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PeopleCert MSP-Practitioner Dumps

MSP Practitioner, 5th edition Exam Questions and Answers

Question 1

Which of below sentences describes Project Brief?

Options:

A.

List of all projects that will be part of programme

B.

Control framework for programme

C.

Control framework for projects

D.

Describes purpose, cost, time, performance requirements and constraints of a project

Question 2

In delivering the capability, which role is responsible for aligning projects with programme objectives?

Options:

A.

SRO

B.

BCM

C.

Programme Manager

D.

Programme Office

Question 3

Which of the following will not be in Issue register?

Options:

A.

Date issue was raised

B.

Description of issue

C.

How issues will be identified, captured and assessed

D.

Categorization of issue

Question 4

In delivering the capability, who is responsible for aligning projects with benefits realization?

Options:

A.

BCM

B.

Programme Manager

C.

Both

D.

None

Question 5

Which principle ensures creating a 'Vision'?

Options:

A.

Adding value

B.

Leading Change

C.

Envisioning and communicating a better future

D.

Focusing on benefits and threats to them

Question 6

Which one of below options is the delivery mechanism for 'stakeholder engagement'?

Options:

A.

Information management plan

B.

Programme communications plan

C.

Benefit profiles

D.

Resource management plan

Question 7

Which of following is correct about Benefits Management?

Options:

A.

Ensures programme does right things and is aligned with strategy

B.

Ensures programme is aware of positive and negative impact it might generate

C.

Is tightly aligned to transformational flow processes

D.

All of above

Question 8

Which of the following statements best defines 'MSP Principles'?

Options:

A.

Common factors of success derived from lessons learned in programmes that had both positive and negative results

B.

Allow organizations to put in place right leadership, delivery team, robust organization structures and controls

C.

Provides a route through lifecycle of a from its conception through to delivering new capability

D.

Temporary flexible organization created to coordinate, direct and oversee implementation of set of related projects

Question 9

In Managing the Tranches, which role is responsible for preparing for the next tranche?

Options:

A.

The Programme Manager

B.

The Programme Board

C.

The Benefits Realization Manager

D.

The Programme Office

Question 10

During the programme, there will be a series of voluntary and compulsory redundancies. The COO believes there is a possibility that UU could lose many of its very highly skilled and knowledgeable staff as a result.

How should this information be managed when applying the ‘decisions’ theme to the ‘embed the outcomes’ process?

Options:

A.

As an unintended consequence with increased assurance activities to monitor the situation

B.

As a benefit with activities to maximize the cost savings resulting from additional highly paid staff leaving

C.

As a dis-benefit with activities to minimize the effects of skilled labour leaving the organization

D.

As a risk by offering more attractive employment contracts to retain these highly skilled staff

Question 11

Three items of information have been recorded in the documents to support the 'decisions' theme. In which document should they be recorded?

as

Options:

Question 12

The programme is in the ‘plan progressive delivery' process for the first time and the business case has been confirmed. The programme manager is now attempting to get commitment from the Call Centre Manager that they will provide the staff needed in Tranche 1.

Is this an appropriate application of the ‘plan progressive delivery' process, and why?

Options:

A.

Yes, because the Call Centre Manager should commit the resources before Tranche 1 begins

B.

Yes, because resources from the call centres will be critical to the success of Tranche 1

C.

No, because the sponsoring group should commit the resources before Tranche 1 begins

D.

No, because resources should be appointed by the project management team when Tranche 1 begins

Question 13

Which of the following is a programme management principle?

Options:

A.

Quality and assurance management

B.

Remaining aligned with corporate strategy

C.

Leadership and stakeholder management

D.

Realizing the benefits

Question 14

Which of following best defines Outcomes?

Options:

A.

Deliverable of a project

B.

Completed set of project outputs

C.

Measurable improvement resulting from outcomes perceived as advantage

D.

New operational state achieved after transition of capability in live operations

Question 15

In which MSP theme would you expect to find the POTI model?

Options:

A.

Vision

B.

Blueprint Design and Delivery

C.

Leadership and Stakeholder Engagement

D.

Planning and Control

Question 16

Which of the following is NOT set out by the Programme Brief?

Options:

A.

Risks and issues

B.

Estimated cost

C.

Analysis of the options available

D.

