipe after multiple failed access attempts, as this would prevent unauthorized access and erase sensitive information from the device. Requiring employees to attend security awareness training, password protecting critical data files, or enabling device auto-lockfunction are also good practices, but they may not be sufficient oreffective in preventing data leakage from lost or stolen devices. References: CISA Review Manual (Digital Version), Chapter 5, Section 5.3

A disaster recovery plan (DRP) is a set of procedures and resources that enable an organization to restore its critical operations, data, and applications in the event of a disaster1. A DRP should be aligned with the organization’s business continuity plan (BCP), which defines the strategies and objectives for maintaining business functions during and after a disaster1.

To ensure that a DRP is effective, it should betested regularly and thoroughly to identify and resolve any issues or gaps that might hinder itsexecution2345. Testing a DRP can help evaluate its feasibility, validity, reliability, and compatibility with the organization’s environment and needs4. Testing can also help prepare the staff, stakeholders, and vendors involved in the DRP for their roles and responsibilities during a disaster3.

There are different methods and levels of testing a DRP, depending on the scope, complexity, and objectives of the test4. Some of the common testing methods are:

Walkthrough testing: This is a step-by-step review of the DRP by the disaster recovery team and relevant stakeholders. It aims to verify the completeness and accuracy of the plan, as well as to clarify any doubts or questions among the participants45.

Simulation testing: This is a mock exercise of the DRP in a simulated disaster scenario. It aims to assess the readiness and effectiveness of the plan, as well as to identify any challenges or weaknesses that might arise during a real disaster45.

Checklist testing: This is a verification of the availability and functionality of the resources and equipment required for the DRP. It aims toensure that the backup systems, data, anddocumentation are accessible and up-to-date45.

Full interruption testing: This is the most realistic and rigorous method of testing a DRP. It involves shutting down the primary site and activating the backup site for a certain period of time. It aims to measure the actual impact andperformance of the DRP under real conditions45.

Parallel testing: This is a less disruptive method of testing a DRP. It involves running the backup site in parallel with the primary site without affecting the normal operations. It aims to compare and validate the results and outputs of both sites45.

Amongthese methods, full interruption testing would best demonstrate that an effectiveDRP is in place, as it provides the most accurate and comprehensive evaluation ofthe plan’s capabilities and limitations4. Full interruption testing can reveal any hidden or unforeseen issues or risks that might affect the recovery process, such as data loss, system failure, compatibility problems, or human errors4. Full interruption testing can also verify that the backup site can support the critical operations and services ofthe organization without compromising its quality or security4.

However, full interruption testing also has some drawbacks, such as being costly, time-consuming, risky, and disruptive to the normaloperations4. Therefore, it should be planned carefullyand conducted periodically with proper coordination and communication among all parties involved4.

The other options are not as effective as full interruption testing in demonstrating that an effective DRP is in place. Frequent testing of backups is only one aspect of checklist testing, which does not cover other components or scenarios of the DRP4. Annual walk-through testing is only atheoretical review of the DRP, which does not test its practical implementation or outcomes4. Periodic risk assessment is only a preparatory step for developing or updating the DRP, which does not test its functionality or performance4.

 IT governance is a framework that defines the roles, responsibilities, and processes for aligning IT strategy with business strategy. The board of directors of an organization is ultimately accountable for IT governance and has the authority to approve the IT strategy. The board of directors does not need to address technical IT issues, be informed of all IT initiatives, or have an IT strategy committee, as these tasks can be delegated to other stakeholders or committees within the organization.

Controls to minimize risk and maximize value for the IT portfolio should be the most important consideration when conducting a review of IT portfolio management, because they ensure that the IT portfolio aligns with the business strategy, objectives, and priorities, and that the IT investments deliver optimal benefits and outcomes. Assignment of responsibility for each project to an IT team member, adherence to best practice and industry approved methodologies, and frequency of meetings where the business discusses the IT portfolio are also relevant aspects of IT portfolio management, but they are not asimportant as controls to minimize risk and maximize value. References: CISA Review Manual (Digital Version),Chapter 1, Section 1.2.3

 The IS auditor’s best course of action in this situation is to determine whether the alternative controls sufficiently mitigate the risk. Alternative controls are different from those originally discussed and agreed with the audit function, but they may still achieve the same objective of addressing the audit issue or reducing the risk to an acceptable level. The IS auditor should evaluate whether the alternative controls are appropriate, effective, and sustainable before closing the audit finding or escalating it to senior management. The other options are not appropriate for resolving this situation, as they do not consider whether the alternative controls are adequate or reasonable. Re-prioritizing the original issue as high risk and escalating to senior management is a drastic step that may undermine the relationship between the auditor and management, and it should be done only after exhausting other means of resolving the issue. Scheduling a follow-up audit in the next audit cycle is unnecessary, as follow-up activities should be performed as soon as possible after management has implemented corrective actions. Postponing follow-up activities and escalating the alternative controls to senior audit management is premature, as follow-up activities should be completed before reporting any findings or recommendations to senior audit management. References: CISA Review Manual (Digital Version), Chapter 2, Section 2.4

 An employee is induced to reveal confidential IP addresses and passwords by answering questions over the phone. This is a social engineering attack method that exploits the trust or curiosity of the employee to obtain sensitive information that can be used to access or compromise the network. According to the web search results, social engineering is a technique that uses psychological manipulationto trick users into making security mistakes or giving away sensitive information1. Phishing, whaling, baiting, and pretexting are some of the common forms of social engineering attacks2. Social engineering attacks are often more effective and profitable than purely technical attacks, as they rely on human error rather than system vulnerabilities

The best document for an IS auditor to use in detecting a weakness in segregation of duties is a process flowchart. A process flowchart is a diagram that illustrates the sequence of steps, activities, tasks, or decisions involved in a business process. A process flowchart can help detect a weakness in segregation of duties by showing who performs what actions or roles in a process, and whether there is any overlap or conflict of interest among them. The other options are not as useful as a process flowchart in detecting a weakness in segregation of duties, as they do not show who performs what actions or roles in a process. A system flowchart is a diagram that illustrates the components, functions, interactions, or logic of an information system. A data flow diagram is a diagram that illustrates how data flows from sources to destinations through processes, stores, or external entities. An entity-relationship diagram is a diagram that illustrates how entities (such as tables) are related to each other through attributes (such as keys) in a database. References: CISA ReviewManual (Digital Version), Chapter 3, Section 3.2

 Information security policies are high-level statements that define the organization’s approach to protecting its information assets from threats and risks. They should be based primarily on a risk management process, which is a systematic method of identifying, analyzing, evaluating, treating, and monitoring information security risks. A risk management process can help ensure that the policies are aligned with the organization’s risk appetite, business objectives, legal and regulatory requirements, and stakeholder expectations. An information security framework is a set of standards, guidelines, and best practices that provide a structure for implementing information security policies. It can support the risk management process, but it is not the primary basis for defining the policies. Past information security incidents and industry best practices can also provide valuable inputs for defining the policies, but they are not sufficient to address the organization’s specific context and needs. References: Insights and Expertise, CISA Review Manual (Digital Version)

The most effective way to maintain network integrity when using mobile devices is to implement network access control. Network access control is a security control that regulates and restricts access to network resources based on predefined policies and criteria, such as device type, identity, location, or security posture. Network access control can help maintain network integrity when using mobile devices by preventing unauthorized or compromised devices from accessing or affecting network systems or data. The other options are not as effective as network access control in maintaining network integrity when using mobile devices, as they do not address all aspects of network access or security. Implementing outbound firewall rules is a security control that filters and blocks network traffic based on source, destination, protocol, or port, but it does not regulate or restrict network access based on device characteristics or conditions. Performing network reviews is a monitoring activity that evaluates and reports on the performance, availability, or security of network resources, but it does not regulate or restrict network access based on device characteristics or conditions. Reviewing access control lists is a verification activity that validates and confirms the access rights and privileges of network users or devices, but it does not regulate or restrict network access based on device characteristics or conditions. References: CISA Review Manual (Digital Version), Chapter 5, Section 5.2.2

