The Salesforce Salesforce-Communications-Cloud and Salesforce-Contact-Center certifications focus on different aspects of Salesforce's offerings:
- Salesforce Salesforce-Communications-Cloud Exam: The Salesforce Salesforce-Communications-Cloud Exam is designed for professionals in the communications industry. It emphasizes skills in integrating Salesforce with communication-specific applications like Enterprise Product Catalog (EPC), Configure, Price, Quote (CPQ), Order Management, and Digital Commerce. The focus is on creating and managing communication solutions using Salesforce tools.
- Salesforce Salesforce-Contact-Center Exam: The Salesforce Salesforce-Contact-Center Exam is tailored for professionals working in customer service and support roles. It focuses on managing and optimizing contact center operations using Salesforce products like OmniStudio, Service Cloud, Sales Cloud, and the Salesforce Platform. The emphasis is on improving customer interactions and support processes.