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Certified Implementation Specialist - Event Management Exam Questions and Answers

Question 1

What makes all ServiceNow metrics, tasks, services, configuration items, assets, people, locations, and information a single system of record for IT and business processes?

Options:

A.

ServiceNow is installed within your datacenter providing you complete control

B.

All applications are built on the Oracle database standard, providing uniformity across products

C.

All applications that are built by ServiceNow utilize the same data model and code base

D.

ServiceNow runs on supported Windows servers and is managed through Windows Update

E.

A single table houses all data elements within ServiceNow

F.

ServiceNow utilizes the AWS MariaDB cloud database structure, providing a single system of record

Question 2

Agent Client Collector is built on what framework that enables you to adopt and extend monitoring checks from the community?

Options:

A.

Icinga

B.

Sensu

C.

SolarWinds

D.

Nagios

E.

Zabbix

Question 3

A dynamic grouping of CIs based upon common criteria (filtered CI classes) that can be visualized in operator workspace is called?

Options:

A.

A business service

B.

A technical service

C.

An application service

D.

A manual service

E.

A scoped service

Question 4

What is the minimum role needed to view alerts?

Options:

A.

alert_operator

B.

evt_mgmt_user

C.

evt_mgmt_operator

D.

alert_user

Question 5

What role is required to create a Technical Service?

Options:

A.

evt_mgmt_integration

B.

evt_mgmt_user

C.

evt_mgmt_operator

D.

evt_mgmt_admin

Question 6

How would you interpret the following data in the Operational Intelligence Insights Explorer?

as

Options:

A.

win-ces882ierw is one of your hottest Configuration Items (CIs) that is currently experiencing a high probability of anomalies and should be checked immediately

B.

win-ces882ierw is one of your hottest Configuration Items (CIs), but is currently experiencing a low probability of anomalies

C.

win-ces882ierw is one of your customized list of monitored Configuration Items (CIs) that is currently experiencing a high probability of anomalies and should be checked immediately

D.

win-ces882ierw is one of your customized list of monitored Configuration Items (CIs), but is currently experiencing a low probability of anomalies

Question 7

The additional information field is a JSON string that gives more information about an event. An example of a supported JSON string is:

Options:

A.

{"CPU":100}

B.

{"CPU":100,’Status":3}

C.

{"CPU":"100","Status":3}

D.

{"CPU":"100"}

Question 8

A support agent resolves an incident associated with an alert, but the alert does automatically close even though the evt_mgmt.incident_closes_alert property is set appropriately to close the alert.

What is the most likely cause of this issue?

Options:

A.

The support agent does not have the evt_mgmt_user role.

B.

The support agent only has the evt_mgmt_admin role.

C.

The support agent has the evt_mgmt_operator role, but not the evt_mgmt_user role.

D.

The support agent has the evt_mgmt_user role, but not the evt_mgmt_operator role.

Question 9

In order for SNMP trap notifications to appear in ServiceNow as events, what option must be enabled in the required MID server?

Options:

A.

MID SNMP trap listener

B.

SNMP event manager module for MID

C.

Event collector MID server extension

D.

SNMP agent for MID

Question 10

What is an alert called that moves from an open to a closed state multiple times within a designated time-frame?

Options:

A.

Fluctuating

B.

Swinging

C.

Flipping

D.

Flapping

Question 11

What does Operational Intelligence proactively identify before they cause service outages?

Options:

A.

Missing CMDB data

B.

Defects

C.

Alert correlations

D.

Orphaned CIs

E.

Anomalies

Question 12

What attribute is used to consolidate events into a single alert?

Options:

A.

Event Rules

B.

Message Key

C.

Alert Priority

D.

Severity

Question 13

What would you use as a central location to explore the CMDB class hierarchy, CI table definitions, and CIs?

Options:

A.

CI Remediations

B.

CI Relation Types

C.

CI Identifiers

D.

Process to CI Type Mapping

E.

CI Class Manager

Question 14

If a Message Key is not provided, which fields are concatenated to make our own?

Options:

A.

Source, Type, Node, Resource, Metric Name

B.

Source, DNS, Node, Additional info, Metric Name

C.

Source, Type, DNS, Additional info, Metric Name

D.

Source, Source Instance, Node, Type, Resource

Question 15

During CI binding, CI matching is done using which two fields? (Choose two.)

Options:

A.

Message Key

B.

Additional Information

C.

Source

D.

Node

Question 16

In default configuration using baseline connectors, how often is event data collected from event sources?