The most effective way to minimize downtime during system conversions is to use a parallel run. A parallel run is a method of system conversion where both the old and new systems operate simultaneously for a period of time until the new system is verified to be functioning correctly. Thisreduces the risk of errors, data loss, or system failure during conversion and allows for a smooth transition from one system to another. References: CISA Review Manual, 27th Edition, page 467

 The most important thing for an IS auditor to examine when reviewing an organization’s privacy policy is its legitimate purpose for collecting personal data. A legitimate purpose is a clear and specific reason for collecting personal data that is necessary for the organization’s business operations or legal obligations, and that respects the rights and interests of the data subjects. A legitimate purpose is the basis for establishing a lawful and fair processing of personal data, and it should be communicated to the data subjects in the privacy policy. The other options are not as important as the legitimate purpose in reviewing the privacy policy. Explicit permission from regulators to collect personal data is not always required, as there may be other lawful bases for data collection, such as consent, contract, or public interest. Sharing of personal information with third-party service providers is not prohibited, as long as there are adequate safeguards and agreements in place to protect the data. The encryption mechanism selected by the organization for protecting personal data is a technical control that can enhance data security, but it does not determine the legality or fairness of data collection. References: CISA Review Manual (Digital Version), Chapter 5, Section 5.3.2

A post-implementation review (PIR) is an assessment conducted at the end of a project cycle to determine if the project was indeed successful and to identify any existing flaws in the project1. One of the main objectives of a PIR isto evaluate the outcome and functional value of a project1. Therefore, an IS auditor should be most concerned with whether the system meets the intended requirements and delivers the expected benefits to the stakeholders. A system that does not have a maintenance plan is a major risk, as it may not be able to cope with changing needs, fix errors, or prevent security breaches. A maintenance planis essential for ensuring the system’s reliability, availability, and performance in the long term2.

The other options are less critical for a PIR, as they are more related to the project management aspects than the system quality aspects. The system may contain several minor defects that do not affect its functionality or usability, and these can be resolved in future updates. The system deployment may be delayed by three weeks due to unforeseen circumstances or dependencies, but this does not necessarily mean that the system is faulty or ineffective. The system may be over budget by 15% due to various factors such as scope creep, resource constraints, or market fluctuations, but this does not imply that the system is not valuable or beneficial.

Business processes should be the primary focus of an IS auditor when developing a risk-based IS audit program, because they represent the core activities and functions of the organization that support its objectives and goals. Business processes also involve the use of IT resources and systems that may pose risks to the organization’s performance and compliance. A risk-based IS audit program should identify and assess the risks associated with the business processes and determine the appropriate audit scope and procedures to provide assurance on their effectiveness and efficiency. Portfolio management, business plans, and IT strategic plans are also relevant factors for developing a risk-based IS audit program, but they are not as important as business processes. References: CISA Review Manual (Digital Version), Chapter 2, Section 2.2.1

The best test to provide assurance that a health care organization is handling patient data appropriately is compliance with local laws and regulations, as these are the primary sources of authority and obligation for data protection and privacy. Compliance with action plans, industry standards, or organizational policies and procedures are also important, but they may not cover all the legal requirements or reflect the currentbest practices for handling patient data. References: CISA Review Manual (Digital Version), Chapter 2, Section 2.3

If an IS audit reveals that an organization is not proactively addressing known vulnerabilities, the IS auditor should recommend that the organization assess the security risks to the business first, as this would help to prioritize the vulnerabilities based on their impact and likelihood, and determine the appropriate mitigation strategies. Verifying the disaster recovery plan (DRP) has been tested, ensuring the intrusion prevention system (IPS) is effective, and confirming the incident response team understands the issue are important steps, but they are not as urgent as assessing the security risks to the business. References: CISA Review Manual (Digital Version), Chapter 5, Section 5.6

 The most important thing to include in forensic data collection and preservation procedures is preserving data integrity. Data integrity is the property that ensures that data is accurate, complete, and consistent throughout its lifecycle. Preserving data integrity is essential for forensic data collection and preservation procedures because it ensures that the data can be used as valid and reliable evidence in legal proceedings or investigations. Preserving data integrity can be achieved by using methods such as hashing, checksums, digital signatures, write blockers, tamper-evident seals, or timestamps. The other options are not as important as preserving data integrity in forensic data collection and preservation procedures, as they do not affect the validity or reliability of the data. Assuring the physical security of devices is a security measure that protects devices from unauthorized access, theft, damage, or destruction, but it does not ensure that the data on the devices is accurate, complete, and consistent. Maintaining chain of custody is a documentation technique that records and tracks the handling and transfer of devices or data among different parties involved in forensic activities, but it does not ensure that the data on the devices is accurate, complete, and consistent. Determining tools to be used is a planning activity that selects and prepares the appropriate tools for forensic data collection and preservation procedures, but it does not ensure that the data collected and preserved by the tools is accurate, complete, and consistent. References: CISA Review Manual (Digital Version), Chapter 5, Section 5.4

Application level firewalls are the best control to prevent the transfer of files to external parties through instant messaging (IM) applications, because they can inspect and filter network traffic based on application-specific protocols and commands, such as IM file transfer commands. Application level firewalls can block or allow IM file transfers based on predefined rules or policies. File level encryption, file transfer protocol (FTP), and instant messaging policy are not effective controls to prevent IM file transfers, because they donot restrict or monitor IM network traffic. References: CISA Review Manual (Digital Version), Chapter 5, Section 5.4.1

The primary role of an audit reviewer with regard to evidence is to ensure that evidence is sufficient to support audit conclusions. Evidence is the information obtained by the auditor to provide a reasonable basis for the audit opinion or findings. Evidence should be sufficient, reliable, relevant, and useful to support the audit objectives and criteria. The audit reviewer should evaluate the quality and quantity of evidence collected by the auditor and determine if it is adequate to draw valid conclusions and recommendations. Ensuring unauthorized individuals do not tamper with evidence after it has been captured is a role of the auditor, not the audit reviewer. The auditor is responsible for safeguarding the evidence from loss, damage, or alteration during the audit process. The auditor should also document the source, date, and method of obtaining the evidence, as well as any limitations or restrictions on its use or disclosure. Ensuring appropriate statistical sampling methods were used is a role of the auditor, not the audit reviewer. The auditor is responsible for selecting an appropriate sampling method and technique that can provide sufficient evidence to achieve the audit objectives and criteria. The auditor should also document the sampling plan, population, sample size, selection method, evaluation method, and results. Ensuring evidence is labeled to show it was obtained from an approved source is a role of the auditor, not the audit reviewer. The auditor is responsible for labeling the evidence to indicate its origin, nature, and ownership. The auditor should also ensure that the evidence is obtained from reliable and credible sources that can be verified and corroborated. References: ISACA CISA Review Manual 27th Edition, page 295

The IS auditor should inform audit management of the earlier involvement in designing the application. This is to ensure that there is no conflict of interest or bias that may affect the objectivity or independence of the audit. Audit management can then decide whether to assign a different auditor or to proceed with the same auditor with appropriate safeguards. The other options are not appropriate for the IS auditor to do in this situation. Refusing the assignment to avoid conflict of interest is an extreme measure that may not be necessary or feasible, especially if there are no other qualified auditors available. Using the knowledge of the application to carry out the audit is risky, as it may lead to overlooking or ignoring potential issues or errors in the application. Modifying the scope of the audit is not advisable, as it may compromise the quality or completeness of the audit. References: CISA Review Manual (Digital Version), Chapter 2, Section 2.1

 Version control is a process of managing changes to an application or a document. It ensures that only the latest approved version of the application is used by end-users, which reduces the risk of errors, inconsistencies, and unauthorized modifications. Version control also allows tracking the history of changes and restoring previous versions if needed. 

