ITIL 4 Specialist: Business Relationship Management Questions and Answers
Which of the following describes a value stream?
What technique is MOST appropriate to help a business relationship manager understand how a customer affects the business relationship journey?
Which activity is typically shared between a business relationship manger and business relationship agent?
Which statement about the relationship between the capability criteria and the four dimensions of service management is CORRECT?
Which question should be considered during the ‘Identify stakeholders and relationship model’ activity of the ‘Managing business relationship journeys’ process?
As part of a stakeholder analysis, a senior manager has been identified who has financial control over BRM activities and is keen to see BRM succeed within the organization.
Which communication strategy should be used for this stakeholder?
Which business relationship activity isMOST LIKELYto need leadership competency?
Which is an example of ‘Analysing the Voice of the customer’?
The service relationship between an internal service provider and the business involves many business stakeholders who may have different, interests and priorities.
WhichTWOfactors additionally increase the complexity of the service relationships and should be considered by the service provider?
1. Dependencies on partner and suppliers
2. Dependencies on other internal service providers
3. Dependencies on the service consumer
4. Dependencies on internal users
Which activity is the responsibility of the ‘sponsor’ role?
WhichBESTdescribes the service relationship journey?
What key question should be asked when verifying and adjusting a business relationship model?