Options:

A.

Once every minute

B.

Every 2 minutes

C.

Twice every minute

D.

Every 5 minutes

Question 17

Where can you look to determine what event rule created an alert? (Choose two.)

Options:

A.

Alert Activity

B.

Event Additional Information

C.

Event Processing Notes

D.

Alert Message Key

E.

Alert Source

Question 18

Modified Agent Client Collector policies do not take effect until what action is taken?

Options:

A.

Agents are restarted

B.

Agents re-run the discovery policy

C.

MID server synchronization is initiated

D.

The policy is republished

E.

The check is tested on an existing agent/host

Question 19

What is the primary benefit of using Now Assist for ITOM?

Options:

A.

It decreases the number of alerts generated

B.

It reduces the need for licensing and store app installations

C.

It provides an analysis in summary in easy-to- understand language

D.

It eliminates the need for IT operators

Question 20

What is one of the benefits of using alert automation in Service Operations Workspace?

Options:

A.

It offers a simplified experience for creating and managing event and alert related rules

B.

It uses back end tables separate from those in event management rules

C.

It enables centralized administration for all alert management

D.

It does not require any knowledge of the source event collection tool

Question 21

Within an event rule, how would you parse a nodename out of your raw event data?

Options:

A.

JavaScript

B.

Groovy script

C.

PowerShell script

D.

Regex statement

Question 22

Which is an invalid state for an alert?

Options:

A.

Flapping

B.

Closed

C.

Reopen

D.

Processed

Question 23

You have a system configured with a MID Web Server using Basic authentication to enable Operational Management Intelligence (OI) to push raw metric data to the MID Server. No data is getting through to the MID Server.

What is the most likely cause of the issue?

Options:

A.

The MID Web Server needs to be Restarted

B.

The MID Web Server needs to be Started

C.

An invalid secret key is being passed in the header information of the URL for the REST request

D.

An invalid password is set in the MID Web Server Context

Question 24

What are the server requirements to allow Operational Intelligence to successfully collect operational metric data via a push?

Options:

A.

This requires a minimum of three MID Servers - two for Event Management and one additional MID Server dedicated for use by Operational Intelligence (OI).

B.

This requires a MID Web Server in addition to the MID Server.

C.

Nothing additional is required; this is handled by the MID Server.

D.

This requires a minimum of two MID Servers - one for Event Management and one additional MID Server dedicated for use by Operational Intelligence (OI).

Question 25

A Service is not viewable in Operator Workspace. What could be the issue?

Options:

A.

The service is a manual service

B.

The service is not set to operational

C.

The service was created through Service Mapping

D.

The service is a technical service

Question 26

The value of the Alert Priority score is a composite of what?

Options:

A.

The value of the alert’s category and its relative weight

B.

The value of the alert’s category and its Priority Group

C.

The value of the alert’s Severity and its Priority Group

D.

The value of the alert’s Severity and its relative weight

Question 27

In what sequence are events processed?

as

Options:

Question 28

What is the primary function of the link view feature in the Service Operations Workspace express list?

Options:

A.

To automatically generate incidents from linked alerts

B.

To manage user permissions across teams

C.

To visualize tag-based alert groups

D.

To update the CMDB dependency map

Question 29

What does Now Assist for ITOM use to provide alert analysis?

Options:

A.

Third-party monitoring tool connectors with out-of-box alert rules

B.

GenAI and the ServiceNow large language model

C.

Basic keyword matching in the alert description and tags

D.

The unified service map and link view topology

Question 30

What are the valid states an alert can be in during its lifecycle?

Options:

A.

Open, Reopen, Flapping, Closed

B.

New, Updating, Waiting, Complete

C.

Open, Updating, Swinging, Closed

D.

Open, Warning, Flapping, Clear

Question 31

What are the possible actions available in alert management?

Choose 3 answers

Options:

A.

Execute remediation subflows

B.

Execute remediation workflows

C.

Launch applications

D.

Evaluate business rule

E.

Create a service catalog request

Question 32

What is one of the main benefits of using Event Management and Operational Intelligence?

Options:

A.

To improve service availability by helping IT staff pinpoint service issue causes and evaluate the impact of planned changes.

B.

To increase service agility and produce fast, predictable results by automating manual, routine, error-prone tasks.

C.

To rapidly configure and launch secure, agentless discovery of hardware and software resources and their relationships.

D.

To proactively warn against possible service outages using a range of advanced predictive machine learning methods.

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