 Secure coding practices are the best way to prevent cross-site scripting (XSS) attacks, because they can ensure that the web application validates and sanitizes user input and output data to prevent malicious scripts from being executed on the web browser. XSS attacks are a type of web application vulnerability that exploit the lack of input validation or output encoding in webpages that accept user input or display dynamic content. Application firewall policy settings, a three-tier web architecture, and use of common industry frameworks are not effective controlsto prevent XSS attacks, because they do not address the root cause of the vulnerability in the web application code. References: CISA Review Manual (Digital Version), Chapter 5, Section 5.4.2

 A post-implementation review is a process of evaluating the outcome and benefits of a project or a system after it has been implemented. The main purpose of a post-implementation review is to determine to what extent the business requirements are being met by the new system. Therefore, the most likely aspect to be assessed is the results of line processing, which refers to the actual performance and functionality of the system in the operational environment.

The primary area of focus when an organization decides to outsource technical support for its external customers is to align service level agreements (SLAs) with current needs. SLAs are contracts that define the scope, quality, and expectations of the services provided by the vendor, as well as the remedies or penalties for non-compliance. SLAs are essential for ensuring that the outsourced technical support meets the customer’s requirements and satisfaction, as well as the organization’s objectives andstandards. By aligning SLAs with current needs, the organization can specify the key performance indicators (KPIs), metrics, and targets that reflect the desired outcomes and value of the technical support. This can also help to monitor and evaluate the vendor’s performance, identify gaps or issues, and implement corrective actions or improvements.

 The first thing that should be done when an intrusion into an organization network is detected is to identify nodes that have been compromised. Identifying nodes that have been compromised is a critical step in responding to an intrusion, as it helps determine the scope, impact, and source of the attack, and enables the implementation of appropriate containment and recovery measures. The other options are not the first things that should be done when an intrusion into an organization network is detected, as they may be premature or ineffective without identifying nodes that have been compromised. Blocking all compromised network nodes is a containment measure that can help isolate and prevent the spread of the attack, but it may not be possible or feasible without identifying nodes that have been compromised. Contacting law enforcement is a reporting measure that can help seek external assistance and comply with legal obligations, but it may not be necessary or appropriate without identifying nodes that have been compromised. Notifying senior management is a communication measure that can help inform and escalate the incident, but it may not be urgent or accurate without identifying nodes that have been compromised. References: CISA Review Manual (Digital Version), Chapter 4, Section 4.2.2

Moving validation controls from the server side into the browser would most likely increase the risk of a successful attack by structured query language (SQL) injection. SQL injection is a technique that exploits a security vulnerability in an application’s database layer by inserting malicious SQL statements into user input fields. Validation controls are used to check and filter user input before sending it to the database. If these controls are moved to the browser, they can be easily bypassed or modified by an attacker, who can then execute arbitrary SQL commands on the database. References: CISA Review Manual, 27th Edition, page 361

 The decision to accept an IT control risk related to data quality should be the responsibility of the business owner. The business owner is the person who has the authority and accountability for the business process that relies on the data quality. The business owner should understand the impact of data quality issues on the business objectives, performance, and compliance. The business owner should also be involved in defining the data quality requirements, assessing the data quality risks, and implementing the data quality controls or mitigation strategies.

 The primary basis for selecting which IS audits to perform in the coming year is the organizational risk assessment. An organizational risk assessment is a formal process for identifying, evaluating, and controlling risks that may affect the achievement of the organization’sgoals and objectives3. An organizational risk assessment can help IS auditors prioritize and plan their audit activities based on the level of risk exposure and impact of each area or process within the organization. An organizational risk assessment can also help IS auditors align their audit objectives and criteria with the organization’s strategy and performance indicators. Senior management’s request, prior year’s audit findings, and previous audit coverage and scope are also possible bases for selecting which IS audits to perform in the coming year, but not as primary as the organizational risk assessment. These factors are more secondary or supplementary sources of information that can help IS auditors refine or adjust their audit plan based on specific needs or issues identified by management or previous audits. However, thesefactors may not reflect the current or emerging risks that may affect the organization’s operations or performance. References: ISACA CISA Review Manual 27th Edition, page 295

 The most important thing for the organization to ensure when reducing the actual retention period for media containing completed low-value transactions is that the retention period complies with data owner responsibilities. Data owners are accountable for the quality, security, and availability of the data under their control. They are also responsible for defining and enforcing data retention policies that comply with legal, regulatory, contractual, and business requirements. Data owners should be consulted and involved in any decision that affects the retention period of their data, as they are ultimately liable for any consequences of data loss or breach.

The policy includes a strong risk-based approach, the retention period allows for review during the year-end audit, and the total transaction amount has no impact on financial reporting are not the most important things for the organization to ensure when reducing the actual retention period for media containing completed low-value transactions. These are possible factors or benefits that may influence or justify the decision, but they do not override or replace the data owner responsibilities.

The answer A is correct because the greatest concern for an IS auditor when a data owner assigns an incorrect classification level to data is that controls to adequately safeguard the data may not be applied. Data classification is the process of categorizing data assets based on their information sensitivity and business impact. Data classification helps organizations to identify, protect, and manage their data according to their value and risk. Data owners are the individuals or entities who have the authority and responsibility to define, classify, and control the access and use of their data.

Data classification typically involves assigning labels or tags to data assets, such as public, internal, confidential, or restricted. These labels indicate the level of protection and handling required for the data. Based on the data classification, organizations can implement appropriate controls to safeguard the data, such as encryption, access control lists, audit logs, backup policies, etc. These controls help to prevent unauthorized access, disclosure, modification, or loss of data, and to ensure compliance with relevant laws and regulations.

If a data owner assigns an incorrect classification level to data, it can result in either underprotection or overprotection of the data. Underprotection means that the data is classified at a lower level than it should be, which exposes it to higher risks of compromise or breach. For example, if a data owner classifies personal health information (PHI) as public instead of confidential, it may allow anyone to access or share the data without proper authorization or consent. This can violate the privacy rights of the data subjects and the compliance requirements of regulations such as HIPAA (Health Insurance Portability and Accountability Act). Overprotection means that the data is classified at a higher level than it should be, which limits its availability or usability. For example, if a data owner classifies marketing materials as restricted instead of public, it may prevent potential customers or partners from accessing or viewing the data. This can reduce the business value and opportunities of the data.

Therefore, an IS auditor should be concerned about the accuracy and consistency of data classification by data owners, as it affects the security and efficiency of data management. An IS auditor should review the policies and procedures for data classification, verify that the data owners have adequate knowledge and skills to classify their data, and test that the data classification labels match with the actual sensitivity and impact of the data.

The type of IS audit that would provide the greatest level of assurance that the department’s objectives have been met after implementing new technologies and processes is an integrated audit. An integrated audit is an audit that combines financial, operational, compliance, and IT auditing aspects to provide a holistic view of the organization’s performance and risks. An integrated audit can evaluate whether the new technologies and processes are aligned with the organization’s goals, strategies, policies, and controls, and whether they are delivering value, efficiency, effectiveness, and reliability. The other types of IS audits (A, C and D) would not provide the same level of assurance, as they would only focus on specific aspects of the organization’s activities, such as performance, cyber security, or financial reporting, which may not capture the full impact of the new technologies and processes. References: CISA Certification | Certified Information Systems Auditor | ISACA, CISA Review Manual (Digital Version), Chapter 1: The Process of Auditing Information Systems, Section 1.2: Types of IS Audit Engagements

Function point analysis (FPA) is the best methodology to use for estimating the complexity of developing a large business application. FPA is a technique that measures the functionality of a software system based on the user requirements and the business processes that the system supports. FPA assigns a numerical value to each function or feature of the system, based on its type, complexity, and relative size. The total number of function points represents the size and complexity of the system, which can be used to estimate the development effort, cost, and time.

FPA has several advantages over other estimation methods, such as:

It is independent of the technology, programming language, or development methodology used for the system. Therefore, it can be applied consistently across different platforms and environments.

It is based on the user perspective and the business value of the system, rather than the technical details or implementation aspects. Therefore, it can be performed early in the project life cycle, before the design or coding phases.

