Salesforce Certified Education Cloud Consultant Exam (SP25) Questions and Answers
A large university is planning to release a new recruitment and admissions solution using Salesforce. The university is closely evaluating a launch window in conjunction with the campus calendar.
Where should the university confirm the Salesforce product release dates that could impact the timeline?
A college is interested in a Salesforce.org Open Source Common project they read about on the Power of Us Hub. The college wants to know the benefits of an open source solution supported by the Open Source Commons.
What is one benefit of Open Source Common Projects the consultant can share with the college?
Choose 1 answer.
Why might key stakeholders participate in a Center of Excellence?
A university is working with a consultant to install and configure the Education Data Architecture(EDA). The university uses the Default Account Model. The university wants accounts to include the first and last name of each contact at the time the contact is created.
Which action should the consultant take in EDA Settings to meet this requirement?
The IT department at a university is evaluating open source solutions for student recruitment.
Which consideration should the consultant discuss with the department?
A college is using Salesforce to support its recruitment and admissions processes. The college will need to have an online applicationform, automated bot service, and online application management.
Which two solutions should the consultant recommend?
Choose 2 answers
University Investment Services (UIS) is an internal department that manages the university endowment through financial investments. It operates independently of the university and only works with investment companies and financial institutions. UIS is interested in a CRM that will track investment companies, its company Contacts. Leads, Opportunities, and Activities.
Which solution should the consultant recommend?
Ahigh school recently implemented the K-12 Architecture Kit and wants to track student absences from class and midyear grades.
Which two objects should the consultant use to address these requirements?
Choose 2 answers.
A university is implementing a student community and rolling it out to 20,000 students. The IT manager is concerned about the large increase in users accessing the system at any one time.
Whichstep should the consultant recommend?
A university to use Salesforce for its recruitment and admissions process and needs tointegrate it with the Student Information
System (SIS).
Which step should the consultant take initially?
Where can a customer find more information on Salesforce open-source and community sprint information?
A university is planning an enterprisewide implementation of the Education Data Architecture (EDA). It has asked the consultant do an analysis of standard functionality in EDA to identify additional apps it may need to purchase.
What is a standard feature of EDA?
A university's Alumni Relations office is replacing its legacy system with Salesforce. The consultant needs to load a large volume of
alumni Contact records into a new Salesforce environment.
Which action should the consultant take?
University Investment Services (UIS) is an internal department that manages the university endowment through financial investments. It operates independently of the university and only works with investment companies and financial institutions. UIS is interested in a CRM that will track investment companies, and its company Contacts, Leads, Opportunities, and Activities.
Which solution should the consultant recommend?
The director of advancement at a small college requests report access for a dozen alumni volunteers who will call potential donors. The volunteers willuse Customer Community Plus licenses. The consultant has set up a profile for the volunteers.
What should the consultant set up so the volunteers can create and edit reports as external users?
An institution’s office of Career service wants to solution that allows student to schedule appointments with nay available counselor directly from a portal.
On which object is the availability configured?
A primary school has implemented the K-12 Architecture Kit. The schoolneeds to report out basic student demographic information. What should the consultant do to meet this requirement?
A school is implementing Salesforce with the Education Data Architecture (EDA) to track parents and students in a community. When a contact record is created, a Communityuser is created leveraging Table-Driven Trigger Management (TDTM). During deployment to production, the consultant notices that only the contact record is created.
Which step should the consultant verify when troubleshooting the issue?
A college needs to extend capabilities of its existing Salesforce environment thatuses the Education Data Architecture (EDA). The college want to ensure that any future apps and configurations are compatible and support the Table Driven Trigger Management (TDTM) Functionality.
The director of finance needs a solution that aligns pledges and donations captured in Salesforce with Gift Entry Manager (GEM) with the institution's finance system.
Which solution should the consultant recommend to meet the requirement?
Alumni Relations is using Salesforce with the Education Data Architecture (EDA). The department is holding an event that features a faculty member as the guest speaker. The events manager wants a report of all alumni who took a course from that faculty member.
How should the consultant create this report?
The Undergraduate Admissions office needs to track new students and their current course of study.
Which Education Data Architecture (EDA)object should the consultant use to meet the requirement?
A university is interested in the Student Success Hub Tableau Accelerator. Which object should the consultant ensure there is data?
A university's IT department and its consultant are integrating data from the Student Information System (SIS) to the Education Data Architecture (EDA). Advisors need tosee a student's primary course of study.
Which object in EDA indicates a student's major?
College advisors want assistance proactively identifying student issues as they arise.
Which functionality in Student Success Hub should the consultant recommend?
A consultant is working with a customer who already uses Salesforce and wants to enable Education Cloud. The consultant has confirmed that Education Cloud can work in the customer's existing environment.
Starting in a sandbox, which location should the consultant visit to enable Education Cloud in the existing environment?
An Admissions office is interested in using Admissions Connect to manage its student applications andto recede supporting do.
How are application documents saved in Admissions Connect?
A school district needs to track special education student grades, attendance, and program enrollments and capture e-signatures from parents and legal guardians.
Which two solutions should the consultant recommend to meet the requirement?
Choose 2 answers.
A university has hired a consultant to advise on its technology and data strategy.
Which tool should the consultant leverage?
An institution's Admissions office needs a solution to help recruiters manage their travel, including route planning. The office also wants the ability to identify students' locations so they can be invited to a recruitment event.
Which solution should the consultant recommend to meet these requirements?
A university uses the Education Data Architecture (EDA) to manage its prospective and current students. Thestudent Contact Mailing Address fields and records are populated in Salesforce through an integration with an external system.
What should the consultant recommend?
Staff need to track which requirements must be met for a student application.