Key resources needed

Question 17

There is a risk that the utilities market is changing, with green energy solutions becoming more attractive to customers. As UU does not currently offer this type of green energy, the benefits gained from cross-selling electricity and gas to current water customers may be overestimated.

Which activity is relevant in the ‘plan’ phase of the Plan-Do-Check-Act (PDCA) cycle?

Options:

A.

Scheduling daily monitoring of how many current water customers also buy either electricity or gas services

B.

Analysing the market trends for utility companies offering green energy solutions and how many customers they gain

C.

Surveying customers to assess if they are aware of UU's new green tariff introduced in response to this risk

D.

Purchasing and selling a small amount of energy from renewable sources to provide an element of environmental credibility

Question 18

Programme needs to create a working environment that is both robust and flexible enough to be able to cope with frequent and sometimes radical changes of boundary. Which programme management principle suggests this?

Options:

A.

Leading change

B.

Remaining aligned with corporate strategy

C.

Envisioning and communicating better future

D.

Adding value

Question 19

The programme is in the ‘design the outcomes’ process. The programme team is reviewing the programme brief and a revised version of the vision statement that has been prepared and validated in a workshop with key stakeholders.

What action should the programme manager and BCM take FIRST?

Options:

A.

Capture uncertain events that would affect one or more outcomes of benefit in the risk register

B.

Hold a workshop to confirm and document the increased customer numbers with call centre managers

C.

Schedule the activities and resources to track the observable outcomes and realization of benefits

D.

Analyse past programme benefit profiles in order to agree a new, standard template to be used by the programme team

Question 20

The programme is in the ‘deliver the capabilities’ process. When the Call Centre Rationalization Project is complete, it will be important to inform all staff and customers. This is because there will be new contact details for the new single call centre with longer opening hours. The programme manager has planned for both internal and external announcements to publicize this.

Which theme is MOST relevant to these planned activities?

Options:

A.

Decisions

B.

Knowledge

C.

Organization

D.

Structure

Question 21

During the 'identify the programme’ process, the SRO identified that the utility regulator may be considering a fair pricing policy to protect vulnerable customers. The introduction of this policy would have a significant impact on the benefits expected by UU. The programme manager included this information in the programme brief.

How well does this apply the 'deal with ambiguity’ principle, and why?

Options:

A.

It applies it well, because the sponsoring group needs to understand the possible impact of this risk when deciding whether to proceed

B.

It applies it well, because UU needs to understand their risk appetite in the current business climate before they start the programme

C.

It applies it poorly, because a formal, documented, risk management process should be used to assess the risk before it is included in the programme brief

D.

It applies it poorly, because this risk is so significant that it should have been identified in the programme mandate by the sponsoring group

Question 22

When approval to proceed is given at the end of Defining a Programme, what does this mean?

Options:

A.

The approval authorizes the work of all projects in the first tranche of programme.

B.

The approval authorizes the SRO to proceed with the whole programme.

C.

The approval authorizes the start of the first project in the first tranche only.

D.

The approval only acknowledges that the documents developed so far are acceptable.

Question 23

Here are three statements about the programme justification for the Smart Meter Programme. In which document should the statements be recorded?

as

Options:

Question 24

Which document has the as-is state of organization?

Options:

A.

Vision

B.

Blueprint

C.

Business Case

D.

Programme Plan

Question 25

The following statement needs to be recorded:

"The vision statement will be developed and tested in a facilitated workshop with the senior officers from each department, before final approval by the CEO."

In which section of the programme strategy should this be recorded?

Options:

A.

Governance approach

B.

Stakeholder engagement approach

C.

Design approach

D.

Decision-making approach

Question 26

Which document is prepared with a purpose to share with stakeholders?

Options:

A.

Programme Plan

B.

Vision

C.

Business Case

D.

Blueprint

Question 27

Which of the following is kind of a vision led programme?

Options:

A.

Programme evolved from concurrent, individual projects with need to ensure compliance to organization strategy

B.

Must do programmes due to change in legislation

C.

Public programme started to fulfil electoral promises

D.

Programme focused on bringing organization in tune with laws of the country of operations

Question 28

Which of the following is NOT an MSP Governance Theme?

Options:

A.

Leadership and Stakeholder Engagement

B.

Learning from Experience

C.

Quality Management

D.

Organization

Question 29

Which of the following is a Governance document?

Options:

A.

Blueprint

B.

Project Dossier

C.