It is objective and standardized, as it follows a set of rules and guidelines defined by the International Function Point Users Group (IFPUG). Therefore, it can reduce ambiguity and improve accuracy and reliability of the estimates.

It is adaptable and scalable, as it can handle changes in the user requirements or the system scope. Therefore, it can support agile and iterative development approaches.

The best way to prevent the misconfiguration from recurring is to grant user access using a role-based model. A role-based access control (RBAC) model is an access control method that assigns permissions to end-users based on their role within the organization1. RBAC provides fine-grained control, offering a simple, manageable approach to access management that is less error-prone than individually assigning permissions1. RBAC also enforces the principle of least privilege, which means that users only have the minimum access required to perform their tasks2.

A role-based model can help prevent segregation of duties (SoD) issues in an ERP system by restricting user access to conflicting activities within the application. SoD is a central issue for enterprises to ensure compliance with laws and regulations, and to reduce the risk of fraud and unauthorized transactions3. SoD requires that no single individual or group of individuals should havecontrol over two or more parts of a process or an asset3. For example, a user who can create and approve purchase orders should not be able to process payments or modify vendor records.

By using a role-based model, user access provisioning is based on the needs ofa group (e.g., accountingdepartment) based on common responsibilities and needs1. This means each role has a given set of permissions, and individuals can be assigned to one or more roles. For example, you may designate a user as an accounts payable clerk, an accounts receivable clerk, or a financial manager, and limit access to specific resources or tasks. The user-role and role-permissions relationships make it easy to perform role assignment because individual users no longer have unique access rights, rather they have privileges that conform to the permissions assigned to their specific role or job function1.

The other options are not the best way to prevent the misconfiguration from recurring. Monitoring access rights on a regular basis (option A) is a detective control that can help identify SoD issues after they occur, but it does not prevent them from happening in the first place. Referencing a standard user-access matrix (option B) is a tool that can help document and analyze user access rights, but it does not ensure that the user access rights are configured correctly or consistently. Correcting the segregation of duties conflicts (option D) is a corrective action that can resolve SoD issues once they are detected, but it does not prevent them from happening again.

The greatest concern for an IS auditor when auditing an organization’s IT strategy development process is that information security was not included as a key objective in the IT strategic plan. Information security is a vital component of IT strategy, as it ensures the confidentiality, integrity and availability of information assets, and supports the business objectives and regulatory compliance. The other options are not as significant as the lack of information security in the IT strategic plan. References: CISA Review Manual (Digital Version), Chapter 1, Section 1.31

The greatest concern to an IS auditor who is assessing an organization’s configuration and release management process is that changes and change approvals are not documented. This is because documentation is essential for ensuring the traceability, accountability, and quality of the changes made to the configuration items (CIs) and the releases deployed to the production environment. Without documentation, it would be difficult to verify the authenticity, validity, and authorization of the changes, as well as to identify and resolve any issues or incidents that may arise from the changes. Documentation also helps to maintain compliance with internal and external standards and regulations, as well as to facilitate audits and reviews.

The other options are not as concerning as option B, although they may also indicate some weaknesses in the configuration and release management process. The organization does not use an industry-recognized methodology, but this does not necessarily mean that their process is ineffective or inefficient. The organization may have developed their own methodology that suits their specific needs and context. However, using an industry-recognized methodology could help them adopt best practices and improve their process maturity. All changes require middle and senior management approval, but this may not be a problem if the organization has a clear and streamlined approval process that does not cause delays or bottlenecks in the change implementation. However, requiring too many approvals could also introduce unnecessary complexity and bureaucracy in the process. There is no centralized configuration management database (CMDB), but this does not mean that the organization does not have a way of managing their CIs and their relationships. The organization may use other tools or methods to store and access their configuration data, such as spreadsheets, documents, or repositories. However, having a centralized CMDB could help them improve their visibility, accuracy, and consistency of their configuration data.

 The best control for detecting unauthorized data changes in an IT organization where many responsibilities are shared is to have data changes independently reviewed by another group. This is because an independent review can provide an objective and unbiased verification of the data changes and ensure that they are authorized, accurate, and complete. An independent review can also help to detect any errors, fraud, or malicious activities that may have occurred during the data changes. An independent review can also provide assurance that the data integrity and security are maintained. References:

CISA Review Manual (Digital Version), Chapter 4, Section 4.31

CISA Online Review Course, Domain 1, Module 4, Lesson 22

 An audit report of the controls by the service provider’s external auditor provides the best evidence that a third-party service provider’s information security controls are effective. An external auditor is an independent and objective party that can assess the design and operating effectiveness of the service provider’s information security controls based on established standards and criteria. An external auditor can also provide an opinion on the adequacy and compliance of the service provider’s information security controls, as well as recommendations for improvement.

Documentation of the service provider’s security configuration controls is a source of evidence that a third-party service provider’s information security controls are effective, but it is not the best evidence. Documentation of the security configuration controls can show the settings and parameters of the service provider’s information systems and networks, but it may not reflect the actual implementation and operation of the controls. Documentation of the security configuration controls may also be outdated, incomplete, or inaccurate.

An interview with the service provider’s information security officer is a source of evidence that a third-party service provider’s information security controls are effective, but it is not the best evidence. An interview with the information security officer can provide insights into the service provider’s information security strategy, policies, and procedures, but it may not verify the actual performance and compliance of the information security controls. An interview with the information security officer may also be biased, subjective, or misleading.

A review of the service provider’s policies and procedures is a source of evidence that a third-party service provider’s information security controls are effective, but it is not the best evidence. A review of the policies and procedures can show the service provider’s information security objectives, requirements, and guidelines, but it may not demonstrate the actual execution and enforcement of the information security controls. A review of the policies and procedures may also be insufficient, inconsistent, or outdated.

The best recommendation to include in an organization’s bring your own device (BYOD) policy to help prevent data leakage is to require multi-factor authentication on BYOD devices. BYOD is a practice that allows employees to use their own personal devices, such as smartphones, tablets, or laptops, to access the organization’s network, data, and systems. Data leakage is a risk that involves the unauthorized or accidental disclosure or transfer of sensitive or confidential data from the organization to external parties or devices. Multi-factor authentication is a security measure that requires users to provide two or more pieces of evidence to verify their identity and access rights, such as passwords, tokens, biometrics, or codes. Multi-factor authentication can help prevent data leakage by reducing the likelihood of unauthorized access to the organization’s data and systems throughBYOD devices, especially if they are lost, stolen, or compromised. The other options are not as effective as requiring multi-factor authentication on BYOD devices, because they either do not prevent data leakage directly, or they are reactive rather than proactive measures. References: CISA Review Manual (Digital Version)1, Chapter 5, Section 5.2.3

The major advantage of automating internal controls is to efficiently test large volumes of data, because automated controls can perform repetitive tasks faster, more accurately, and more consistently than manual controls. Automated controls can also provide audit trails and exception reports that facilitate the monitoring and evaluationof the control effectiveness12. Reviewing large value transactions, identifying transactions with no segregation of duties, and performing analytical reviews are possible benefits of automating internal controls, but not the major advantage. References: 1: CISA Review Manual (Digital Version), Chapter 5, Section 5.2.2 2: CISA Online Review Course, Module 5, Lesson 2

A vendor requires privileged access to a key business application. The best recommendation to reduce the risk of data leakage is to implement real-time activity monitoring for privileged roles. This is because real-time activity monitoring can provide visibility and accountability for the actions performed by the vendor with privileged access, such as creating, modifying, deleting, or copying data. Real-time activity monitoring can also enable timely detection and response to any unauthorized or suspicious activities that may indicate data leakage. Including the right-to-audit in the vendor contract is a good practice, but it may not be sufficient to prevent or detect data leakage in a timely manner, as audits are usually performed periodically or on-demand. Performing a review of privileged roles and responsibilities is also a good practice, but it may not address the specific risk of data leakage by the vendor with privileged access. Requiring the vendor to implement job rotation for privileged roles may reduce the risk of collusion or fraud, but it may not prevent or detect data leakage by any individual with privileged access. References: CISA Review Manual (Digital Version), [ISACA Privacy Principles and Program Management Guide]