Which Education Cloud objects should be used?
The Registrar's office has limited staff and is interested in a real-time automated Salesforce messaging solution that can address common student questions on deadlines and requirements, and provide links to resources.
Which two options should the consultant recommend to meet the requirement?
Choose 2 answers.
The IT administrator at a university would like to understand the Table-Driven Trigger Management (TDTM) framework in the Education Data Architecture (EDA).
What is a benefit the consultant shoulddiscuss with the client?
Career Services uses a separate eventmanagement system for its employment events’ attendance and registration, and Marketing
Cloud to promote the event. It wants to integrate student data in Salesforce to identify engaged prospects by matching them with event attendance, career interest, andcredit completion toward an academic major.
Which integration direction should the consultant recommend?
The career center at a university plans to use Student Success Hub and is preparing to import student data.
In which order should the data be imported?
International Programs wants to track the emergency contacts for students who are studying abroad.
Which functionality should a consultant implement to meet this requirement?
A system admin has an idea for a custom solution for their org and thinks it might be useful to others as well. The system admin discusses
it with colleagues from two other schools. They are excited about the system admin's idea and offer to help.
What should the system admin consider doing as a next step?
The Executive Education department uses Salesforce to track sales of custom education programs to corporations and organizations. The department director needs to know the pipeline of custom programs.
How should the consultant meet this business requirement?
A community college would like to use Admissions Connect and automatically admitapplicants if they meet certain criteria.
What should the consultant do?
The intellectual Property department at a research university needs to manage the institution's patents. The department does not serve students and has a B2B business process.
Whichaccount mode! should the constant recommend?
A Recruitment department wants to centralize its recruitment efforts and application operations, and engage with students through social channels like WhatsApp.
Which solution should theconsultant recommend?
The Alumni Association is interested in using Education Cloud to support its operations. The association track alumni interested board networking activities, and manages fundraising.
Which two Education Cloud considerations should the consultant discuss with the Association?
Choose 2 answers.
The International Studies office is using Salesforce to manage admissions and scholarship awards programs. The office needs to electronically send, and also print and mail scholarship and program admission decisions on apreformatted letter template.
Which solution should the consultant recommend?
The Advancement office wants to replace its legacy system with Salesforce and has hired a consultant tohelp build a CRM strategy.
Which recommendation should the consultant make to meet this requirement?
Auniversity Advancement office uses the Education data Architecture (EDA).
Which EDA functionality should the Advancement office use to track historical data for targeted outreach and donation opportunities?
A Recruitment office wants to use Pardot and Salesforce with the Education Data Architecture (EDA) to manage campaigns and track prospective students.
Which compatibility consideration should the consultant discuss with the office?
An institution wants to consolidate efforts to track online engagement for its annual Giving Day on Facebook, Twitter, and Instagram.
Which solution meets this requirement?
An institution has centralized email communications for alumni. Departments across the university should only be able to view their team's content.
What should a consultant recommend to meet this requirement?
A university dean wants to refer students for summer engineering internships and requests a list of people who earned high final scores in the Intro to Civil Engineering class.
Which objects should the consultant include in the report?
The Recruitment and Admissions office wants to use Salesforce to track prospective students, recruitment events, student applications, digital engagement, and interactionswith prospects on their mobile devices. Prospective students communicate via SMS on their mobile devices, social media, and email.
Which solution should the consultant recommend?
A primary school will implement Student Success Hub to support student needs from K-12. The school primarily needs to track students' families and communicate with the parents on issues.
Which default account model shouldthe consultant recommend?
Staff in Continuing and Professional Education use Salesforce and Pardot for marketing and management of its certificate programs. Staff occasionally need to view course payment information that they can access in a separate transaction system. The system admin wants Salesforce to contain only CRM data for reports and automation.
Which data management strategy should the consultant recommend for course payment information?
Aconsultant is writing an Apex class to run when a new Contact is created in a Salesforce environment where Education Data Architecture (EDA) is in use.
What should the consultant do to ensure the code executes in the order intended?
A university is interested in theStudent Success Hub Tableau Accelerator. Which object should the consultant recommend to ensure there is data?
An Admissions office is using Admissions Connect to manage its student application review process. The office needs to make sure applications are unable to be edited after the submission deadline.
Which functionality should the consultant use to meet this requirement?
The Financial Aid department of a college uses Student Success Hub. Students need the ability to schedule an appointment with any financial aid advisor.
Which object should the consultant configure in Student Success Hub to meet this requirement?
A college has a standard Salesforce environment and wants to use Student Success Hub for its undergraduate advising.
What isrequired to use Student Success Hub?
The CRM steering committee that oversees the university's Salesforce implementation needs guidance on governance best practices.
Whichbest practice should a consultant recommend?
Recruitment Staff want to use their university login when accessing Salesforce.
Which identity management feature should the consultant use?
The director of graduate recruitment is interested in Education Cloud. Recruitment staff need to access Opportunity and Campaign Member information about students. The ITdirector is concerned about cost and suggests using other license types for recruitment users.
What should the consultant discuss with the client?
An Advancement office wants a declaratively configured, public-facing form that creates data in Salesforce.
Which solution shouldthe consultant recommend to meet the requirement?
A consultant is working on an Advisor Link implementation for the undergraduate Advising departments. Advisors must be able to view a student's classes, track milestones, set student meetings, and integrate meetingswith their Outlook calendar. The Advising department wants to know which functionality is included with Advisor Link and whether a third-party application is necessary.
Which function may require a third-party app?
A university plans to expand its Salesforce Education Data Architecture (EDA) environment to support student services for all of its schools. The university want Contact's family information.
Which action should the consultant take?
