Certified Pega Business Architect 24 Questions and Answers
In an online shopping application, you use 1 to visualize data about recent returns. From the 2, you analyze return types and amounts. In the 3, you select a clustered column and add Case ID count, Return amount, and Purchase type fields. In the 4, you add a tooltip and update the legend.
Which project nears the end of the Prepare phase, you prepare the project plan for review with your development team, two elements does the project plan include? (Choose Two)
How do you provide users with guidance for completing a form and avoid the need for application training?
How does the Passed Deadline interval differ from the Goal and Deadline intervals?
You configure a service level to adjust assignment urgency to 100 when the goal interval lapses.
What does the assignment urgency impact the deadline and passed deadline intervals?
Consider the following user story: As a customer, I want to be able to cancel an open service request at any time.
Select the configuration option that satisfies the user story.
The following view of a timesheet application an employee enters their hours for the week The total hours highlighted are automatically updated with the appropriate values as the fee enters their time.
The employee submits the timesheet. the following view is shown. The application reduces the vacation and sick time balances by the hours entered in the previous view.
You are developing a car maintenance application for a car service enter. Specific services are performed by different teams. Example services are oil changes, tire rotations, and windshield wiper inspections.
Which two configuration options perform the correct assignment routing? (Choose two.)
wants an application to process a new customer loyalty account that the store uses for marketing and customer retention efforts. The customer enters their correct information. The data is stored in a data relationship with an external data source.
Which type of data relationship do you create?
Managers want to create an environment in which peers exchange ideas about initiatives to retain employees,
Select the collaboration tool that best suites this type of communication.
You are preparing to delegate a number of business rules. What three prerequisite actions must be taken before preparing to delegate a number you can delegate the business rules? (Choose three.)
You are designing a customer support request Case Type that must support customers with multiple addresses and multiple credit cards. What is the appropriate way to set up the data structure?
Which two aspects of application delivery are improved by using Direct Capture of Objectives? (Choose two.)
Select the characteristics used to identify candidate rules to be delegated to business users.
Consider this scenario.
A new Expense Report is submitted and must be reviewed. The assignment urgency and the initial urgency values are both set to 10.
The SLA starts when the assignment is created
If the goal elapses and the assignment is not yet completed, the assignment urgency is increase by 10
If the deadline elapses and the assignment is not yet completed, the assignment urgency increases by 10
If the passed deadline elapses and the assignment is not yet competed, the assignment urgency increases by 10
In the Answer Area, select the urgency for each milestone.
Select two correct statements about Agile Studio and Agile Workbench. (Choose Two)
Using the following Refund case life cycle, how do you design this case to skip the Item Return stage if the item will not be returned?
Which scenario requires you to set default property values?
A Developer configures a button with the action set as shown in the following image:
Place the events in the order they occur.
1 provides a data virtualization layer, separating business logic from interface configurations. Developers use 2 to declare how data is mapped from external sources into your application’s 3 and properties. Developers use 4 to ensure Case data remains synchronized with systems of record.
Select each Use Case on the left and drag it to the appropriate Automation on the right.
In the Travel booking case type, if a passenger indicates that they are traveling with a service animal, they must document the type, size, and age of the animal, ..do you configure the case life cycle to meet this requirement?
Identify the Pega Express phase in which Pega Business Architects plan for future sprints by creating user stories with the Directly Capture Objectives (DCO) discipline.
Select and move the Business Architect tasks to the Journey Centric Delivery project order column and place them in the correct order.
Javi is a Pega Business Architect working on a project redesigning a fraud resolution process. Stakeholders want the Manager to manually distribute tasks to CSRs, but Javi and IT know task routing can be automated using Pega’s Workflow Automation. What skill must Javi use to get the Business team to incorporate IT’s proposed solution?
A home appraisal Case requires a house older than 40 years to be tested for asbestos. If the home is less than 40 years old, the appraisal moves forward. Which term applies?
Select three responsibilities that a Pega Business Architect has in an Agile project. (Choose Three)
You are defining a user view for a loan application. If the loan applicant indicates there are one or more open accounts, the Date account opened must be before the current date.
Select the approach that meets the validation requirements:
Which one of the following statements about channel interfaces is true?
You can view and modify the Data Model from the 1 Response area. The 2 is a visualization tool that shows the relationships between data objects, Data Pages, and systems of record.
An order fulfillment case type allows a customer to update user profile information during the order placement stage. The user profile consists of the following three pages:
♦ Account ID and password
♦ Customer contact information
♦ A list of open orders with the status of each order
How do you configure the case type to allow customers to update any of the user profile pages individually?
Which three tasks should be done as part of the DevOps pipeline? (Choose Three)
In a Customer Service Case Type, customers can indicate interest in filling out a survey about their customer service experience. If the customer agrees to complete the survey, they proceed to the Customer Survey Stage. Otherwise, the Case resolves automatically. Which configuration satisfies this requirement?
You are assigned to a Pega implementation project as a Pega business architect. Which task are you expected to perform?
In an online banking application, a Transaction Inquiry Case creates a Fraud Investigation Case if the transaction is unauthorized. Transaction details are collected in the Transaction Inquiry Case and populated in the Fraud Investigation Case. What two actions achieve this configuration in App Studio? (Choose Two)
Drag each report from the left to the corresponding report type on the right.
You are designing a credit transaction case type and have the following requirement: Transaction disputes must be resolved within 3 days.
To meet this requirement, you need to set the___________in the service level to 3 days.
A help desk ticket case type is defined as follows:
If the Process ticket step is configured to set the status to Pending-Verification, when is the status of the case set to Pending-Verification?
Consider this requirement for a business transaction:
If approved, the request is forwarded to the Fulfilment department
If the manager rejects the request, it is sent back to the employee for reconciliation or cancellation
The Fulfillment department will process the request if the requested items are in stock
An employee submits a request to purchase equipment. The request is sent to the manager for review and approval.
Select the case life cycle design that most closely follows the guidelines for identifying and naming stages.
An Assignment uses the following Service-Level Agreement: Initial Urgency: 5, Goal: 12 hours (increase Urgency by 10), Deadline: 24 hours (increase Urgency by 15), Passed Deadline: 4 hours (increase Urgency by 20, limit to 5 events). What is the Assignment Urgency 36 hours after the Case reaches the Assignment?
Which two statements are true about skipping Stages and Processes? (Choose Two)
In a job application case for a call center position, all customer service agents must speak English, but positions for Spanish, French, and German speakers are also available. During the interview process illustrated below, the Conduct Interview assignment task must be routed to an interview who speaks the same language as the applicant.
What is the best way to design routing so the correct interviewer is assigned the task?
Which one of the following options includes the three pillars of a Pega Platform™ application?