Encryption is the process of transforming information into an unreadable form using a secret key, so that only authorized parties can access it. Encryption would protect the confidentiality of information sent in email messages, as it would prevent unauthorized parties from intercepting and reading the messages. Secure Hash Algorithm 1 (SHA-1) is a cryptographic hash function that produces a fixed-length output from an input. SHA-1 does not encrypt information, but rather verifies its integrity by detecting any changes or modifications. Digital signatures are electronic signatures that use encryption and hash functions to authenticate the identity of the sender and the integrity of the message. Digital signatures do not protect the confidentiality of information, but rather ensure its authenticity and non-repudiation. Digital certificates are electronic documents that contain the public key and identity information of an entity, such as a person, organization or device. Digital certificates are issued by trusted third parties called certificate authorities (CAs). Digital certificates do not protect the confidentiality of information, but rather enable secure communication and encryption by verifying the identity and public key of an entity. References:

: [Encryption Definition]

: [Secure Hash Algorithm 1 (SHA-1) Definition]

: [Digital Signature Definition]

: [Digital Certificate Definition]

 Backup procedures for an organization’s critical data are considered to be corrective controls, as they are designed to restore normal operations after a disruption or failure. Corrective controls aim to minimize the impact of an incident and prevent recurrence. Directive, detective and compensating controls are not related to backup procedures. Directive controls are intended to guide or instruct users to follow policies and procedures. Detective controls are intended to identify and report incidents or violations. Compensating controls are intended to mitigate the risk of a missing or ineffective primary control. References: CISA Review Manual (Digital Version), Chapter 2, Section 2.11

The best way to determine whether unauthorized changes have been made to production programs is to use source code comparison software to compare the current version of the programs with the previous version or the approved version. This will identify any changes that have been made without proper authorization or documentation. Tracing PCRs to logs or vice versa will only verify that the authorized changes have been recorded, but not detect any unauthorized changes. References: Standards, Guidelines, Tools and Techniques - ISACA, section “IS Audit and Assurance Tools and Techniques”

A maturity model for a technology organization is a tool that measures the progress and capability of the IT function in relation to its goals, processes, and practices. A maturity model can help identify gaps and areas for improvement, as well as benchmark the IT function against industry standards or best practices. One of the key aspects of a maturity model is the definition and clarity of roles and responsibilities for the IT function and its stakeholders. A roles and responsibility matrix, such as a RACI matrix, is a document that clarifies who is responsible, accountable, consulted, and informed for each task or deliverable in a project or process. A roles and responsibility matrix can help avoid confusion, duplication, or omission of work, as well as ensure accountability and communication among the IT function and its customers, partners, and suppliers. Therefore, an IS auditor should focus on reviewing the roles and responsibility matrix when evaluating the maturity model for a technology organization.

A standard operating procedure (SOP) is a document that describes the steps and instructions for performing a routine or repetitive task or process. SOPs are important for ensuring consistency, quality, and compliance in the IT function, but they are not directly related to the maturity model. A service level agreement (SLA) is a contract that defines the expectations and obligations between an IT service provider and its customers. SLAs are important for ensuring customer satisfaction, performance measurement, and dispute resolution in the IT function, but they are not directly related to the maturity model. A business resiliency plan is a document that outlines how an IT function will continue to operate or recover from a disruption or disaster. Business resiliency is important for ensuring availability, reliability, and security in the IT function, but it is not directly related to the maturity model. References: 1: Maturity Models for IT & Technology | Splunk 2: Responsibility assignment matrix - Wikipedia 3: Roles and Responsibilities Matrix - SDLCforms

 Sampling risk is the risk that the auditor’s conclusion based on a sample may be different from the conclusion that would be reached if the entire population was tested using the same audit procedure. Sampling risk can lead to either incorrect rejection or incorrect acceptance of the audit objective. The best way to minimize sampling risk is to perform statistical sampling. Statistical sampling is a method of selecting and evaluating a sample using probability theory and mathematical calculations. Statistical sampling allows auditors to measure and control the sampling risk by determining the appropriate sample size and selection method, and evaluating the results using confidence levels and precision intervals. Statistical sampling can also provide more objective and consistent results than judgmental sampling, which relies on the auditor’s professional judgment and experience.

A backlog consumption report is a report that shows the amount of work that has been completed and the amount of work that remains to be done in a project. It is a useful tool for measuring the progress and performance of a web-based customer service application development project, as it can indicate whether the project is on track, ahead or behind schedule, and how much effort is required to finish the project. A backlog consumption report can also help identify any issues or risks that may affect the project delivery. Critical path analysis reports, developer status reports and change management logs are also helpful for evaluating a project, but they are not as helpful as a backlog consumption report, as they do not provide a clear picture of the overall project status and completion rate. References:

: [Backlog Consumption Report Definition]

: Backlog Consumption Report | ISACA

 A configuration management system is a process that establishes and maintains the consistency of a product’s attributes throughout its life cycle. It helps to identify and control the functional and physical characteristics of a product, and to record and report any changes to those characteristics. A configuration management system also supports the audit of the product to verify its conformance to requirements.

One of the key activities of a configuration management system is to define baselines for software. A baseline is a fixed reference point that serves as a basis for comparison and measurement. A baseline can be established for any configuration item, such as a requirement, a design document, a test plan, or a software component. A baseline helps to ensure that the software product meets its intended purpose and quality standards, and that any changes to the software are controlled and documented.

A configuration management system also supports other activities, such as tracking software updates, supporting the release procedure, and standardizing change approval, but these are not its primary purpose. Therefore, the other options are incorrect.

The first step when planning an IS audit of a third-party service provider that monitors network activities is to review the roles and responsibilities of the third-party provider. This will help to establish the scope, objectives, and expectations of the audit, as well as to identify any potential risks, issues, or gaps in the service level agreement (SLA) between the organization and the provider. Reviewing the third party’s monitoring logs and incident handling, evaluating the organization’s third-party monitoring process, and determining if the organization has a secure connection to the provider are important steps, but they should be performed after reviewing the roles and responsibilities of the provider. References: CISA Review Manual (Digital Version)1, page 269.

 Internet Protocol (IP) address restrictions are used in a firewall to protect the entity’s internal resources by allowing or denying access to specific IP addresses or ranges of IP addresses based on predefined rules. Remote access servers, Secure Sockets Layers (SSLs), and failover services are not directly related to firewall protection, but rather to other aspects of network security, such as authentication, encryption, and availability. References: CISA Review Manual (Digital Version), Chapter 5: Protection of Information Assets, Section 5.2: Network Security Devices and Technologies

The best criteria for monitoring an IT vendor’s service levels are the performance metrics, as they provide quantifiable and measurable indicators of how well the vendor is delivering the agreed-upon services, such as availability, reliability, quality, timeliness, and customer satisfaction. A service auditor’s report is a document that provides an independent opinion on the vendor’s controls and processes, but it may not reflect the actual service levels or performance. A surprise visit to the vendor may help to verify the vendor’s compliance and operations, but it may not be feasible or effective for monitoring the service levels on a regular basis. An interview with the vendor may help to obtain feedback and insights from the vendor’s perspective, but it may not be objective or reliable formonitoring the service levels. References: CISA Review Manual(Digital Version), Chapter 2: Governanceand Management of IT, Section 2.4: IT Service Delivery and Support

The first step in auditing a data communication system is to determine the business use and types of messages to be transmitted. This is because the auditor needs to understand the purpose, scope, and objectives of the data communication system, as well as the nature, volume, and sensitivity of the data being transmitted. This will help the auditor to identify the risks, controls, and audit criteria for the data communication system. Traffic volumes and response-time criteria, physical security for network equipment, and the level of redundancy in the various communication paths are important aspects of a data communication system, but they are not the first step in auditing it. They depend on the business use and types of messages to be transmitted, and they may vary according to different scenarios and requirements. References: CISA Review Manual (Digital Version), [ISACA Auditing Standards]

Issuing authentication tokens is the most reliable method of preventing unauthorized logon, as it provides a strong form of authentication that requires users to present something they have (the token) and something they know (the personal identification number or PIN) to access the system. Authentication tokens are physical devices that generate a one-time password or code that changes periodically and is synchronized with the authentication server. This makes it difficult for attackers to steal or guess the credentials of legitimate users. Reinforcing current security policies, limiting after-hours usage and installing an automatic password generator are not as reliable as issuing authentication tokens, as they do not provide a strong form of authentication and may still be vulnerable to unauthorized logon attempts. References:

: [Authentication Token Definition]

: Authentication | ISACA

The primary purpose of performing a parallel run of a new system is to validate the new system against its predecessor. A parallel run is a strategy for system changeover where a new system slowly assumes the roles of the older system while both systems operate simultaneously. This allows for comparison of the results and outputs of both systems to ensure that the new system is working correctly and reliably. A parallel run can also help identify and resolve any errors, discrepancies, or inconsistencies in the new system before the old system is discontinued.