Quality and assurance strategy

D.

Risk Register

Question 30

The project manager for the Customer Processes Project has heard a rumour that Web ‘n’ Go is having financial difficulties. If this company becomes bankrupt, they will not be able to supply the agreed customer web-based portal services which are required to enable the single customer services call centre. The programme manager has added this risk to the programme risk register.

Is this action by the programme manager an appropriate application of the ‘design’ theme, and why?

Options:

A.

Yes, because the web-based portal services are needed to reduce staff levels and associated costs

B.

Yes, because projects should escalate risks that could affect the project's objectives to the programme manager

C.

No, because the vision and target operating model should be developed as part of the ‘design’ theme

D.

No, because this is just a rumour and no action is needed until Web ‘n’ Go is actually bankrupt

Question 31

The programme manager has produced a rough estimate of costs based on the recently completed roll-out of smart metered services to electricity and gas customers.

Is this an appropriate application of the ‘identify the programme' process, and why?

Options:

A.

Yes, because time should not be wasted creating detailed costs and budgets during the identify the programme’ process

B.

Yes, because the programme manager needs to have some understanding of the cost before agreeing to proceed (or close)

C.

No, because a detailed financial plan will be developed to understand the costs during the ‘plan progressive delivery’ process

D.

No, because the previous roll-out of smart metering services was for electricity and gas, not water, and the costs will be different

Question 32

The task of organizational realignment relies heavily on getting results from existing staff and enhancing skills. Here are items of information to be recorded in the stakeholder engagement and communications plan. Under which heading should they be recorded?

as

Options:

Question 33

The CFO has informed the programme board that the predicted increase in electricity and gas customer numbers is too optimistic. The BCM has produced new targets based on this new information. The programme manager has updated the target operating model to reflect this.

Is this an appropriate application of the ‘align with priorities' principle, and why?

Options:

A.

Yes, because the target operating model should be revisited over time

B.

Yes, because the programme manager is the producer of the target operating model

C.

No, because this new information should be reflected in the benefit profile

D.

No, because this new information should be reflected in the benefits map

Question 34

UU has partnered with a supplier who has expertise in training and change management. The supplier will provide a virtual change office function, helping staff in the business prepare for the significant transformation ahead and ensuring that the benefits will be realized. However, these change management services are very costly.

Is this an appropriate application of the ‘justification’ theme, and why?

Options:

A.

Yes, because the costs are justified by the support provided to staff members and the benefits to be delivered

B.

Yes, because the money saved by having a single call centre will provide contingency to pay for the change office

C.

No, because the BCM should use a network of internal change agents to support the changes in order to save money

D.

No, because defining the need for additional supporting offices is part of tailoring the ’organization’ theme

Question 35

The programme is in the first tranche. The programme manager met with the project managers from the Employment Contracts and Call Centre Rationalization projects as well as the BCM. Many topics were discussed. After the meeting, the programme manager reviewed the information gathered at the meeting.

Which information should result in an addition to the risk register?

Options:

A.

Customer service staff will be trained on all call centre systems in order to answer calls from customers and cross-sell all of UU's products

B.

Currently customer service staff have specialist areas of expertise in either electricity, gas or water and do not answer calls from other customers

C.

Tranche 3 could be delayed as the Customer Processes Project has not yet started, and it is unclear what training the call centre staff will need

D.

Due to staff sickness, the Call Centre Rationalization Project is delayed in delivering the call centre integration, but the project is expected to finish on time

Question 36

Which of the following is NOT normally a characteristic of the Vision Statement?

Options:

A.

It must describe a desirable future

B.

It is short

C.

Key benefits are implicit

D.

It must be time dependent

Question 37

Which of following is False?

Options:

A.

Stakeholder profiles are created under stakeholder maps

B.

Stakeholder profiles identifies and lists each stakeholder properties

C.

Stakeholders can change during the lifecycle of programme

D.

Instead of having individual stakeholders, it is better to divide them in suitable categories

Question 38

Who produces Business Case?

Options:

A.

Sponsoring Group

B.

SRO

C.

Programme Manager

D.

BCM

Question 39

Which of following documents are parts of governance themes?

Options:

A.

Blueprint, Vision, Quality management strategy

B.

Business Case, Programme mandate

C.

Blueprint, Requirement Specification

D.

System and product specification

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Total 133 questions