PeopleCert ITIL-4-DITS Dumps

Descriptions of the series of steps for the work that is required to create and support the service are part of the essential themes of the operating model. They define how value is created and delivered through value streams and processes. They also help align the work with the strategy, vision, and goals of the organization and its stakeholders. References: ITIL 4 Leader: Digital and IT Strategy, page 19-20

A sourcing strategy is about deciding how to acquire and manage the resources and capabilities needed to deliver services, including suppliers and partners. An organization that is continually changing to maintain customer and market relevance needs a sourcing strategy that can support these changes by enabling flexibility, agility, innovation and collaboration with suppliers and partners. References: ITIL 4 Leader: Digital and IT Strategy, page 75-76

Lagging metrics report what has been achieved by measuring the outcomes or results of past actions or activities. They are easy to measure but difficult to influence. They are useful for evaluating performance and validating hypotheses. Leading metrics predict what is likely to happen in the future by measuring the inputs or drivers of future outcomes or results. They are difficult to measure but easy to influence. They are useful for forecasting and influencing performance. References: ITIL 4 Leader: Digital and IT Strategy, page 83-84

Adjusting competitive prices for the market and competition is about setting prices that reflect the value of the services, the demand and supply in the market, and the prices of similar or substitute services offered by competitors. This can help attract customers, increase sales, and gain market share. References: ITIL 4 Leader: Digital and IT Strategy, page 81

Well-trained service desk staff with a broad set of skills are an important factor to consider to ensure that the service provider has the capability to provide the service. They are the main point of contact for customers and users, and they need to be able to handle different types of requests, issues, and feedback. They also need to be able to support the highest level of support to users, which requires technical, communication, and problem-solving skills. References: ITIL 4 Leader: Digital and IT Strategy, page 67-68

Consumers will be able to access advice and request prescriptions quickly at all times without attending a medical facility is the best value proposition for the healthcare user market to include in the strategy. It describes how the online access to healthcare services will benefit the consumers by meeting their needs and expectations, creating value and convenience for them, and differentiating the service from the competition. References: ITIL 4 Leader: Digital and IT Strategy, page 12-13

Customer and market relevance is about understanding and meeting the needs and expectations of customers and markets, especially in a dynamic and competitive environment. Operational excellence is about delivering services efficiently and effectively, with high quality and reliability. An innovative social media platform can help improve engagement with young consumers by enhancing customer and market relevance, while operational excellence can support the delivery of the platform and its services. References: ITIL 4 Leader: Digital and IT Strategy, page 15-16

 Simple automation is about using technology to automate repetitive and standardized tasks that follow clear and detailed procedures. This can help reduce human errors, save time and resources, and improve efficiency and quality. References: ITIL 4 Leader: Digital and IT Strategy, page 63

Comprehensive and Detailed Explanation From Exact Extract:

According to ITIL 4 Leader: Digital & IT Strategy, a critical role of leaders is to ensure that stakeholders, including shareholders, understand the strategic direction and how it impacts organizational value. Shareholders are primarily concerned with business performance and return on investment. Therefore, it’s essential that strategy communications emphasize how strategic changes affect the organization's financial health and competitive positioning. This builds trust and aligns stakeholder expectations.

Comprehensive and Detailed Explanation From Exact Extract:

The scenario describes a high-demand, competitive market already populated with similar offerings. According to ITIL 4 Leader: Digital & IT Strategy, when entering such markets, the most effective strategy is to use acompetitive pricing modelthat considers market benchmarks, competitor pricing, and perceived value. Option B reflects this adaptive approach—aligning prices with market conditions while maintaining differentiation. Setting prices too high (A) can deter new customers. Options C and D may be relevant in regulated or long-term stability contexts, but not for initial market entry in a competitive landscape.

A digital task force is a cross-functional team that is responsible for defining and implementing a large scale digital transformation programme. This can help ensure that the programme is aligned with the organization’s vision and strategy, has clear objectives and scope, follows a structured approach, leverages best practices and innovation, and delivers value to the organization and its stakeholders. References: ITIL 4 Leader: Digital and IT Strategy, page 47-48

Comprehensive and Detailed Explanation From Exact Extract:

In the ITIL 4 Service Value System (SVS), “Value” is the core output and the guiding principle of all activities. Evaluating how consumers perceive products and services aligns with value realization—how well the organization is delivering benefits, utility, and satisfaction to stakeholders. Governance (B), Opportunity (C), and Practices (D) relate to enabling structures and capabilities but do not directly involve measuring perceived value.

Cyber security risk is the most likely type of risk to be identified by modeling and test reviews. Modeling and test reviews are methods of assessing risks by simulating or testing different scenarios, outcomes, or impacts. Cyber security risk is the risk of unauthorized access, use, disclosure, modification, or destruction of data or systems. Modeling and test reviews can help identify cyber security risks by exposing vulnerabilities, weaknesses, or flaws in the data or systems. References: ITIL 4 Leader: Digital and IT Strategy, page 60-61

Digital technology includes the use of hardware and software to store, retrieve, transmit, and manipulate data. It is one of the components of digital transformation, which is the use of digital technology to create new or modify existing business processes, culture, and customer experiences. Digital strategy is the plan for how an organization will use digital technology to achieve its goals and objectives. Digital business is the business model that leverages digital technology to create value for customers and stakeholders. References: ITIL 4 Leader: Digital and IT Strategy, page 5-6

Comprehensive and Detailed Explanation From Exact Extract:

This scenario represents aresource-based advantage: the organization leverages proprietary, non-replicable internal resources—both technical and organizational—that deliver sustained competitive advantage. According to the ITIL sample rationales, resource-based advantages are defined as "organizations rely on … resources that other organizations do not… valuable, rare, non-replicable, durable, and organization-specific"

Comprehensive and Detailed Explanation From Exact Extract:

Innovation, as described in ITIL 4 Leader: Digital & IT Strategy, involvesintroducing new ways of creating value—this includes adopting entirely new service creation models, delivery mechanisms, or business practices. The key term in the question is "completely new," which distinguishes it from incremental transformation. Operational technology (B) is a type of technology. Ecosystem disruption (C) involves market-level changes, not internal shifts.

A low risk capacity means that an organization cannot afford the loss that comes from taking risks that go wrong, while a high risk appetite means that an organization is willing to take those risks anyway. This situation can lead to big losses and unsustainable outcomes. References: ITIL 4 Leader: Digital and IT Strategy, page 57

Comprehensive and Detailed Explanation From Exact Extract:

To achieve a balance betweenoutward-facing(customer/market) andinward-facing(capability/operations) perspectives, the organization must focus not only on market opportunities and relevance but also on internal strengths and improvements. Option 3 addresses how technology (an internal asset) can enhance the customer experience (external impact), and option 4 focuses on analyzing staff capabilities—an internal factor related to operational excellence. This aligns with ITIL’s recommendation to assess both internal and external drivers when building balanced strategies.