The other options are not the primary purpose of performing a parallel run of a new system. A. To train the end users and supporting staff on the new system. Training is an important part of system implementation, but it is not the main reason for doing a parallel run. Training can be done before, during, or after the parallel run, depending on the needs and preferences of the organization. B. To verify the new system provides required business functionality. Verifying the business functionality of the new system is part of user acceptance testing (UAT), which is a formal and structured process of testing whether the new system meets the specifications and expectations of the users and stakeholders. UAT is usually done before the parallel run, as a prerequisite for system changeover. C. To reduce the need for additional testing. Reducing the need for additional testing is not the primary purpose of performing a parallel run, but rather a possible benefit or outcome of doing so. A parallel run can help ensure that the new system is thoroughly tested and validated in a real-worldenvironment, which may reduce the likelihood of encountering major issues or defects later on. However, additional testing may still be needed after the parallel run, depending on the feedback and evaluation of the users and stakeholders.

 The most important process to help ensure the application provides accurate calculations is quality assurance (QA), which involves verifying that the application meets the specified requirements and standards, and testing the application for functionality, performance, reliability, security, and usability. QA helps to identify and correct any defects or errors in the application before it is deployed to the production environment. Key performance indicator (KPI) monitoring, change management, and configuration management are important processes for managing and maintaining the application after it is implemented, but they do not directly ensure the accuracy of the calculationsperformed by the application. References: CISA Review Manual(Digital Version), Chapter 3: Information Systems Acquisition, Development & Implementation, Section 3.3: Practices for Quality Assurance

 The internal audit manager should have a reporting line to the audit committee, which is an independent body that oversees the internal audit function and ensures its objectivity and accountability. Reporting functionally to a senior management official may compromise the independence and clarity of the internal audit reporting process, as senior management may have a vested interest in the audit results or influence the audit scope and priorities. *References: According to the ISACA IT Audit and Assurance Standards, Guidelines and Tools and Techniques for IS Audit and Assurance Professionals, section 1002 Independence, “The chief audit executive (CAE)should report functionally to the board or its equivalent (e.g., audit committee) and administratively to executive management.” 1

A web-based CRM system that is directly accessed by customers via the Internet should be hosted in a secure and isolated environment to protect it from external threats and unauthorized access. A web-based CRM system should also be reliable, trusted, and backedup regularly1.

Hosting the system on an external third-party service provider’s servers (A) or a hybrid-cloud platform managed by a service provider (B) may not be a concern for the auditor if the service provider has adequate security measures and service level agreements in place. The auditor should verify the security controls and contractual terms of the service provider before trusting them with the CRM data23.

Hosting the system within a demilitarized zone (DMZ) of a corporate network © is a common practice to provide an extra layer of security to the CRM system from untrusted networks, such as the Internet. A DMZ is a perimeter network that isolates the CRM system from the internal network and filters the incoming traffic from the external network using a security gateway4567.

Hosting the system within an internal segment of a corporate network (D) is a concern for the auditor because it exposes the CRM system and the internal network to potential attacks from the Internet. The CRM system should not be directly accessible from the Internet without a DMZ or a firewall to protect it. This could compromise the confidentiality, integrity, and availability of the CRM data and the internal network78.

The answer D is correct because the number of reopened tickets is the best indicator for measuring the performance of IT help desk function. Reopened tickets are tickets that have been marked as resolved by the help desk agents, but the customers are not satisfied with the resolution and reopen them for further assistance. Reopened tickets reflect the quality and effectiveness of the help deskservice, as well as the customer satisfaction level. A high number of reopened tickets indicates that the help desk agents are not resolving the issues properly, or that they are not communicating well with the customers. This can lead to customer frustration, dissatisfaction, and churn. Therefore, minimizing the number of reopened tickets is a key goal for any help desk function.

The other options are not as good as option D. Percentage of problems raised from incidents (option A) is a metric that shows how many incidents are escalated to problems, which are more complex and require root cause analysis and long-term solutions. This metric reflects the complexity and severity of the issues faced by the customers, but it does not directly measure the performance of the help desk function. Mean time to categorize tickets (option B) is a metric that shows how long it takes for the help desk agents to assign a category to each ticket, such as technical, billing, or feedback. This metric reflects the efficiency and accuracy of the help desk agents, but it does not measure the quality or effectiveness of the resolution. Number of incidents reported (option C) is a metric that shows how many issues are reported by the customers to the help desk function. This metric reflects the demand and workload of the help desk function, but it does not measure how well the issues are resolved or how satisfied the customers are.

The finding that should be of greatest concern to an IS auditor assessing the risk associated with end-user computing (EUC) in an organization is the lack of defined criteria for EUC applications. EUC applications are applications that are developed and maintained by end-users, rather than by IT professionals, to support their business functions and processes. Examples of EUC applications include spreadsheets, databases, reports, and scripts. The lack of defined criteria for EUC applications means that the organization does not have clear and consistent standards or guidelines to identify, classify, and manage EUC applications. This can lead to various risks, such as:

Inaccurate or unreliable data and results from EUC applications that are not validated, verified, or tested

Unauthorized or inappropriate access or use of EUC applications that are not secured, controlled, or monitored

Inconsistent or incompatible data and results from EUC applications that are not integrated, documented, or updated

Loss or corruption of data and results from EUC applications that are not backed up, recovered, or archived

Therefore, the IS auditor should be most concerned about the lack of defined criteria for EUC applications, as it can affect the quality, integrity, and availability of the EUC applications and the data they produce.

Insufficient processes to track ownership of each EUC application is a finding that should be of concern to an IS auditor assessing the risk associated with EUC in an organization, but it is not the greatest concern. The ownership of an EUC application refers to the person or group who is responsible for creating, maintaining, and using the EUC application. Insufficient processes to track ownership of each EUC application means that the organization does not have adequate mechanisms orrecords to identify and communicate who owns each EUC application. This can lead to risks, such as:

Lack of accountability or ownership for the quality and accuracy of the EUC application and its data

Lack of support or maintenance for the EUC application when the owner leaves or changes roles

Lack of awareness or training for the users of the EUC application on its purpose and functionality

However, these risks are less severe than those caused by the lack of defined criteria for EUC applications.

Insufficient processes to test for version control is a finding that should be of concern to an IS auditor assessing the risk associated with EUC in an organization, but it is not the greatest concern. Version control is a process that tracks and manages the changes made to an EUC application over time. Insufficient processes to test for version control means that the organization does not have adequate procedures or tools to ensure that the changes made to an EUC application are authorized, documented, and tested. This can lead to risks, such as:

Errors or inconsistencies in the data and results from different versions of the EUC application

Conflicts or confusion among the users of the EUC application on which version is current or correct

Loss or overwrite of data and results from previous versions of the EUC application

However, these risks are less severe than those caused by the lack of defined criteria for EUC applications.

