Salesforce offers different solutions tailored to various industries, and it seems like you're comparing two of them: Salesforce Service Cloud (often referred to as Salesforce-Contact-Center) and Salesforce Public-Sector-Solutions.
- Salesforce Salesforce-Contact-Center Exam: The Salesforce Salesforce-Contact-Center Exam focuses on evaluating your knowledge of customer service management, case management, and service automation. It tests your ability to handle customer interactions across various channels and improve service efficiency.
- Salesforce Public-Sector-Solutions Exam: The Salesforce Public-Sector-Solutions Exam is centered around understanding the unique requirements of government agencies. It assesses your skills in managing public services, automating processes, and enhancing constituent interactions with specialized tools and components for the public sector.