Lack of awareness training for EUC users is a finding that should be of concern to an IS auditor assessing the risk associated with EUC in an organization, but it is not the greatest concern. Awareness training for EUC users is a process that educates and informs the users of the EUC applications on their roles, responsibilities, and risks. Lack of awareness training for EUC users means that the organization does not have adequate programs or materials to raise the knowledge and skills of the users on how to use and manage the EUC applications effectively and securely. This can lead to risks, such as:

Misuse or abuse of the EUC applications by users who are not aware of their impact or implications

Non-compliance or violation of policies or regulations by users who are not aware of their requirements or expectations

Dissatisfaction or frustration among users who are not aware of their benefits or limitations

However, these risks are less severe than those caused by the lack of defined criteria for EUC applications.

The lack of system documentation should be of most concern to an IS auditor reviewing the information systems acquisition, development, and implementation process. This is because system documentation is a vital source of information that describes the system’s purpose, functionality, design, architecture, testing, deployment, operation, and maintenance. System documentation helps the IS auditor to understand and evaluate the system’s quality, performance, security, compliance, and alignment with the business requirements and objectives. Without system documentation, the IS auditor may not be able to perform a thorough and effective audit of the system, aswell as identify any issues or risks that may affect the system’s reliability or integrity12.

Data owners are not trained on the use of data conversion tools is not the most concerning issue, although it may indicate a lack of user readiness or competence for the system implementation. Data conversion tools are software applications that help users to transform data from one format or structure to another, such as from legacy systems to new systems. Data owners are users who have the responsibility and authority to manage and control the data within their domain. Data owners should be trained on how to use data conversion tools to ensure that the data is accurately and securely transferred to the new system, as well as to avoid any data loss, corruption, or inconsistency. However, data owners are not the only users who need training for the system implementation, and data conversion tools are not the only tools that need training34.

A post-implementation lessons-learned exercise was not conducted is not the most concerning issue, although it may indicate a lack of continuous improvement or learning culture for the system development and implementation process. A post-implementation lessons-learned exercise is a meeting or a session that takes place after the completion of a system implementation project, where the project team and stakeholders discuss and document the successes and failures of the project, as well as identify any best practices or areas for improvement for future projects. Apost-implementation lessons-learned exercise can help to enhance the project management skills, knowledge, and performance of the project team and stakeholders, as well as to avoid repeating the same mistakes or problems in future projects56.

System deployment is routinely performed by contractors is not the most concerning issue, although it may pose some challenges or risks for the system implementation process. System deployment is the final stage of the system development life cycle (SDLC), where the system is installed and configured on the target environment and made available for use by end-users. System deployment can be performed by internal staff or external contractors, depending on the availability, expertise, and cost of resources. System deployment by contractors may offer some benefits such as faster delivery, lower cost, or higher quality than internal staff. However, system deployment by contractors mayalso introduce some risks such as loss of control, dependency, or security breaches over the system implementation process

A digital signature is a specific type of e-signature that is backed by a digital certificate. A digital certificate is a document that contains the public key of a signer and is issued by a trusted third party called a certificate authority (CA). A digital signature provides proof of the identity of the signer and the integrity of the signed document.

A characteristic of a digital signature is that it is unique to the message. This means that a digital signature cannot be copied from one document to another without being detected as invalid. A digital signature is created by applying a mathematical function called a hashing algorithm to the document. A hashing algorithm produces a fixed-length output called a hash or digest from any input data. The hash is unique to the input data; any change in the input data will result in a different hash.

The signer then encrypts the hash with their private key (a secret key that only they know) to create the digital signature. The encrypted hash is attached to the document as the digital signature. The recipient of the document can verify the digital signature by decrypting it with the signer’s public key (a key that is publicly available and matches the private key) to obtain the hash. The recipient then applies the same hashing algorithm to the document to generate another hash. The recipient then compares the two hashes; if they match, it means that the document has not been altered and that the signer is authentic.

Therefore, a digital signature is unique to the message because it is derived from the hash of the message, which is unique to the message.

The best way to track organizational data in a BYOD environment is to enroll the personal devices in the organization’s mobile device management (MDM) program. This will allow the organization to monitor, control, and secure the data on the devices remotely. Employees must also report lost or stolen devices and sign the acceptable use policy, but these are not sufficient to enable tracking of data. References: Info Technology & Systems Resources |COBIT, Risk, Governance … - ISACA, section “Book IT Control Objectives for Sarbanes-Oxley, 4th Edition | Digital | English”

 A database administrator (DBA) should be prevented from having end user responsibilities to avoid a conflict of interest and a violation of the principle of segregation of duties. End user responsibilities may include initiating transactions, authorizing transactions, recording transactions or reconciling transactions. A DBA who has end user responsibilities may compromise the integrity, confidentiality and availability of the data and the database systems. Accessing sensitive information, having access to production files and using an emergency user ID are not end user responsibilities, but rather potential risks or controls associated with the DBA role. References:

: Database Administrator (DBA) Definition

: Segregation of Duties | ISACA

: [End User Definition]

The greatest indicator that the cybersecurity policy may need to be revised is a significant increase in approved exceptions. This implies that the policy is not aligned with the current business needs and risks, and that it may be too restrictive or outdated. The other options are not necessarily indicators of a need for policy revision, as they may be due to other factors such as changes in the externalenvironment, audit scope or methodology. References: CISA Review Manual (Digital Version), Chapter 5, Section 5.21

The finding that should be of most concern to an IS auditor when evaluating information security governance within an organization is that the data center manager has final sign-off on security projects. This indicates a lack of segregation of duties and a potential conflict of interest between the operational and security roles. The data center manager may have access to sensitive information or systems that should be protected by security controls, or may influence or override security decisions that are not in the best interest of the organization. This finding also suggests that there is no clear accountability or authority for information security governance at a higher level, such as senior management or board of directors. The other findings are not as concerning as this one, although they may indicate some areas for improvement or monitoring. References:

ISACA, CISA Review Manual, 27th Edition, chapter 5, section 5.11

ISACA, IT Governance Using COBIT and Val IT: Student Booklet - 2nd Edition4

The best way to verify the effectiveness of a data restoration process is to perform periodic complete data restorations. This is the process of transferring backup data to the primary system or data center and verifying that the restored data is accurate, complete, and functional. By performing periodic complete data restorations, the auditee can test the reliability and validity of the backup data, the functionality and performance of the restoration tools and procedures, and the compatibility and integrity of the restored data with the primary system. This will also help identify and resolve any issues or errors that may occur during the restoration process, such as corrupted or missing files, incompatible formats, or configuration problems.

Performing periodic reviews of physical access to backup media (option A) is not the best way to verify the effectiveness of a data restoration process, as it only ensures the security and availability of the backup media, not the quality or usability of the backup data. Physical access reviews are important for preventing unauthorized access, theft, damage, or loss of backup media, but they do not test the actual restoration process or verify that the backup data can be successfully restored.

Validating offline backups using software utilities (option C) is also not the best way to verify the effectiveness of a data restoration process, as it only checks the integrity and consistency of the backup data, not the functionality or compatibility of the restored data. Software utilities can help detect and correct any errors or inconsistencies in the backup data, such as checksum errors, duplicate files, or incomplete backups, but they do not test the actual restoration process or verify that the restored data can work with the primary system.

Reviewing and updating data restoration policies annually (option D) is also not the best way to verify the effectiveness of a data restoration process, as it only ensures that the policies are current and relevant, not that they are implemented and followed. Data restoration policies are important for defining roles and responsibilities, objectives and scope, standards and procedures, and metrics and reporting for the restoration process, but they do not test the actual restoration process or verify that it meets the expected outcomes.

Therefore, option B is the correct answer.

Recovery facilities providing a redundant combination of Internet connections to the local communications loop is an example of last-mile circuit protection. Last-mile circuit protection is a type of telecommunications continuity that ensures the availability and redundancy of the final segment of the network that connects the end-user to the service provider. The local communications loop, also known as the local loop or subscriber line, is the physical link between the customer premises and the nearest central office or point of presence of the service provider. Byhavingmultiple Internet connections from different providers or technologies, such as cable, DSL, fiber, wireless, or satellite, the recoveryfacilities can avoid losing connectivity in case one of the connections fails or is disrupted by a disaster5.

The audit finding that should be of greatest concern is that tasks defined on the critical path do not have resources allocated, as this means that the project is likely to face significant delays and cost overruns, since the critical path is the sequence of activities that determines the minimum time required to complete the project. The actual start times of some activities being later than originally scheduled may indicate some minor deviations from the project plan, but they may not necessarily affect the overall project completion time if they are not on the critical path. The project manager lacking formal certification may affect the quality and efficiency of the project management process, but it does not necessarily imply that the project manager is incompetent or unqualified. Milestones have been defined for all project products, but they may not be realistic or achievable if they do not take into account the resource constraints and dependencies of the critical path tasks. References: CISA Review Manual (Digital Version), Chapter 2: Governance and Management of IT, Section 2.3: IT Project Management

The most useful information regarding an organization’s risk appetite and tolerance is provided by its risk profile, as this is a document that summarizes the key risks that the organization faces, the potential impacts and likelihoods of those risks, and the acceptable levels of risk exposure for different objectives and activities. A gap analysis is a tool that compares the current state and the desired state of a process or a system, and identifies the gaps that need to be addressed. Audit reports are documents that present the findings, conclusions, and recommendations of an audit engagement. A risk register is a tool that records and tracks the identified risks, their causes, their consequences,and their mitigation actions. References: CISA Review Manual (Digital Version), Chapter 2: Governance and Management of IT, Section 2.1: IT Governance

 The auditor should be most concerned about the security policy documents being available on a public domain website. This is because this exposes the organization’s security posture and strategy to potential attackers, who can exploit the information to launch targeted attacks or bypass the security controls. The security policy documents should be classified as confidential and protected from unauthorized access or disclosure. The other options are less severe than exposing the security policy documents to the public, although they may also indicate some gaps or weaknesses in the security policy development, implementation, or maintenance process. References:

CISA Review Manual (Digital Version), Chapter 5, Section 5.31

CISA Online Review Course, Domain 3, Module 1, Lesson 12

Imaging the affected system is the best way to protect evidence in a forensic investigation, because it creates a bit-by-bit copy of the original data that can be analyzed without altering or compromising the original source. Imaging preserves the integrity and authenticity of the evidence and allows for verification and validation of the results34. Powering down or rebooting the affected system can cause data loss or corruption, while protecting the hardware does not prevent unauthorized access or tampering with the software or data. References: 3: CISA Review Manual (Digital Version), Chapter 6, Section 6.4.1 4: CISA Online Review Course, Module 6, Lesson 4

 Recounting the transaction records to ensure no records are missing provides assurance that the best transactions were recovered successfully from a snapshot copy. This is because recounting the transaction records can verify that the number of records in the restored database matches the number of records in the snapshot copy, which represents the state of the database before the deletion occurred. Recounting the transaction records can also detect any data corruption or inconsistency that may have occurred during the restore process1.

Reviewing transaction recovery logs to ensure no errors were recorded is not the best answer, because transaction recovery logs may not capture all the details or issues that may affect the data quality or integrity. Transaction recovery logs are mainly used to monitor and troubleshoot the restore process, but they may not reflect the actual content or accuracy of the restored data2.

Rerunning the process on a backup machine to verify the results are the same is not the best answer, because rerunning the process may introduce additional errors or inconsistencies that may affect the data quality or integrity. Rerunning theprocess may also consume more time and resources than necessary, and it may not guarantee that the results are identical to the original data3.

Comparing transaction values against external statements to verify accuracy is not the best answer, because external statements may not be available or reliable for all transactions. External statements are documents or reports that provide information about transactions from a third-party source, such as a bank, a vendor, or a customer. However, external statements may not cover all transactions, or they may have differentformats, standards, or timeliness than the internal data

The most important thing for the IS auditor to determine in a post-implementation review of a recently purchased system is whether the user requirements were met. User requirements are the specifications and expectations of the users of the system, such as the features, functions, performance, quality, and security of the system. User requirements are usually defined and documented in the early stages of the system acquisition process, such as in the request for proposal (RFP) or the contract. User requirements are also used as the basis for testing and evaluating the system before and after implementation.

Determining whether the user requirements were met can help the IS auditor assess whether the system is fit for purpose and delivers value and benefits to the users and the organization. Determining whether the user requirements were met can also help the IS auditor identify any gaps, issues, or problems with the system that may affect its functionality, usability, or reliability. Determining whether the user requirements were met can also help the IS auditor provide feedback and recommendations for improvement or enhancement of the system.

Stakeholder expectations were identified is not the most important thing for the IS auditor to determine in a post-implementation review of a recently purchased system, but rather a prerequisite or input for it. Stakeholder expectations are the needs and wants of the various parties who have an interest or influence in the system, such as users, managers, customers, suppliers, regulators, or auditors. Stakeholder expectations are usually identified and analyzed in the initial stages of the system acquisition process, such as in the feasibility study or the business case. Stakeholder expectations are also used as inputs for defining and prioritizing the user requirements.

Vendor product offered a viable solution is not the most important thing for the IS auditor to determine in a post-implementation review of a recently purchased system, but rather an outcome or result of it. Vendor product is the system that is provided by an external supplier or service provider to meet the user requirements. Vendor product offered a viable solution means that the vendor product satisfied or exceeded the user requirements and delivered value and benefits to the users and organization. Vendor product offered a viable solution can be determined by comparing and evaluating the user requirements and the vendor product performance and quality.

Test scenarios reflected operating activities is not the most important thing for the IS auditor to determine in a post-implementation review of a recently purchased system, but rather a factor or criterion for it. Test scenarios are sets of conditions or situations that are used to test and verify whether the system meets the user requirements. Test scenarios reflected operating activities means that test scenarios simulated or replicated real-world scenarios that occur during normal operations of business processes or functions that use or depend on the system. Test scenarios reflected operating activities can help ensure that test results are valid, reliable, and relevant.

 The only thing that can be provided by asymmetric encryption is nonrepudiation. Nonrepudiation is the ability to prove that a message or transaction was originated or authorized by a specific party. Asymmetric encryption uses a pair of keys: a public key and a private key. The public key can be shared with anyone, while the private key is kept secret by the owner. If a message is encrypted with the sender’s private key, only the sender’s public key can decrypt it. This proves that the message was sent by the sender and not by anyone else. This is called digital signature and it provides nonrepudiation. Asymmetric encryption can also provide information privacy by encrypting a message with the receiver’s public key, so that only the receiver’s private key can decrypt it. However, information privacy can also be provided by symmetric encryption, which uses a single key to encrypt and decrypt messages. References:

CISA Review Manual (Digital Version), Chapter 5, Section 5.21

CISA Online Review Course, Domain 3, Module 2, Lesson 12

Full disk encryption (FDE) is a means of protecting information by encrypting all of thedata on a disk, including temporary files, programs, and system files1. FDE is best suited for addressing the risk scenario of physical theft of media on which information is stored, as it prevents unauthorized access to the data even if the device is lost or stolen2. FDE does not prevent data leakage as a result of employees leaving to work for competitors, as they may still have access to the data while using the device or copy the data to another device before leaving. FDE does not prevent noncompliance fines related to storage of regulated information, as it does not ensure that the data is stored in accordance with the applicable laws and regulations. FDE does not prevent unauthorized logical access to information through an application interface, as it does not control the access rights and permissions of users and applications. *References: According to the ISACA IT Audit and Assurance Standards, Guidelines and Tools and Techniques for IS Audit and Assurance Professionals, section 2402 Planning, “The IS audit and assurance professional should identify and assess risk relevant to the area under review.” 3 Oneof the risk factors to consider is “the sensitivity of information processed, stored or transmitted by the system” 3. FDE is one of the possible controls to mitigate the risk of unauthorized disclosure of sensitive information due to physical theft of media.